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Title Customer Service Project Management
Target Location US-MA-Ware
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLEPHONE NUMBER AVAILABLESkills: Strategic Planning Team Leadership Training and Development Project Management Operations Management Client Relationship Management Market Research Budgeting and Forecasting Problem Solving Communication SkillsProfessional experience:Praz and Associates LLCDaily operations and business manager May 2019-present Assisted in the successful launch and operation of one 7-11 franchise location. Applied and was approved for local and state permits Wrote approved business plan needed for store acquisition. Wrote and implemented on policies and procedures. Conducted regular financial analysis to identify opportunities for cost savings and revenue growth. Implemented customer service initiatives, resulting in a 22% increase in customer retention. Implement effective merchandising strategies, resulting in a 15% increase in average transaction value. Streamline inventory management processes, reducing stock outs by 43%. Develop and lead high-performing teams, fostering a positive work environment and achieving 50% improvement in employee satisfaction and retention. Successfully managed all aspects of store operations, including sales, staffing, and customer service. Achieved and exceeded sales targets by 10% through effective merchandising and sales strategies. Implemented inventory management procedures. Developed and executed visual merchandising displays to enhance the customer shopping experience. Conducted staff training programs, improving product knowledge and customer service skills.Achievements Recognized for consistently achieving and exceeding sales targets during the Covid-19 pandemic. Implemented cost-saving measures, resulting in a 15% reduction in operational expenses. Was awarded Model store Status by partnering franchise, 7-11. Porcells Group LLCBusiness consultant august 2019-Feb 2019 Conduct in-depth business analysis to identify areas for improvement and operational efficiency. Develop and implement strategic plans. Provide expert advice on market trends, competitive analysis, and business development opportunities. Collaborate with cross-functional teams to streamline processes and improve overall business performance.Achievements: Successfully improved business performance and standards to help client successfully and profitably sell business. Recognized for outstanding performance in client satisfaction surveys Ski Ward Ski AreaBar and Kitchen manager (August 2016-August 2019) Manage day-to-day operations of the bar and grill, including staff supervision, inventory control, and customer service. Successfully increased bar sales by 40% through effective marketing strategies and analysis. Implemented cost-control and inventory control measures Conducted staff training programs to improve service quality and customer satisfaction Maintained on state and local health and safety standards. Expanded operationally capacity to be able to host private functions and catered events.Jewish Healthcare CenterNutritional management administrator. (January 2013-August 2016) Collaborate with registered dietitians to assess patients' nutritional needs and develop appropriate dietary plans. Conduct nutritional screenings and assessments for patients with diverse medical conditions. Monitor and document patients' dietary intake and adherence to prescribed nutrition plans.Education:High school: Doherty MemorialCollege: 3 years at Becker College, Liberal artsReferences available upon request.

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