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Click here or scroll down to respond to this candidateAzamSenior Business System AnalystCell: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLESummaryOver 10 years of extensive experience in Business analysis, System design, and project management within diverse industries including finance, healthcare, retail, and technology.Proficient in translating complex business needs into clear, actionable system requirements, facilitating effective communication between stakeholders and technical teams.Experienced with Project Collaboration tools like JIRA and HP-ALM to manage User stories and contributed in Scrum Ceremonies like Release Planning, Backlog grooming, Sprint Planning, Daily Scrum, Sprint Retrospective.Proficiency in documenting artifacts by gathering requirements such as Business Requirements Document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS), Use Case Document (USD), Requirement Traceability Matrix (RTM), Change Request Document.Periodically assisted product owner and scrum teams in prioritizing and estimating user stories using techniques like MoSCoW, KANO, Planning Poker, Delphi, Relative Mass Valuation and T Shirt Sizing helping deliver critical release functionalities and maximizing business value during different phases of the project lifecycle.Designed both static and dynamic Unified Modelling diagrams (UML) such as Use Case Diagram, Activity Diagram, Sequence Diagram using MS Visio and Lucid Charts.Designed Low Fidelity and High-Fidelity Mock-ups and wireframes using Balsamiq to assist UI/UX team.Conducted detailed project analyses of Business Processes by GAP analysis (AS-IS & TO-BE), Risk analysis, SWOT Analysis, Impact assessment, Cause and effect analysis (Root cause analysis), Effort estimation, Cost-Benefit analysis, & Feasibility Analysis.Strong functional knowledge of various AWS modules for cloud computing including AWS Lambda, AWS EC2, AWS S3, Amazon API Gateway, Amazon Kinesis Firehose and Amazon Dynamo DB.Experience in Micro services and Service Oriented Architecture (SOA) with experience working with web servicesBugs are identified during testing, Web Viewers are responsible for reporting them to the development team or relevant stakeholdersExperience in creating conceptual and logical data models, documenting migration plans, Data Mapping specification document and Data profiling to clean and convert source data to target format.Excellent insights of data warehousing, data profiling, data migration, ETL and data visualization processes with hands on experience in Informatica Power Center.Salesforce was utilized to examine current marketing and sales procedures.Developed and executed comprehensive test plans, scenarios, scripts, and procedures; managed user acceptance testing (UAT) sessions to ensure software solutions meet business requirements.Prepared data visualization reports using Tableau through connecting csv, excel and database files showcasing the business insights and progress reports using Histograms, Heat Maps, Symbol Maps, Pie Charts etc.Created and maintained test plans, test cases, test scenarios, test scripts and maintained test data using HP ALM QC as well as Microsoft Excel to ensure complete test coverage.Implemented technical use cases by designing and developing the appropriate web pages in Asp.Net MV, jQuery and C# Code behind Facilitated multiple UA testing, gathered users, cataloged tests and reviews to ensure a satisfactory application.Skilled training sessions and workshops for end-users and internal teams, enhancing system adoption and ensuring efficient use of new technologies and processes.After gathering requirements, the Capture Center documents them in a clear and structured mannerTechnical SkillsSkill CategoryTools/Software/TechnologiesBusiness Analysis & ModellingMicrosoft Visio 2019, Lucid chart, Balsamiq Mock-ups 3, IBM Rational Software Architect 9Database Management & ReportingSQL Server 2019, Oracle Database 18c, MySQL 8.0, Power BI (2020), Tableau 2020.1Project Management & CollaborationJIRA 2020, Confluence (2020), Microsoft Project 2019, Slack (2020), Trello (2020)Software Development Lifecycle (SDLC)Agile/Scrum methodologies, Waterfall, Kanban, SAFe 5.0, Git (2.28), SVN 1.14Enterprise Resource Planning (ERP)SAP ERP Central Component (ECC) 6.0 EHP7, Oracle E-Business Suite 12.2, Microsoft Dynamics 365 (2020)Customer Relationship Management (CRM)Salesforce (Winter '21 Release), Microsoft Dynamics CRM 2016, Zoho CRM (2020)Programming LanguagesSQL, Python 3.8, Java 11, JavaScript (ES2020), HTML5, CSS3Data Analysis & VisualizationPython (Pandas 1.1, Matplotlib 3.3), R 4.0, SAS 9.4, SPSS Statistics 26Cloud TechnologiesAWS (2020 Services Overview), Microsoft Azure (2020 Services Overview), Google Cloud Platform (GCP) 2020Cybersecurity FundamentalsBasic understanding of GDPR, CCPA compliance, OWASP Top 10 (2021), Symantec Endpoint Protection 14.2PROFESSIONAL EXPERIENCEBARCLAYSJersey City, NJ (December 2022 to present)Senior Business System AnalystData Warehouse Upgrade Fixed Income, Digital Banking, Bill Pay Applications- Murex /Data mart System Implementation ProjectProject based on requirements gathering, analysis, design, testing and implementation and also worked on Capital Market products as required by the client including Trade Life Cycle, Derivatives etc. I was involved in Front Office Risk and worked business analysis, Legal and Regulatory Compliance, test scripts, test plans. I was also responsible for implementing Safety & Security System, by working on 128-bit Secure Sockets Layer (SSL) encryption to keep people information safe when they access their account and perform transactions inclusive of Bill Pay, Cash Edge, and Mobile Check Deposits. I worked on Murex System and navigate complex Murex Front Office and Risk configurations to support users.Worked closely with internal and external customers to develop software solutions using agile methodologies, and oversee the design, development, and testing, and troubleshooting of applications.Participated in Daily Agile Scrum Stand-up, Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.Implemented Murex v3.1.38 for the Global FX desk providing a strategic solution for the traders to have a better view of their intraday risk.Worked on various products and modules of Service now like- IT service management, operations management, Business management, asset management, performance analysis, security operationsManaged the IT Software development of the Treasury & Capital Markets systems, supporting Foreign Currency, Derivatives transactions, fixed income, and payments systems with interfaces to Swift, Chips, and ChapsWorked on Bank debit card payment processing and reconciliation system, providing techno-functional support and resolving technical queries from usersHands-on functional and technical project experience implementing Order to Cash, Accounts Receivable, Billing, Contracts, Project Costing, Grants, Commitment Control, General Ledger and Budgets.Configured and optimized SAP Treasury solutions (Treasury Management, Cash & Liquidity Management, and bank Communication Management) to improve processing efficiency and reduce errors.Prepared strategy documents for ISO standards payments processing, testing, phased roll-outAnalyzed the business requirements of the project by studying the Business Requirements Specification document & AML Rules and worked on Cash Edge, Mobile Check Deposit features.Worked with stakeholders from different departments like AML, Regulatory Relations, Compliance, Data Governance and Operations to gain in depth knowledge of their issue portfolioWorked on Murex version 2.10 and 2.11.36 and on 3.1.Directly involved in discussions with financial engineers as well as traders on the Fixed Income Trading Desk to conceptualize their needs.Responsible for the implementation, enhancement, and support for Murex Data mart testing.Created PL/SQL Scripts and Stored Procedures for data transformation on the data warehouse.examined workflows, automation rules, and data flows inside the Salesforce platform to find bottlenecks, inefficiencies, and places for improvement.Configured and Tested Oracle Procure to Pay, Order to Cash and Records to Report.Performed operational and compliance audits including risk assessment to assess adequate and effective internal controls, including compliance with SOX 404, BSA/AML/OFAC regulations, BASEL I & II Rules.Work with the traders and front office to ensure that the business requirement of Murex is understood and communicated.Participated in process governance review of Change Management, Incident & Problem Management in Service Now.Helped maintaining the replication issues between SAP and EC.Support end-to-end testing functionality of different production IT projects which impact Order to Cash such as PayPal and E-Check project implementation.Provide Murex Datamart consulting support with extensive experience of MX.3Developed controllers and business logic models using C#Working knowledge of Case Management Applications (e.g. Actimize) and Strong product knowledge on financial instruments and payments/Treasury products Understanding of AML, KYC process, and Trade Life Cycle Working knowledge of AML/Financial Data (e.g. Wires, checks, ACH, Accounts)Configured and Customized Customer master data, Debtor management, Customer payments, Customer invoice processing, Order to cash process, Finance documents Global settings (Posting Keys, payment terms), Dunning, Reporting for new company codesEngaged with stakeholders to learn about their needs for Salesforce integration, configuration, and customization.Environment/Tools SQL, Data mapping, Cyber Security, Rally, MS Visio, Capital Market, Murex, UML, XML, Agile/Waterfall, Windows XP, data analysis, data mapping, Scrum, MS Office (MS Access, Word, MS Excel, MS PowerPoint),MS-SharePoint, SAS/Access, SAS/Bas, TDD.UNITED HEALTH GROUPRemote (October 2021 November 2022)Business System AnalystMMIS/ Payment/ HIX Projects / Web Portals Implementation/Enrollment Systems Programs/Child welfare enhancement ProjectsThe project was involved to do enhancement of Medicaid management information System (MMIS) to assist new MCO plan for Enrollment, Payments, and claim encounter. I also worked on DHHS Medicaid Eligibility Systems as well to update Medicaid rule ad per new Federal guidelines. I was responsible for Requirement gathering and design, including process mapping and gap analysis and work on payment/enrollment systems Payment Error Rate Measurements (PERM) and Provider Enrollment Services (PES ) and writing use case on the extended application which supports Dashboard and involved in writing Business rules based on 270/271 transactions and HIPAA Standards.Studied business requirements and conduced User Interviews to identify and document the data discrepancies and their sources as related to Government Contract Compliance (GCC), Government Disclosures, Government Pricing, Customers, Products, Product pricingAnalyzed and worked with HIPAA specific EDI transactions for claims, member enrollment, billing transactions. Worked specifically with 837, 835, 834, 270/271Performed In-Depth analysis of systems and business processes of Medicaid Eligibility as per CMS rules and proceduresConsumed and exposed Dynamics CRM APIs for custom API development and Customized CRM forms.Worked with TRMIS Security to track and implement safe data transfer practices throughout the projectUtilize SQL server to run basic queries and obtain necessary data for Medicaid and Medicare Encounters.Analyzed the functional details of various modules in mainframe and did the GAP analysis with the new system involving PERM (Payment Error Rate Measurement) and PES (Provider Enrollment Service).Worked on EDI (X12) 820,835, 837, 834, 820, 835,999, 276, 277 Transactions. Worked on X12 validations and validated the EDI transaction.Responsible for Medicaid Claims Resolution/Reimbursement for state health plan using MMIS.Responsible for Converting existing APIs and implementing new APIs into clients middleware stackI developed business rules to encrypt selected PHI elements in accordance with the HIPAA statute and collaborated with business SMEs to identify protected health information (PHI) attributes provided by the data provider.Worked with EDI transaction 837 (Professional & Institutional) following the HIPAA compliance EDI standard format of x12.Provider inquiry about the status of claims. This involved checking the MMIS claims subsystem to see the status of claims sent and informing the providers if the claims have been suspended / denied or paid.Educated End Users on new processes and procedures for MMIS/Claim processing/UAT testing/Provider and Enrollment Programs.Created instructional materials, led workshops, and offered continuing assistance to make sure users could fully utilize Salesforce.Closely collaborated with stakeholders to find chances for ongoing Salesforce environment improvement.Support production operations, maintenance, programming, Medicare A and B systems, PHI handling, and HIPAA compliance.Worked on writing requirement on MMIS claim, Member enrollment, and provider enrollment module.Performed on - site Health Plan reviews for Medicaid encounter compliance.Make that biopharmaceutical firms are adhering to various regulated systems, such as FDA, SOX, GXP, CSV, 21 CFR Part 11, SOP, and other state and federal requirements.Worked with different lines of business to understand the ACA and HIX policies and developed a process to implement them from IT perspective by developing necessary artifacts.Experience in EDI Transactions such as 834 enrollment, 270/271 eligibility/response, 837I and 837P institutional and professional claims, 835 Healthcare Claim Payments Advice.Developed the business crosswalks for 837(P and I) and 835 according to HIPAA implementation rulesResponsible for analyzing Eligibility for State Welfare Program, Childrens Health Insurance Program (S-CHIP), Food Stamps (SNAP), Child Care and Temporary Assistance to Needy Families (TANF) (CHIP, SNAP, and TANF).Environment: MS Office Tools, Windows XP, MS Project, RequisitePro, Rational Rose, API, SAFe, Clear Case, MS PowerPoint, MS-SharePoint, MS-Word, MS-Excel, Business Objects, XML, Clear Quest, HP ALM/Quality Center, EDI, HP Sprinter, Agile Sprint, Informatica, SQL Server, SSIS, Databases, Microsoft Azure, Mainframe systems, UAT,HP Load Runner, Web Methods, .Net, SharePoint, MS Visio.COMMON SPIRIT DIGNITY HEALTHRemote (March 2019 -September 2021)Business System AnalystPharma Commercial Sales (Trx/NRx) Portals Pharmacometrics Drug Formulary Projects- Clinical Trial ManagementI worked on requirements, analysis, design, testing and implementation for Commercial Pharma Sales Portals and also worked on up gradation of drug management system with R&D team. I am the Liaison between departments such as Accounting, Pharmacy Operations, and Clinical Pharmacy and worked extensively on PBMS, coordination of benefits, Mail Order Pharmacy as required. I completed project(s) with business objectives designed to accelerate and support market growth within marketing brand teams or key commercial functions. I was involved in Quality Management, Master Data, Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data. I worked on client's Data warehouse testing, captured, reviewed, analyzed & documented Siebel Clinical Trial Management System key requirements pertaining to improve investigator relationships, increase clinical research productivity.Responsibilities:Involved in preparing Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.Involved in creating and maintaining business rules in Performance point server for data cubes to enhance data cube security. Developed XML schema for data retrieval and processing to improve system flow through metrics.As a member of decision-making group, evaluating competing EDMS tools and qualifying them for management decision. The EDMS tools were interfaced with both LIMS to generate Data Transfer Reports which were configurable for immediate submission.Supported and approved all clinical system enhancements, following complete SDLC/product workflows from inception to completion assuring all stakeholders business needs were met or exceeded.closely collaborated with the Architecture, Privacy, and Policy divisions to guarantee that PHIPA regulations are followed when using Client Health Information (PHI).Involved in assisting the QA Director, Quality Assurance to perform Quality Assurance Activities such as- Authors SOPs, Issuance, Distribution, Reviewing and controlling GMP documentation.Extensive use of MS Office tools like MS Access, MS Word, MS Excel, and MS PowerPoint MS Project for data migration into the CI System Knowledge Data Base in Microsoft SharePoint. Used the ODBC/SQL to migrate all data to one database before uploading it into the Knowledge Base.Participated as a core team member of a Clinical Development initiative to create an architectural business end-to-end solution for clinical trials as a standard for all remote data capturing clinical trials.acquired in-depth knowledge and comprehension of Pharmacy Benefit Management (PBM), MITA, MMIS, and Electronic Medical Health Records (EMHR)Take part in quality audits that organizations do for compliance, PHI auditing, and test data management.Involved in developing, and reviewing Computer System Validation deliverables in compliance with FDA 21CFR Part11, CFR Part 210 and GxP GLP, GCP, GMP Compliance Regulations.Conducted user interviews, gathered requirements, and analysed the requirements in Clinical and development Phases.Used Key Validator for temperature mapping of Incubators and Controlled Temperature Units for sterilization studies and good experience of working with Laboratory Information Management System (LIMS).Involved in managing burn down charts, project velocity, sprint backlogs and product backlogs using JIRA.Every one of the 7,400 CVS pharmacies follows the same established protocol for accepting and processing a patient's prescription. This defined operational process is supported by the pharmacy system RxConnect.Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared workspaces and documents and involved in developing SharePoint UI sites and sub-sites for PPD Quality Assurance and cGMP Laboratory.Worked closely on documentation in regard to GMP and traced it through various procedures to ensure quality and avoid contamination.Worked with Documentum Enterprise content management (EDMS) using pharmaceutical GxP standards to capture, store, preserve and deliver content and documents related to organizational processes with Every Document Now Available (EDNA).Involved in the computer system validation (CSV) lifecycle, which matches with FDA regulations particularly 21 CFR part 11 and validation requirements like reporting features, password regulatory rules, password aging and session time-out for the LIMS system.Environment: SQL Server, Oracle Database, Microsoft Excel, Microsoft Access, Python (for data analysis), R (for statistical analysis), Tableau (for data visualization), SAS (for data management and analytics), HL7 (for healthcare data exchange), FHIR (for electronic health records interoperability), HIPAA compliance tools, Windows Server 2016, Linux Ubuntu 16.04, VMware (for virtualization), SharePoint (for collaboration and document management), JIRA (for project management and bug tracking), Git (for version control).BNY MELLONNew York, NY (April 2017 March 2019)Business AnalystEnterprise Data Warehouse and Digital Portfolio System, Mobile Apps Cash Edge and AML Project/ Trading Lifecycle Capital Market ProductsI worked on Capital market/Trade/Securities and EDW implementation for the client including STP, Trade Lifecycles etc. I worked on Web banking portal to analyze and track requirements and provide the best solution for my client and AML system implementation including work on Mobile check deposits, Cash Edge product, bill payments etc. I utilized Murex system for involved in Front Office Risk and worked business analysis, Legal and Regulatory Compliance, test scripts, test plans.Responsibilities:Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting a document that contains the essential business elements and detailed definitions.Worked on Fixed Income, Bonds and Bond Trading Cycle, Bond Pricing, Equities, Trade Cycle, Derivatives (Options and Futures), Portfolio Management, Sales and Marketing domains.Generated requirements for Capital Markets - Fixed Income Investment Management Business, Portfolio Management, Hedge funds, corporate actions, Brokerage and Trading Model within the scope of both the Front and Middle Office.Configure and implement Murex e-trade pad for client requirement.Co- ordination with Murex offshore BA to understand the expected results, map it to the actual and compare tests using manual test cases.Provided trade support to the Fixed Income trading desks for various products including Interest Rate Swaps, Credit Default Swaps, Treasury Trades, and other Money Market products and OTC Derivatives.Involved in designing the ETL testing strategies for functional, integration and system testing for Data warehouse implementation.Working with clients to better understand their needs and present solutions using structured SDLC approach.Review, research and make determination of suspicion on items and transactions identified according to the Bank Secrecy Act (BSA) via AML automated alerts or manually received reports and referrals.Worked on writing PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.Wrote SQL Queries to fetch complex data from different tables in remote databases using joins, database links and formatted the results into reports and kept logs.Dealing with all the front and back interfaces to Murex using MxML.Responsible for managing and delivering on time all Murex related projects in order to achieve client satisfaction and increase revenue.Prepared Functional Specification Document, Payment processing Flowcharts, User manualsCommunication and interaction with IT, support and business partners for any AML related support.Conducted requirements fit and gap analysis and system set ups for Finance Vertical modules covering AR, AP, CM, Treasury and discuss with team related Integrated modules.Collaborate with and provided business perspective to Data Architect and ETL developers in Data Warehouse design sessions to ensure effective data models that meet current and future analytics requirements.Involved in creating test scripts for all the test cases in PL/SQL for Cash Edge, Bill Pay.Sound understanding and previous exposure to corporate treasury product, trade finance products, and international banking products.Conducted research, analysis and provide qualitative/quantitative insights to lead and direct projects and initiatives to meet the Firm's AML/KYC Standards.Trained the End Users on Finance ModulesWorked on various SQL statements into stored procedures thereby reducing the Number of database accesses (since Stored Procedures passes the whole block at one time.)Involved in developing strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.Environment: Rational Rose, Rational Requisite Pro, Clear Quest, Informatica, Capital Market, Clear Case, VB 6.0 Java Scripts, Agile, Performance Studio, SQL, MS-Project, MS-Visio, Waterfall, MS-Office, HTML, XML, Active Server Pages.VALUE LABSHyderabad, India (Dec 2013 Nov 2016)Quality Analyst/TesterConducted thorough manual testing of applications to ensure compliance with specified requirements and to identify any potential issues before production deployment.Designed and executed detailed test cases and test scripts based on requirements and user stories to cover various testing scenarios including functional, integration, and regression testing.Utilized automated testing tools to enhance the efficiency and coverage of testing processes, reducing manual testing workload and identifying bugs early in the development cycle.Participated in agile development teams, attending daily stand-ups, sprint planning, and review meetings to provide timely feedback on quality issues and to ensure quality objectives were integrated into the development process.Collaborated with development teams to troubleshoot and resolve defects, providing detailed reports of bug findings and recommending corrective actions to improve product quality.Ensured applications met usability standards for a better user experience by conducting UI/UX testing, focusing on the ease of use, and visual appeal.Conducted performance testing to evaluate system behavior under various conditions, identifying bottlenecks and recommending solutions to improve performance and scalability.Engaged in security testing to identify vulnerabilities and ensure that applications were secure against known threats, safeguarding sensitive data.Participated in the creation and maintenance of testing environments, simulating production environments to ensure accurate testing results.Maintained documentation for all testing activities, including test plans, test cases, and test results, ensuring a comprehensive record of quality assurance efforts.Continuously updated knowledge on testing methodologies and tools to improve testing practices and to stay current with industry standards.Worked closely with product managers and stakeholders to understand business requirements and to ensure that the final product met business needs and expectations.Utilized SQL queries to verify data integrity and to perform back-end testing of databases, ensuring data consistency and accuracy.Adapted to rapidly changing project priorities and deadlines, demonstrating flexibility and the ability to prioritize testing efforts according to business needs.Provided training and mentorship to junior QA analysts, sharing knowledge on testing best practices and tools to enhance team capabilities.Implemented a continuous integration (CI) process for automated builds and testing, reducing the time to detect and fix issues, and improving the overall quality of the software.Environment: Selenium WebDriver, JIRA, Test Link, Apache JMeter, Jenkins, GIT, Subversion (SVN), MySQL, Oracle, Windows 7, Linux (Ubuntu 12.04), Firefox 38, Chrome 43, Internet Explorer 11, Microsoft Office 2010, Java 7, Python 2.7, PHP 5.4, XML, HTML5, CSS3.EFFIA SOFT Pvt LtdHyderabad, India (Mar 2012- Nov 2013)Quality Analyst/TesterConducted comprehensive manual testing of software applications to identify software defects and ensure conformity to design specifications and industry standards.Developed, documented, and maintained functional test cases and other test artifacts like the test data, data validation, harness scripts, and automated scripts.Executed test cases (manual or automated) and analyzed results in various phases of the software development life cycle, ensuring the software met end-user requirements.Collaborated with software developers and project support teams to provide technical support and expertise, ensuring quality and testing methodologies were maintained throughout the project lifecycle.Implemented software testing methodologies, including regression testing, usability testing, and performance testing, to ensure the reliability and scalability of software applications.Utilized SQL queries for database testing to validate and manipulate data in relational database management systems, ensuring data integrity and consistency.Participated in project review meetings and provided testing feedback, highlighting areas of risk and proposing mitigation strategies to enhance project quality.Managed defect tracking and resolution processes using defect tracking tools, ensuring all identified issues were addressed before software releases.Prepared and maintained documentation of test results to assist in debugging and modification of software, providing detailed reports to project stakeholders for decision-making.Worked closely with cross-functional teams, including developers, business analysts, and product managers, to ensure comprehensive test coverage.Conducted compatibility testing with various systems, platforms, and network environments to ensure software performance across different configurations.Assisted in the development and implementation of quality assurance standards and procedures for software testing to align with industry best practices.Engaged in continuous learning of new testing tools and strategies to improve testing efficiency and effectiveness, ensuring the adoption of best practices in quality assurance.Monitored the performance of applications under test on various criteria such as load, stress, and scalability, using performance testing tools to ensure they met the required standards.Facilitated user acceptance testing (UAT) sessions with clients to validate the functionality and performance of software applications, ensuring they |
