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EMPLOYMENT HISTORYResolution SpecialistWalmart Associates, Bentonville Ak  Jul Street Address  - Apr 2024Handle with creating tickets for issues within the store and work per protocol. Also helped with Spark drivers with the app when an order was stuck on the app I would help remove it or fix their pay for an order ! Led team to increase sales through strategic marketing initiatives.. Analyzed store issues, creating effective solutions and directly assisting Spark drivers, contributing to a Street Address % sales increase.Provided critical support for in-store issues and Spark driver app, playing a key role in a team effort to lift sales by 5%.Managed detailed ticketing for store issues, aiding in sales growth through meticulous problem-solving. Drove a Street Address % sales increase by resolving store and app issues, ensuring smooth operations. Shift ManagerBurger King, Sebring Florida  Aug 2018 - Dec 2020 Helped during rushesManaged financial operations, including safe counting and deposit handling Maintained labor efficiency within set parametersConducted comprehensive inventory countsEfficiently led team to manage rushes, ensuring smooth financial operations and labor management. Assistant managerSonic, Sebring Florida  Sep 2017 - Aug 2018Contributed to a positive work environment, enhancing team morale and productivity Ensured compliance with company policies and procedures Played a key role in maintaining a safe and efficient workplace As Assistant Manager at Sonic, ensured accurate inventory counts and safe balances, leading to improved financial accuracy.Streamlined customer service processes at Sonic, significantly reducing wait times and enhancing customer satisfaction.4714 3rd St, Sebring Florida, USA, 33870  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE Brooke HillierCustomer ServiceWhite, 26 years old, Driving license H460-072-97-685-0 With over 6 years of experience in customer service, I have excelled in roles ranging from server to shift manager at Burger King, and most recently as a Resolution Specialist at Walmart Associates. Known for meticulous problem-solving and inventory management, significantly contributed to sales growth and operational efficiency. I inherit strong communication skills and dedication to customer satisfaction are poised to bring value to future customer service opportunities.SKILLSInventory management Team leadershipProblem-solving EfficiencyConflict Resolution CommunicationCustomer Support Critical ThinkingTeam Management Sales GrowthStrategic Planning Customer SatisfactionEDUCATIONDiplomaSebring High School, Sebring Florida  Aug 2012 - May 2016 LANGUAGESEnglishNative