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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEPhiladelphia, PAEMAIL AVAILABLESummary:An organized professional with excellent customer service experience. Known for always following compliance with undeniable detail.Experience:Philips 03/06/2022 CurrentPatient Service Representative: responsible for providing technical support to patients, clinical staff, and others regarding company devices, troubleshoot, and provide advice to product users as well as coordinate with other departments to resolve problems. identifying hardware/software needs to resolve problems, assist the user in understanding and application of our monitoring systems via the telephone, and provide remote support of mobile devices and mobile applications as related to our monitoring systems. The incumbent will respond to customer inquiries in analyzing complaints, diagnosing probable causes, educating patients as appropriate and follow-up as necessary.Southeastern Pennsylvania Transportation Authority (SEPTA) 09/14/2022-Current (4 months 3 weeks)Bus Driver: Drives a planned bus route, making designated stops to pick up and drop off passengers. Collecting fares and answering any questions passengers may have regarding the bus route. Effectively communicates with dispatchers via two-way radio during routes when needed to update and report emergencies, heavy traffic patterns, road closures, and accidents.Med Risk Inc. 01/22/2018-9/12/2022 (4 years, 7 months)Customer Services Representative: Fielded provider calls inquiring about workers compensation. Assisted with policy account changes and responded to concerns regarding claims inquiries in an appropriate manner. Also able to consult with providers to be able to escalate and de-escalate consumer calls in emails for best options.Client Services Representative 2: Responding to emails regarding status of workers compensation claims. Also assisted with payment issues, and resolutions. Discussed contracts of workers and assisted with complex issues and stayed within state guidelines.Provider Resolutions Representative: Creating and editing excel spreadsheets from providers who want to appeal the status of a claim. Reviewed state maps and guidelines to determine if payment can be accepted or denied.Contract Callers Inc. 7/2017-12/2017 (5 months)Customer Service Representative/Dispatcher- Utility Services: Fielded dispatch calls with technicians via mobile units to see if the consumer has paid the billing amount. Verified meter number and disconnect services if need be. Also, would be available if emergency services were needed at the location of the technician. Fielded incoming calls from consumers directing them to the appropriate department via warm transfer.Administrative Concepts Incorporated (ACI) 1/2015 -7/2017 (2 years, 6 months)Customer Service Representative: Receiving inbound calls nationwide providing customers with health insurance information. Resolving any issues and navigating through appropriate computer systems to assist customers in a professional and timely manner. Providing enrollment, fulfillment and processing claims for various insurance lines within the company.AmeriHealth Caritas 2/2014 - 1/2015 (11 months)Member and Provider Services: Receiving inbound calls from health care providers and assisting with benefits, billing, payments, and treatment authorization. Complete documentation that is necessary issued by health care providers and facilitate reporting of trends in calls.Comcast 7/2011-7/2015 (4 years)Customer Account Executive: Answering inbound calls from customers to assist with product orders and escalate to appropriate management and to also be able to de-escalate if management is unavailable within company procedure.Education:Community College of Philadelphia 1997-1999 (2 years)GPA: 3.2Skills:Data EntryLeadershipCommunicationProblem SolvingAdministrationCustomer Service |
