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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ProfessionalBessemer, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHard working MotherCustomer service professional with more than 10 years of experience, working in call centers to working front desk agent.Consistent positive interactions with customers and knowledge of time management have resulted in a RaiseProven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions. Gaps in employment history are due to me being sick in 2018 and going forward to present time. Willing to relocate to: Jacksonville, FL - -Authorized to work in the US for any employerWork ExperiencePatient Care TechnicianMedical center West - Bessemer, ALNovember 2023 to PresentKeep patient rooms tidy and sanitizedAssist patient with everyday needs (personal hygiene, using the restroom, grooming etc.) Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition Take fluid samples or other specimens for testingAssist nursing staff in administering basic treatments Perform basic nursing procedures (e.g. changing bandages) Ensure rooms have adequate patient care suppliesAssist patients with particular issues or needsProvide appropriate emotional supportCNA - Certified Nursing AssistantNorthway Nursing and Rehabilitation Center, LLC - Birmingham, AL February 2023 to November 2023What are 5 responsibilities of a nursing assistant? CNAs are primarily responsible for helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. Picker/PackerAmazon.com - Bessemer, ALNovember 2022 to May 2023pick items for orders in a timely mannerNursing AssistantLegacy Health - Pleasant Grove, ALJanuary 2023 to February 2023In CNA trainingInventory Control SpecialistSaddle Creek Logistics Services - Bessemer, ALAugust 2022 to October 2022count inventory while riding a Clamp forkliftloading and unloading trucksCircle K CashierCircle K - Birmingham, ALJune 2022 to July 2022responsible for processing cash,debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment.Shipping and Receiving ClerkCJ Logistics America - Jacksonville, FLJanuary 2022 to May 2022Worked in receiving as a clerk scheduled trucks on the dock for loading and unloading passing out inbound to forklift workers Sign driver in and out of the facility; verifying all paperwork Assign dock doors to the inbound and outbound loads Maintain door accuracy and yard report for trailer inventory Process Bills of Lading and associated shipping and receiving documents. Reconcile in bounds with packing slips and coordinate drop lot activity Coordinate moves on the yard for the spotter/yard jockey Provide a strong level of customer service to internal and external customers Maintain Inbound and Outbound Schedules Work closely with shift management and leads to accomplish shift goals. Report errors and/ or issues to appropriate member of leadership to ensure accuracy Picker/PackerCoach - FloridaDecember 2021 to February 2022 Fill orders, pack package Lift, carry and pull packages on a continuous basis according to safety guidelines Consistently pick orders in proper sequence for time efficiency Determine the appropriate conveyor system through scanning package labels Able to work safely, effectively and comfortably from high shelves and small areas Needed more hoursCashier/Customer ServicePilot Flying J - Jacksonville, FLSeptember 2021 to December 2021 Cashier Completed transactions using a manual cash register Calculated change using a calculator and by hand Maintained cleanliness of store throughout the entirety of shift Completed closing duties, including counting the contents of the cash register Interacted and assisted customers with various needs Front Desk ClerkResidence Inn by Marriott - Jacksonville, FLJanuary 2021 to July 2021 Front desk agent greeting guest and making new reservations Taking payments, emailing credit card authorization forms scheduled meeting room for meeting room. Stocking market, cleaning and sanitized front area Also used FosseFront Desk AgentCourtyard by Marriott - Trussville, ALDecember 2020 to February 2021Front desk agent greeting guest and making new reservations, taking payments, emailing credit card authorization forms schedule meeting room for meeting room. Stocking market, cleaning Also using Fossie Moved to FloridaFront Desk AgentFairfield Inn & Suites - Birmingham, ALDecember 2019 to August 2020 Using fossie knowing night audit check in and out guest post payment send authorization forms fax type 45 wpm Master in computer skills Windows Microsoft excel PowerPoint Online Customer Service RepresentativeWells Fargo - Homewood, ALApril 2017 to November 2019 Assist customers with entering their online accounts, Accessing mobile accounts canceling payments, making claims. Providing balances, making payments on credit cards, mortgages, lines of credit demonstrated excellence in achieving company goals and successfully assisting customers. Strong problem solver with the multitasking ability to handle several customer needs with ease. Customer ServiceRegions Bank - Hoover, ALMay 2014 to March 2016 Provided assistance to clients Answered phone and assisted customers with changes Scheduled reservations for customers Maintained up-to-date knowledge of customer accounts Explained products and benefits Confirmed payments, refunds, etc. Resolved payment and order disputes Provided excellent technical supportEducationSome college in NursingVirginia College-Birmingham - Birmingham, ALFebruary 2010 to June 2012High school or equivalentWest End High School - Birmingham, ALJanuary 2001 to June 2001Skills CSR (10+ years) Call Center (6 years) Customer Care (10+ years) Customer Service (10+ years) Customer Support Microsoft Office (10+ years) Microsoft Powerpoint (7 years) Cash Handling (9 years) Excel (8 years) Multi-line Phone Systems (5 years) Computer Skills (10+ years) Time Management (10+ years) Front Desk (5 years) Guest Services (5 years) Microsoft Outlook (10+ years) Microsoft Word (10+ years) Phone Etiquette Night Audit Front Desk (1 year) Hotel experience (8 years) Administrative Experience Typing (10+ years) Clerical Experience (10+ years) Merchandising (4 years) Upselling (10+ years) Data Entry (8 years) POS (10+ years) Office Management (5 years) Collections (4 years) Collections (2 years) Proofreading (10+ years) English (10+ years) Computer literacy (10+ years) Search engines (10+ years) Negotiation (6 years) Social media management (10+ years) Cash application (10+ years) Leadership (8 years) Project management (1 year) Shipping & receiving (3 years) Quality assurance (7 years) Filing (10+ years) Microsoft Access (10+ years) Inventory control (5 years) 4G/LTE (10+ years) VPN (Less than 1 year) Sales (10+ years) Cashiering (10+ years) Assembly (6 years) Warehouse experience (5 years) Data warehouse (1 year) Desktop administration (2 years) Administrative experience (5 years) Warehouse management system (1 year) AS400 (8 years) Telemarketing (5 years) Operating Systems (10+ years) Windows (10+ years) WAN DNS Computer Networking DHCP Network Support VoIP Help Desk LAN TCP/IP 10 key calculator (4 years) Human resources Accounting Manufacturing Picking & packing (Less than 1 year) Dispatching (Less than 1 year) Shipping & receiving (Less than 1 year) Pallet jack (1 year) Communication skills Yardi Documentation review Clamp truck (Less than 1 year) SAP Technical Support Blood sampling Medical terminology Clerical experience Typing Customer service Front desk Guest services Leadership Cash handling Cash register Sales Technical support Assembly Accounts receivable Retail sales Office management Warehouse management system Negotiation Human resources SAP Manufacturing Hotel experience Quality assurance Cold calling Bookkeeping Project management Banking Yardi POS Proofreading iOS 4G/LTE QuickBooks Windows Microsoft Access Medical records Intake Communication skills Operating systems Desktop administration Basic math Accounting Phone etiquette Medical office experience Medical receptionist Customer relationship management Microsoft Excel Microsoft Outlook Microsoft Word Microsoft Office Organizational skills Time management Transcription Patient care Vital signs Documentation review Computer skills EMR systems Restaurant experience Financial services Upselling Fashion retail Merchandising Hospital experience Microsoft Powerpoint Care plans Research English Hospitality Serving Data entry Office experience Insurance verification Collection management Administrative experience Property management Fair Housing regulations Computer literacy Patient monitoring Inventory control Warehouse management Physiology knowledge Balance sheet reconciliation Purchasing Writing skills Analysis skills Shipping & receiving Outbound callingCertifications and LicensesBLS CertificationDriver's LicenseCPR CertificationNovember 2023 to PresentCNADecember 2023 to December 2026State Tested Nursing AssistantDecember 2023 to December 2026AssessmentsCustomer service ProficientOctober 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
