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Click here or scroll down to respond to this candidateCandidate's Name
Telecommunications and Technical Support TechnicianPoca, WV Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeLiveOps - RemoteNovember 2023 - PresentCall center CSR 1099 independent contractor. Ability to provide services across multiple platforms from tax preparation, utility companies, and health care providers. Work from home. Types 70 wpm.Field TechnicianMedScope - Beaumont, TXJune 2020 to April 2021Installing emergency response devices for the elderly and disabled. Troubleshoot and service calls. Customer education.Smart Phone TechnicianUnited Smart Tech - Beaumont, TXJuly 2020 to February 2021Handle job assignments within the SETX, SWLA and other southern TX areas. 1099 contractor performing smart phone repairs (iPhone, Galaxy, LG, HTC...) including equipment assignment and update inventory reports. Notate and close work orders after repair completion.Fiber Optic TechnicianMakotek - Fort Myers, FLSeptember 2019 to March 2020Fiber installation involving pulling, splicing, provisioning, QAM, hard wired and wireless cpe, mesh and dta. Configures network and phone. Troubleshooting and service with diagnostics. 4 yrs+ fiber xp.Field Service TechnicianDISH Network - Fort Myers, FLMay 2019 to September 2019Satellite installation services for Dish. TV Wall mounts, power relocates, outlet installation, soundbars and home theater sales and installations.Satellite TechnicianHalo Communications/Quality Installations Midwest - Fort Myers, FLJune 2018 to June 2019SBCA Certified for installation and order services for DirecTV. Assemble and tune satellite dishes at the home. Remove and replace bad components with approved components. Install devices and troubleshoot. Customer service and care. ViaSat Certified.Fiber Optic TechnicianGulf Coast Custom Cable - Bonita Springs, FLOctober 2017 to July 2018Cable, internet and phone for Summit Broadband. Run tests and diagnostics. Change faulty or unauthorized components. Activate equipment. Excellent customer service skills and tech support.Broadband Technician/InstallerBroadband Telecom Services - Naples, FLNovember 2015 to August 2016Installation and repair of broadband services through fiber optics. Testing signals and troubleshooting for fiber into home. Install new coax, outlets and devices. Remove and replace bad wiring and components. Familiar with light meter and Trilithic meter to test signal, test for noise, test for return, and save diagnostics. Professional and clean. Excellent customer service skills. Has all tools necessary plus transportation. No drugs, clean background and has drivers license. Ready to start, self motivated and learns new systems fast.Broadband Technician/InstallerFosters - Lake Charles, LANovember 2013 to July 2014Job assignments, meeting deadlines per appointment. Remove obsolete or damaged wires, connectors, splitters, wall mounts, wall jacks, and install new ones of each type. Install cable, phone and internet. Establish a home network with WiFi. Customer education. Ability to troubleshoot Trouble Calls.Certified Brazer (welding/soldering)OEM Tube - Panama City, FLApril 2010 to June 2011Assemble air conditioning parts for Trane by oxygen/flux torch and stick brazing. Temp control and water temp control with 4 ways, switch overs, filters. Wet and Dry Braze. Accomplished meeting deadlines, fixing quality control items, working long hours and overtime when needed. Works quickly in an environment where safety is mandatory.Clerical TempKelly Services - Panama City, FLOctober 2006 to December 2007Complete tasks and meet deadlines for assignments like the Water Color HOA and/or showing the Idea House featured in Southern Living magazine. Accomplished helping companies in times of turn over and employee absences. Used clerical skills answering phone, writing emails, handling customer accounts and care.Telecommunications Assistant (SA)Gulf Coast State College - Panama City, FLFebruary 2002 to May 2005Learn the skills necessary to build and navigation telecommunication closets. Use toners, devices and tools to troubleshoot phone, Cat5 and coax. Install Cat5 to replace old coax network. As a student assistant I was able to contribute to my college while learning new skills and get college credit for it. Used technical skills for installations and troubleshooting, work order assignment, customer service and care.Data Entry ClerkSAIC-Scientific Applications Int'l Corp - Memphis, TNJanuary 1999 to May 2001Clerical data entry and transference of information of military documents for Dept of Defense at Millington Naval Base. Used methods such as typing, scanning and filing to maintain and update methods used to store files. Contributed to conversion from paper filing methods of classified documents to digital at the turn of the century. Typing skills used with accuracy and speed to meet important deadlines as a team.Customer Service RepresentativeSoutheast Missourian - Cape Girardeau, MOApril 1996 to July 1998After school and on weekends handle the front Circulation Dept desk for local newspaper. Answering phone, handling walk-ins. Payments on accounts and customer service. Complaints or missed papers would be addressed and noted through our department. Managed customer accounts and put customers at ease that there issues would be handled accordingly, professionally, and in a timely fashion. Customer service, clerical, organization and time management skills. Polite and professional. Clean appearance. Knowing when to have empathy and smile.EducationAA with a background in Electronic EngineeringGulf Coast State College - Panama City, FLJanuary 2002 to May 2005Skills Customer Service and Care, Computer Skills, Clerical Skills, Typing Skills, Technical Skills, Team Skills, Safety Skills (10+ years) OEM Service Technician Experience Field Service Computer Networking Cabling Help Desk Active Directory Equipment Repair Telecommunication Certifications and Licenses SBCA Certification-Aug 2020 August 2018 to August 2020Driver's LicenseAdditional InformationI am a college graduate, as well as a devoted mother. Finding remote work is a high priority for me, and I am looking forward to being a contributing factor to your team. |
