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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY:Senior manager, architect, thought leader, enthusiastic individual who has worked extremely hard in developing IT processes and designs that give companies confidence in their email systems.Manning TransferAugust 2023 to presentSystems engineer - upgrade windows 10 to 11, update outlook 2013 to Outlook 2013.Upgrade 2012 r2 Active Directory to 2019. Upgrade schema and forest version to current version.Upgrade exchange on prem from 2013 to 2016, added hybrid to exchange organization to move mailboxes to O365.Calian Corp MPS:December 2019 to July 2023Tier 3 Senior Microsoft server support, Exchange on-prem 2007, 2010, 2013, 2016, 2019, Exchange online and azure. Migrate AD, FAX servers, application, migrate, support escalations, office 365 support. Migrate Exchange 2013 via hybrid exchange servers. Setup ADMT/PES to synch AD 2012 r2 to New AD 2019 forest DC and file servers. Configure setup file servers needing smtp email relay to o365, configure RightFax server to send smtp to 0365. Setup Exchange cus schedule for all clients with exchange on premise servers. Setup 16 projects to bring current systems to newest versions.HPE/DXC/UTC Jan. 2015 to December 2019Messaging Engineer for 190k mailbox from a distributed Multi forest environment in over 11 different countries in the world. Supported environment is exchange 2013/ exchange 2016, exchange 2010 in a cross-forest trust with user forests. Construct, monitor, support 16 Dags 7/8 nodes per type (Commercial / Restricted), 3 store copies between 2 data center, single forest single site, restricted and commercial mailboxes. Migrated Exchange services first in order from 2010 to 2013, AUTOD, OWA, EWS, AS, Pop, Imap/OWA. Transport SOA to be migrated last. Mailbox/CAS servers set behind redundant f5s load balancers per data center, ssl terminated at servers, script construction to setup batch of smaller thread multiple moves to bring 2500 mailboxes a day to new system. Work with support operations in india to setup scheduled tasks automating mailbox moves. Coordination with project manager to keep target maibox moves to at least 2000 a day, right now moving 2500 a day.ATSD:Sparkhound/Mannatech Sept. 6 to Nov. 4, 2015My role was to setup the environment for long term co-existence for a global company to do Cross-Forest AD/Exchange migration using a source AD 2008r2/Exchange 2007/2010 organization.Used ADMT to clone and sync the setup of new forest ous, users, groups, computers to new AD 2012r2 /Exchange 2013 hybrid with o365.Setup, installed and configured exchange 2013 DAG in primary and DR site.Setup relaying between the systems so internal mail to the different smtp domains would be routed correctly.Setup new UCC certificate for 11 smtp domains including autodiscover for each primary smtp used.Used prep script to create objects with mailboxes, admt merge accounts to do the rest, then cross forest wizard to migrate mail.Setup fed trust, org relationship with mfg for free/busy sharing with legacy and o365 organization.Used ADMT and PS scripts on user profiles, files servers, etc to migrate to new system.Used admt/PES and task scheduler for password sync, setup scripts to automate moves.Created runbook for the company to do their own migration.Walk them through the pilot migration step by step to ensure there are no issues.Rack SpaceCross-Forest migration of exchange 2010 to 2013 and then to o365. Stopgap troubleshooting to understand why the scripts were moving mailboxes but could not receive and send email in new system. troubleshot issue, resolved the issue. Tested process followed to make sure it worked then handed it back to exchange engineer to manage the migration.ATSD Client:ATSD / SWC Aug. 16 to Sept. 5Deploy Exchange 2013 server for exchange 2007 mailbox migration. Configuring namespace to point to new exchange 2013,Configuring feature coexistence to legacy Autodiscover,OWA and Active sync routing through exchange 2013.Changed email routing to point to new system inbound, outbound to forward to host.Once migration of mailboxes, conversion of dg to usg and contacts migrated Uninstalled exchange 2007 system.ATSDAWS Aug. 2 to Aug. 15, 2015Exchange 2013 on premise coexistence setup with Exchange online and sso identity management.Setup and configured redundant adfs and adfs proxy servers for external federation between organizations.Set up and configured dir sync which enabled GAL synch.Enabled hybrid mode.Migrated 1/3 of the mailboxes to Exchange online, setup internal connectors to allow messages sent from exchange online to on-premis exchange 2013 mailboxes .Accepted all mail through EOP, setup Autodiscover, active synch to point to Exchange custom online domain.Documented process for AWS administrators, as this is a long term setup for them.ATSDLGS Technologies July 6 thru July 26, 2015Exchange/Active Directory consultant contracted to upgrade AD from 2003 forest functional level to Windows 2008r2, then Windows 2012 r2 Forest. The overarching plan and destination was to upgrade Exchange 2003 to Exchange 2013 systems. System Transitioned mailboxes, distribution groups, contacts, public folder objects, features in use active sync, Outlook Web Access from Exchange 2003 to the mandatory second hop of exchange 2010 and then to destination of exchange 2013. Migration path for AD was to upgrade Forest Functional level to Windows 2008 r2 domain controller, build exchange 2010 system, setup coexistence, migrate, test new system, decommission Exchange 2003 system. Move AD FSMO roles, export wins and dns config, DHCP scope authorize new 2008 r2 Domain Controller, DC promo AD 2003 down, decommission, upgrade Forest Functional level to 2012 r2. Build and setup coexistence for exchange 2013 system, transition all existing features and objects to exchange 2013. Add Outlook anywhere, Autodiscover, Pop3, EWS integration for Epi core application. Setup new network redundancy, Enterprise 16 Network Load balancers for client access failover, DAG system into same data center and completed adding Exchange system backups to work for them.ATSD Client:ATSD Ltd. Co July 2 thru July 5, 2015 Migrate IMAP system to Office 365 in cutover method. Redirected MX records, DL, CRM server relay mappings, Data storage relays and Accounting software to new systems. Planned, designed and migrated all mailboxes, contacts and Distribution lists from imap system at 1 and 1 systems to exchange online, office 365 in one weekend.ATSDDeloitte/Sikorsky Helicopters June 1 thru June 26, 2015 Active Directory/Exchange Consultant contracted to do discovery and planning for Sikorsky divestiture from parent company to United Technologies a primary government contractor. Began discovery of the organization and plan midstream from team already on the ground from Sikorsky. Reviewed plan for GPO s, Server, user objects, architecture and method of migration from existing windows 2008 r2 server and domain system to a New windows 2008 r2 Active Directory system. Plan was to clone and go considering the time line Sikorsky had to be out of the data centers was only a few months. DNS, DHCP, DFS, Wins were in use.ATSDDaegis Software Solutions Sept. 17, 2014 thru May 29, 2015 Exchange consultant contracted to stabilize and reengineer the exchange 2013 DAG environment, develop a path to close coexistence of 4 exchange 2003, 2007 environments, housing 500 mailboxes, 1100 contacts, 54 dg, and 1100 pf. Document Messaging systems mail flow, outlook anywhere, namespace division and hardcoding, remove exchange from forests, change application dependencies. Add features outlook anywhere, Autodiscover externally, active sync, OWA, EWS application integration, backup systems and disaster recovery documentation.ATSDPhillips66/Accenture May 5, 2014 thru August 28, 2014Project Manager over a 3.5 mil email/mobility/Lync integration migration from exchange 2007 to exchange 2013 with approximately 22 thousand mailboxes, 27 servers, 5 countries and 6 data centers. Facilitated daily meetings to prepare project tollgate information including discovery of resource hours estimation, hardware estimation, Consultant resource labor and time as staff augmentation. Manage 18 representatives from operational/project technical team through-out life of the project. Present project slide decks monthly to Steering Committee to give CIO, Directors and Business Stakeholders the scope and direction of the project, status, milestones (PP), architectural changes, costs and next steps prior to execution. Balancing our project with interdependent projects, cap/capex forecasting/reforecasting, invoice approvals, monthly resource estimations keeping within 5 to 10 percent variance. Reporting to portfolio manager, directors, BA and Stakeholders the risks, projections, estimations and known process and procedure changes for the organizations involved.ATSDUnivision/Pyramid Designed Coexistence for Exchange 2007 to Exchange 2013 Designed and deployed Active/Active Single DAG (8 servers) DAC Mode in HA for 2 data centers Designed and deployed existing namespace reduction from 4 to 1 Leveraging Celestix MSA 6200 s (TMG domain joined) Setup Outlook Anywhere for public and private for 8 accepted smtp domains Designed load balanced HA CAs system using Existing Citrix geo load balancing between Data Centers Created coexistence PowerShell scripted deployment process documents Migrated 6700 mailboxes from Existing to New systemDeployed Cisco iron port appliances in replacement of WatchGuard appliances Deployed Sophos Pure message 4.0 AV in HA single directory 2 data centers management environment Migrated Public folder data to new pf mailbox architecture Removed Exchange 2007 environment and orphaned Exchange 2003 objects Documented entire process for run books.ATSD Client:Shire pharmaceuticals/HCL Migrated 700 mailboxes from exchange 2007 in one organization to another involving exchange 2010. Built migration process and troubleshooting documents for deskside technicians during migration. Provided design and implementation guidance for the migration after it was already in progress, correcting exchange 2010 builds and designs including dns to make process work smoothly as possible.ATSD Client:Energy Future Holdings/HCLDesign HA exchange 2010 system across 2 data centers for seamless mailbox migration from exchange 2003/2013 system. Designed data storage and data center-based DAG involving 8000 mailboxes. Provided and presented POC solution to prove design works. Provided Lync design to integrate to exchange and Cisco unity mail Pbx system. Including external conferencing and teleconference media servers.ATSD ClientHCL America, February 2011 March 2013 (1 year 8 months) Dallas IT Business Unit Manager/Messaging Team LeadEnsure Infrastructure service performance meets business expectations where possible. Regular service reviews with the IT management team and involving relevant Infrastructure leads as necessary. Promote a culture of service excellence, striving to improve performance against Key Performance Indicators (KPIs) Engage with IT and Global Infrastructure staff at all levels to highlight service improvement opportunities. Document and deliver service improvement plans in all key areas of IT. I am 1 of 2 Point of escalation for major infrastructure incidents in Client accounts, liaising with the Problem Managers and other Infrastructure Teams as necessary to maintain managed service levels. Continuing to develop and enhance support processes in line with the ITIL framework reference model. Ensuring IT service performance continues to be developed in line with the changing needs of IT and the business. Promote on an ongoing basis a decline in the number of IT incidents through effective Problem Management. It is part of my responsibilities to work with the Problem Managers of each Tower to complete root cause analysis and problem reviews. Help IT Operations to create specific self-help guides are produced within each team and/or the business end-users to help reduce the number of incidents impacting business.Contributing engagement manager working with the relevant IT contacts, project managers and Infrastructure groups to ensure a smooth transition into the live environment e.g. introduction of new applications or development of infrastructure services. Assist contract management for OIS remain aware of future business changes or IT projects that risk a reduction in the infrastructure services delivered, highlighting issues and taking action to avoid reduction in service quality. Contribute to the development of the IT Operations Services Teams evolving with the changing needs of the business and aid in the development of IT staff and roles. Work with the IT Operations Teams to develop Infrastructure standards and processes. Work closely with Sr. Operations Managers in India/N. America to create a cohesive team.ATSDGlobal Insight Exchange EngineerOctober 2010 February 2011 (5 months)Working for insight global at CBRE in Dallas, Texas on aATSD:IBM Global Services Messaging Team February 2008 July 2010 (2 years 6 months)Working Messaging Team manager at an IT Outsourcer. Engineer, architect, troubleshoot, integrate, manage team member s schedules, hire, fire, etc.. Transition environment to steady state. Created and implemented plan to move from Exchange 5.5 systems to Exchange 2003/7. Created and implemented plan successfully, to move to native mode in Exchange. Worked with PM to schedule all changes and repair customer relationship. Became POC for group to customer to resume stalled migration for Exchange and AD. Interviewed and recommended new hire for AD project architect position. Implemented project for AD security and cleanup tasks. Created a project plan to migrate NT 4.0 users to existing forest. Implemented plan to get server performance and monitoring under control. Held Weekly team meetings to discuss issues in environment and architecture. Managed problem records to less than 4 a day. Managed on-call for 4 member team. Maintained monthly Reports for email accounts, PR's, CR's. Performed RCA when necessary. Maintained 11k seat environment involving 18 individual business units. Planned and performed database maintenance. Planned and Migrated Right fax connector from 3.x to 9.x with no issues. Planned and upgraded Trend AV for exchange on all servers. Maintained 24 servers down to12 servers. Spec build and administrate single server VICI dial/Asterisk solution. Setup SIP trunk and outbound dial plan. Rebuilt relationships with Desk-side, Netback up, Wintel and SAN Teams. Interface for team with Belo IT representatives concerning AD and Exchange Environment.Created new process for restores involving mailboxes with Net backup Team. Added responsibilities for on-call. Added Team meeting each week. Work Closely with SDM. Delegate project tasks managing project time. Coach Jr. member admins on Exchange 2003, 2007 architecture and troubleshooting. Developed TRC training documents concerning incoming trouble ticket determinations for messaging. Work with ETL and Solution Architect to move Exchange into a redundant Architecture for site resilience. Sharepoint 3.0 and MOSS 2007 4 server farm, services, trusted connections with AD, Site Collection maintenance, permissions, trouble shooting, Data recovery via sql backups Sql 2005 content db's restoration up to the minute block recovery. OCS, office communicator trusted certs enabling users, settings and details, network communication, configuring server. Exchange 2007 11 site design and implementation of CCR with SCR and Edge subscriptions PBX system build, configuration and administration.ATSD:Atos Origin November 2006 February 2008 Team Manager/Engineer Messaging TowerImplemented proven service model for my tower. Reduced SLA loss by 24 percent monthly. Created and implemented new shared service commitment. Re-Architected and engineered AO internal Messaging system. Lead for all acquisition projects involving Messaging. Third level support for Corporate and client Messaging, Anti-Spam, Anti-Virus, Patches for All Messaging systems. Architect POC for all messaging RFPs. Support Lotus Notes Same Time System. Engineered, maintained RightFax systems. Architect and planned redundant Global Migration for healthcare division of 8200 seats from including Exchange 2003 to Exchange 2007, Blackberry, Iron-port network appliances systems Architected Windows 2003/Exchange 2003 A/P cluster for high availability systems, implemented redundant Iron-port network appliances for Anti-spam/AV as the lead tier protection from the internet. Strong project management skills. Problem resolution escalation point. Developed US and Poland messaging Team protocols. Planned, Architected, implemented, and migrated 10k Exchange 2003/2007 10k mailboxes in 3 months. Developed on call rotation and schedules for 2 teams for round the clock support. ESX server on windows and UNIX administration. Virtualization of Windows 2003/Exchange 2003/2007 FE and edge systems for N.America Atos Origin using p2v. Redesign TLS connection to integrate with Europe messaging CRM system. Designed, built, administered windows 2003/Exchange 2003 cluster system AA/P for local client city of Arlington, Lion Copolymer, and N. America base users.Implemented consolidation of 27 Exchange 2003 base systems down to 2 aa/p cluster systems for 11k base users in Europe, Poland, and N. America. Maintained Lotus Notes CRM DB for integration of internal trouble ticket system. Maintained Lotus Notes users' coexistence w/ Exchange 2003 system for N. America. Server design, setup, implemented and administered Blackberry Enterprise Server 4.1 including cold standby. Researched and deployed new smart phone standard for N. America, using windows mobile.ACS October 2001 November 2006Senior Messaging Team Lead, Sr. Team Lead Corporate Messaging Team, Escalation pointArchitected ACS Messaging system. Lead all acquisition projects for Messaging. Assistant manager in managers' absence. Third level support for Corporate and client Messaging, Anti-Spam, Anti-Virus, Patches for All Messaging systems. Exchange 5.5 Roll Out of 23k users, 62 Remote sites with 5 hub sites. Exchange 2003 migration/consolidation to 5 Sites, 55k users. Planned, implemented, maintained Mail Marshall- Iron Port Anti-Spam system. Created Private email routing infrastructure between ACS system and Clients. Synchronized Lotus Notes and Exchange systems to enable SameTime Chat System 23k Users. Migrated Novell GroupWise 5.x-6.x to Exchange 2000 - 1600 seats. Engineered, maintained Right fax systems. Migrated 1600 BB users from 3.x to 4.x. Tested, planned and deployed 800 users to Blackberry 4.x using a single SQL 2000 box. Created and maintained 4 week rotation as Team Lead on call. Schedule on-call for 13 - 1st & 2nd Level engineers. Award for Project lead of CEO security initiative Server Hardening Policies and procedures . Created administrative procedures documents for Intrusion Detection Systems (CISCO). Creation of policies and procedures for ACS Patch Management. Created Incident Response policy and procedure for ACS frontline teams. Maintain and tune IDS/IPS systems. Architected ACS Messaging system Lead all acquisition projects for Messaging Assistant manager in managers' absence Third level support for Corporate and client Messaging, Anti-Spam, Anti-Virus, Patches for All Messaging systems Exchange 5.5 Roll Out of 23k users, 62 Remote sites with 5 hub sites Exchange 2003 migration/consolidation to 5 Sites, 55k users Identified, Planned, implemented, maintained high availability messaging system including Iron Port Anti-Spam system. Created Private email routing infrastructure between ACS system and Clients Synchronized Lotus Notes and Exchange to enable SameTime Chat System 23k users Migrated Novell GroupWise 5.x-6.x to Exchange 2000 - 1600 seats Engineered, maintained Rightfax systems Migrated 1600 BB users from 3.x to 4.xTested, planned and deployed 800 users to Blackberry 4.x using a single SQL 2000 box Created and maintained 4 week rotation as Team Lead on call Schedule on-call for 13 - 1st & 2nd Level engineersThe Bull Pen, May 2001 September 2001 Team LeadCreated MAN systems for local companies. Implemented AD 2000 for Small Companies Locally. Implemented Exchange 2000 System. Implemented and Maintained DNS for Small Companies. Created Image for desktop systems. Small Companies on site troubleshooting. Including Hot-Shot 24x7 support.Microsoft/Software Spectrum, December 1998 May 2001 Microsoft Exchange Support AnalystTechnical Lead on Weekend support business.TECHNICAL SUMMARY:Disaster Recovery, ITIL, Virtualization, VMware, Data Center, Active Directory, Windows Server VMware ESX, Microsoft Exchange, Cloud Computing, Citrix, DNS, Windows, Cisco Technologies IT Management, SharePointEDUCATIONAL SUMMARY:Richardson School of Networking systems Graduate, Microsoft Technologies, 1997 1998 Concordia University 2012 Bachelor CS (major information systems)Recent TrainingO365 cutover migration from Exchange on-premise O365 hybrid deployment coexistence with Exchange 2010 on-prem O365 staged migration from Exchange 2013, Exchange 2019 cu, AD connect |
