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Click here or scroll down to respond to this candidateCandidate's Name
Street Address / EMAIL AVAILABLE / PHONE NUMBER AVAILABLEDynamic and results-oriented professional with extensive experience in various medical office roles. Seeking a challenging position within a reputable medical facility to contribute expertise in supporting physicians, nurses, and other healthcare staff in delivering exceptional patient care while fostering positive patient interactions and optimizing operational efficiency.Work ExperienceWarehouse Administrator / Sanitation & GMP SupervisorAtalanta Corporation Elizabeth, NJDecember 2021 to present.As a Warehouse Administrator and Sanitation & GMP Supervisor, I lead continuous improvement efforts in our warehouse. Through personalized training, I develop both new and experienced Selectors, ensuring their success. I provide feedback to enhance sanitation department performance and overall efficiency. Additionally, I oversee sanitation hires' onboarding, identify improvement areas, and implement strategies to boost safety, productivity, and retention. I educate employees on safety practices and policies, communicate job expectations, and analyze post-training performance for optimal warehouse operations. I coordinate with other departments, verify sanitation inventory accuracy, and conduct routine facility inspections for safety and inventory maintenance.SupervisorCaliburn - Long Beach, CAMay 2021 to July 2021Oversaw and mentored a team of Youth Care Specialists, emphasizing strength-based and trauma-sensitive approaches. Managed staff schedules and performance, offering coaching and support to ensure effective service delivery during relocation periods.Senior Patient Administration LeaderCaliburn - Austin, TXJanuary 2021 to March 2021Oversaw accurate and timely completion of assignments, including daily reports, exam coordination, and billing activities. Facilitated communication between medical staff and administrative personnel, ensuring seamless operations.Patient Administrator ManagerCaliburn El Paso, TXJanuary 2021Managed patient administration in a COVID-19 facility, coordinating appointments and clerical tasks with nursing staff and physicians. Facilitated communication with healthcare providers and ensured compliance with regulations, including billing procedures. Supervised staff performance, maintained regulatory knowledge, and provided guidance on patient administration. Prepared medical documents, ensured confidentiality, and supported quality evaluation. Maintained professional appearance and adhered to HIPAA regulations.Medical Records Clerk LeaderACI Federal / Caliburn El Paso, TXOctober 2020 to January 2021In this leadership role, I ensured tasks were completed accurately and on time, overseeing the forwarding of information to Medical Review and managing patient accounts comprehensively. Additionally, I coordinated final exam billing, maintained patient records, and upheld contract deliverables. Consistently providing professional service, I also assisted with administrative tasks and offered translation support when needed. Managing spreadsheets and documents efficiently, I fulfilled all assigned duties with diligence.Patient Administration SpecialistACI Federal - New York, NYApril 2020 to May 2020In this role, I oversaw the exam process, ensuring quality standards and smooth progression. I communicated with stakeholders, tracked progress, and compiled results for completeness. Managing patient accounts meticulously, I facilitated Medical Review and coordinated final exam billing. I maintained detailed patient records and provided backup for administrative tasks. Consistently delivering professional service, I managed spreadsheets and documents efficiently, completing duties with precision.Accessioning Lab TechnicianQDX Pathology Lab - Cranford, NJMay 2018 to May 2019In this role, I managed the daily receipt and recording of patient samples, ensuring accuracy and completeness. This included verifying sample contents, performing data entry, and routing samples efficiently. I maintained meticulous documentation to uphold regulatory compliance and specimen integrity. Additionally, I oversaw sample shipments and supported safety protocol adherence. Throughout, I worked autonomously, collaborating with colleagues to achieve optimal outcomes.Distribution Assistant IIInform Diagnostics - Union, NJMarch 2015 to June 2018In this role, I meticulously verified patient and physician data, ensured accurate test requests and collection details, and promptly addressed any issues with specimen types or missing information by collaborating with Client Services. I proficiently entered patient information into the laboratory information system (LIS) using Microsoft Office applications. I developed a thorough understanding of specimen processing procedures and their integration within laboratory operations. My commitment to learning and mastering tasks contributed to smooth distribution and overall lab operations.ReceptionistDental Health Associates - Newark, NJMarch 2012 to March 2015In this role, I served as the front office representative, warmly greeting and attending to patients' needs. I meticulously verified and updated patient information and facilitated fee collection. Delivering exceptional customer service was my priority, as I efficiently managed patient appointments and maintained an organized scheduling system. I monitored appointment waiting lists, confirmed appointments, and collaborated with Dental Assistants to track prosthetics cases. I also provided valuable administrative support to the Office Manager when necessary.Medical Assistant InternUrgent Care of NJOctober 2011 to December 2012During my Medical Assistant Internship, I maintained professionalism while handling telephone inquiries and accurately entered patient data into the tracking database. I collected, assessed, and directed patient requests to the appropriate personnel, ensuring prompt responses. I collaborated with team members and provided excellent customer service by promptly addressing inquiries. Actively participating in staff meetings, I contributed insights for process improvement. Throughout my internship, I upheld integrity and professionalism, aiming to enhance the patient experience.Teacher AideH.O.P.E.S.September 2009 to January 2012As a Teacher Aide at H.O.P.E.S., I ensured students' safety and fostered their academic and personal development. I supported teaching academic, behavioral, and personal care skills, contributing to students' overall growth. I promoted engagement in various areas and maintained detailed records of progress. I actively collaborated to enhance student outcomes and promptly communicated incidents. My dedication created a positive learning environment where students thrived academically, socially, and emotionally.ReceptionistG&S LogisticsNovember 2008 to September 2009As the main point of contact for vendors, retailers, and customers, I prioritized professionalism and hospitality, leaving a positive impression on all visitors. My responsibilities included greeting customers, managing calls, and handling clerical tasks like scheduling and data entry. I ensured guests were warmly welcomed and directed appropriately. Maintaining an organized reception area was key, and I supported other departments as needed. In the absence of other staff, I seamlessly handled clerical duties, enhancing office efficiency with attention to detail.Customer Service RepresentativeACSApril 2008 to November 2008As a Customer Service Representative at ACS, I provided comprehensive support to clients and customers through various channels, including inbound calls, email, and chat. Collaborating closely with the Customer Service Manager, I ensured that our service delivery met the highest standards and aligned with the company's brand promise. Serving as the frontline representative, I addressed incoming support inquiries promptly and effectively, working within a collaborative team to achieve quality resolution calls.ReceptionistHobart West SolutionsOctober 2007 to April 2008In my role as Receptionist at Hobart West Solutions, I managed the telephone system, screening and transferring calls as necessary while ensuring professionalism and confidentiality. Welcoming visitors to the reception area, I announced arrivals and directed them to their destinations. Additionally, I provided vital administrative and clerical support, including preparing documents, scheduling appointments, and managing incoming and outgoing mail. Maintaining the reception area and mailroom, I ensured a well-organized and efficient workspace while upholding strict confidentiality protocols, especially in handling payroll mail.Medical Assistant/PhlebotomistBlood Center of NJNovember 2006 to October 2007At the Blood Center of NJ, I performed a range of vital tasks as a Medical Assistant/Phlebotomist. This included drawing blood samples from patients, ensuring accurate labeling of vials, verifying patient information, and sorting samples while maintaining strict adherence to patient interaction protocols and chain of custody regulations. Additionally, I provided excellent customer service to patients of all ages. My responsibilities extended to processing samples, spinning blood, aliquoting, touch processing, and utilizing computer systems for data entry and patient registration.EducationMedical Assistant DiplomaLincoln Technical Institute2010 to 2011SkillsProficient in EMR systemsMedical billing expertiseInsurance verificationMicrosoft Office (Excel, Word)Epic softwareGoogle DocsBilingual proficiency in English and Spanish |
