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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEEXECUTIVE OPERATIONS & SUPPLY CHAINExecutive operations strategist, leading regional and global organizations through implementation of unique and innovative approaches to maximize revenue opportunities. Game changer: operationally launched three major modes of transportation for Amazon (trucking, rail, and air), permanently disrupting the transportation landscape across multiple industries. Career foundation with UPS, recreated strategic pricing and revenue management systems to achieve residential profitability for 1st time in the companys history. Known for innovating interwoven programs throughout transportation and logistics that leverage current global and domestic supply chain processes. Consistently and repeatedly assigned to launch and/or save multi-million-dollar contracts by interfacing with stakeholders and identifying and exceeding expectations. Operations Leadership Operational Performance P&L Oversight Supplier Selection & Negotiations Commodity Strategy Sourcing & Logistics Supplier Relationship Management DOT Regulations Metrics Creation & Reporting Process Optimization Cost Minimization Fleet Operations Building Layouts Process Improvement Management Training PROFESSIONAL EXPERIENCETruehaul, LLC, San Antonio, TX September 2023 - present Chief Sales and Growth Officer, 60 hours/weekHired by CEO for this remote position to evaluate current service offerings and value proposition of this 3PL with an eye towards expanding beyond its limited customer base within the furniture industry. Developed roadmap to identify core competencies, service gaps, executive skill sets and target verticals. Built a go to market plan which required new marketing materials and overhauls of sales and onboarding process, lead generation, website, and CRM. Aligned pricing, proposals, and final contract to provide quick, online access and turnaround. Implemented New Years plan to ramp up sales of transportation services from zero to $320k in six months by hiring and training four sales associates while targeting enterprise sales to bring in $3M the same period. LIECHTY AUTOMOTIVE GROUP, Grand Rapids, MI January 2023 September 2023 General Manager KIA of Grand Rapids, 60 hours/week February 2023 September 2023 Promoted to oversee daily operations and ensure profitability by closely aligning managers with objectives by department. Set goals for sales, service and parts which exceeded dealership records within the first month of stewardship to include selling out all but three vehicles in new car inventory first month. Continued parts and service success by increasing revenues 30% month over month by launching an internet parts store and access to over 200 local body shops. Instilled a sense of ownership with staff for their positions with a passion for customer service and retention. Transparently managed operations while simultaneously enforcing administrative and regulatory guidelines that slashed outstanding contracts or cash in transit from nearly $900k to $100k per week. Coached and guided managers to create a positive sales culture with 4 of 6 new hires reaching 20 sales/month within 45 days. Director of Parts and Service KIA of Grand Rapids, 50 hours/week January 2023 February 2023 Hired by this dealership group headquartered in the Southeast to take on the challenge of managing fixed operations remotely as a standalone site. Quickly gained understanding of the prior culture and practices resulting in customer dissatisfaction and dropping revenues. Hired additional, qualified technicians and service advisors while ensuring customer and warranty work was evenly distributed based on skill sets and maximizing throughput. First month parts and service revenues increased 45%. WISENBAKER BUILDER SERVICES, Hillsboro, TXHead of Special Projects, 60 hours/week April 2021 December 2021 Appointed to this global direct source supplier to the residential construction market to drive operational growth from $300M to$1B over the next 10 years. Stepped into critical role accelerating transition to custom ERP system, previously 14 months behind schedule. Partnered with site leadership to shift priorities: improve production processes, mitigate staffing shortages, implement proactive maintenance, and resolve scheduling issues. Reduced incomplete shipments from over 12% to less than 5% as a result.Slashed missing parts per day 270% by standardizing 5S locations, real time documentation, and rigorous accountability.Increased workforce by 40%, recruiting and cross-training new team to meet projected expediting and shipping demands.Hired new shipping manager and replaced 50% of drivers after reviewing Driver Management System performance data and existing GPS capability to discover multiple late or missed loads, as well as misrepresentation of time. AMAZON.COMGateway Operations Manager, March ARB, Moreno Valley CA, 60 hours/week October 2018 April 2021 Advanced into this high visibility leadership role to initiate 6-month rapid-fire expansion launching Amazons first self-operated gateway co-located at a joint military-civilian airbase. Engaged stakeholders to drive strategy, agency coordination, and expansion plans. Oversaw third party vendor to evaluate and document operational processes and potentially transition existing staff. Certified and initiated train the trainer to onboard all new associates, including safety and training departments, on GSE, SIDA requirements, USAF regulations and emergency response. Coordinated clearances, badging, and training with site authorities to include city, county, FAA, DOD, and DHS for initial 250+ associates and managers locally while sponsoring leadership teams for new sites in Baltimore, Dallas, Chicago, and San Bernardino. This included the 40-hour carrier course on package handling for cargo aircraft.Executed as planned on day one, with all safety and operational training completed in the first 4 hours. Newly trained staff spent the remainder of the shift focused on aircraft offload, sorting, and reload to complete their day with zero incidents.Oversaw rapid expansion to 3 flights within 2 weeks of launch to 5 flights by peak, with up to 25,000 packages per plane each way. Adjusted to network changes every 3 months as volume increased, aircraft were added, and flights changed.Improved shift performance 41% from launch, achieving 9 months of operations with zero controllable delays on aircraft departures. Project Manager, Atlanta GA, 60 hours/week February 2017 October 2018 Selected to lead internal line haul expansion from 10,000 to 40,000 loads per week while scaling from 21% to 40% of overall trucking volume, including rail and brokerage services. Presided over fleet operation with focus on continually optimizing equipment distribution.Introduced real time web-based knowledge management to support Relay Operations Center (ROC) training. o Led distance training initiatives for 34 associates and managers launching ROC - India. o Deployed 2 managers to India for 1 week, then personally visited the site for 2 weeks to verify launch readiness.Co-directed Agile project to automate next-generation freight management. Pioneered system of workflows to detect real time middle-mile transportation defects. Oversaw and approved project sprints and features across 14 operational functions. At scale Disruption Management preemptively resolved more than 85% of 31,000 disruptions/week without intervention.Saved $3.7M within 6 months of piloting Amazon Rail and converting 1.8 million road miles from drivers and tractors to rail. Operations Manager, Atlanta GA, 60 hours/week September 2016 January 2017 Took over internal transportation operations, with emphasis on nationwide growth of middle mile line haul network. Played key role in scaling volume from 11% to 21% through converting third party trailers to Amazon, in support of reaching 10,000 loads per week.Oversaw onboarding and training functions for 200 carriers, 1200 drivers, and 65 call center associates.Led Agile project that raised trailer utilization 22%. Created application integrating GPS data with demand-based scheduling system to locate trailers, balance equipment needs, and relieve shortages.Captured $2.7M cost reduction by developing shuttle and backhaul network maximizing utilization and minimizing empty miles. Transportation Operations Manager, Atlanta GA, 60 hours/week June 2015 September 2016 Entered organization to expand Amazons Last Mile delivery network in Atlanta. Processed 120,000 packages daily, dispatching 120 vans to ~600 USPS locations across GA, AL, and FL. Contained line haul costs 12-14% below budget while driving 26% YOY growth. GOVERNMENT CONTRACTING EXPERIENCEENGILITY CORPORATION, AfghanistanSenior Logistics Mentor, Special Operations, 84 hours/week January 2014 May 2015 Served as logistics mentor to Afghan Special Forces. Introduced best practices in logistics and trained leaders on planning, coordination, prioritization, and accountability for task execution. Shifted ownership of initiative from American to Afghan forces, empowering soldiers through education and training on receiving, storing, issuing, and transporting supplies. GRYPHON AIRLINES, Iraq, Afghanistan, UAE, Kuwait, Georgia, Uganda Director of Operations & Business Development, 84 hours/week October 2010 December 2013 Hand-selected by VP at Gryphon Airlines to salvage $50M/year aviation contract for Afghanistan South at risk of cancellation by prime LOGCAP contractor for performance. After investigation, removed Station Manager, addressed issues, implemented process changes, and installed new Station Manager. Flew 10k+ passengers monthly on 206 flights from 4 international gateways. Established 7 internal gateways for cargo and contractor movement. Business development success as turnaround resulted in $60M/year aviation contract for Afghanistan North the following year. Negotiated and implemented rotary contract in Iraq for DOS medical support at 13 sites and service to oil platforms in Persian Gulf. Offered direct flights between Baghdad and Erbil for USG and contractor personnel.CONSULTANT, Kandahar, AfghanistanPrincipal Consultant for Afghan Contracting & Business Development, 84 hours/week April 2010 October 2010 Advised Afghan-based companies on procurement, operations, and logistics. Closed cultural gap between Afghan companies, the US government, and the military. Successfully negotiated $18M military logistics contract and directed $3M contract to build hardened command structures at Kandahar Airfield.,DYNCORP INTL, LOGCAP IV, Kandahar, AfghanistanDirector of Logistics, 84 hours/week July 2009 April 2010 Devised strategies to support surging US forces while scaling operations to 60+ bases with 4,500 personnel. Developed logistics network for $1.2B LOGCAP IV project in Afghanistan. Controlled P&L for transport, warehouse, fuels, dining facilities and well drilling. Procured 1,200+ pieces of MHE and formed 3 regional logistics hubs for on-site support. LINC GOVERNMENT SERVICES, Baghdad, IraqLogistics Specialist, 84 hours/week February 2009 July 2009 Provided expert guidance to the general in command of logistics for all coalition forces. Recognized as subject matter expert for Commercial Distribution Directorate and acted as liaison to Iraqi government, coalition military and contractors to address performance issues and route security. Crafted proposals for ~$40B in improvements to road, rail, air, and port infrastructures. EGGS OVERNIGHT, Atlanta, GADirector of Logistics, 60 hours/week May 2008 November 2008 Formalized logistics and supply chain operations for this startup specializing in environmentally responsible packaging solutions for the high cost, high end 4-Ps: prone-to-damage, perilous, perishable, or precious. Brought on new accounts and prepositioned shipment-ready containers used for immediate service parts, next flight out, reverse logistics or closed-end supply chains. KBR GOVERNMENT AND INFRASTRUCTURE, Crystal City, VA Corporate Sales Manager-Process, Integration, Strategy, 50 hours/week January 2008 May 2008 Overhauled sales processes for 6 divisions under global G&I umbrella. Conducted project reviews for RFPs exceeding $20M based on strategy, liability, risk mitigation, and overall organizational fit. Monitored progression and approvals while working with divisional sales teams to eliminate bottlenecks and secure approval before submission deadlines. KBR LOGCAP III, Middle East / Southeast Asia,Theater Director of Logistics, Baghdad Iraq, 84 hours/week January-December 2007 Led PMO staff of 130 and 7,000+ logistics employees across 9 nations in the Middle East. Oversaw workload for program managers handling transport, warehouse, fuel, ice, and water production, traffic, and customs for $5.4B LOGCAP III program. Reduced out of service vehicles 60+ days by 50% within 6 months of adopting weekly maintenance reviews. Maintained 94% overall readiness rate on 16,800 vehicles and 95% on 6,995 generators in war zone. Steered logistics during Iraq Surge for 160+ projects exceeding$297M.Deputy Project Manager, Theater Transportation, Iraq, 84 hours/week November 2005 - December 2006 Helmed local transportation support for 6 bases in Iraq and Kuwait. Shipped 175,000+ loads with zero service failures or missed missions and delivered 1M+ gallons of fuel daily throughout Iraq. Directed 450+ drivers and convoy support fleet of 1,200 tractors, tankers, and flatbeds. Modified 450+ tractors with Level I armor on $64M Up Armor project. Inherited Operation Clean Sweep initiative, eliminating 1,200+ storage containers from Iraq in 6 weeks; cut demurrage monthly charges to USG from $630K to zero. UNION PACIFIC, INSIGHT NETWORK LOGISTICS, Atlanta, GA Region Operations Manager, Southeast, 50 hours/week February 2002 November 2005 Optimized Chrysler vehicle delivery network. Delivered 400,000 vehicles annually in collaboration with 15 rail sites, 6 ports, 9 auto carriers and all major North American railroads. Saved $50M+ by reducing transit time an average of 4 days per vehicle over 2 years.BIRDDOG SOLUTIONS, Atlanta, GARegional Sales Manager, 40 hours/week November 2000 April 2001 Demonstrated initiative to create a new division offering rate negotiation and analysis of transportation spending for small parcel shippers. Taught principles of Miller-Heiman sales. Hired 4 sales reps targeted at CXO level with initial revenue goals of $1M each. EARLY CAREERUPS Industrial Engineer, Operations Manager and Operations Improvement Manager. As Corporate Marketing Analyst, revamped pricing, contract, and revenue management systems; increased residential revenue per piece from $5.57 in 1998 to $6.08 in 2000 for its first profitable year ever.EDUCATION & CERTIFICATIONSUNIVERSITY OF REDLANDS; Redlands, California MA, Management (TQM) CALIFORNIA POLYTECHNIC UNIVERSITY; Pomona, California BS, Industrial Engineering U.S. MILITARY ACADEMY; West Point, New York Engineering, Russian, Soviet Area Studies VILLANOVA UNIVERSITY: Villanova, Pennsylvania Lean Six Sigma Black Belt AMERICAN SAFETY COUNCIL USACE 40 Hour EM 385-1-1 Hazard Recognition MILLER HEIMAN Group Sales PerformanceMILLER HEIMAN Strategic SellingGEORGIA STATE UNIVERSITY Project ManagementGEORGIA STATE UNIVERSITY Small Group FacilitatorUNIVERSITY OF CALIFORNIA, RIVERSIDE Industrial Logistics |
