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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEPassenger Service AgentDecember 2023 PresentSwiss Port - Emirates AirlinesSeattleTacoma International Airport, WashingtonSupervisor: Mohammed Omair, (310) 721-4849Duties:Provide excellent customer service at Customer Service Window to check-in passengers, baggage, and distribute boarding passes for the flights. Respond to passengers inquiries and provide flight policy and service information.Assist customers with special needs and serve as a support source throughout challenging situations.Verify and confirm passengers U.S. Citizenship and Immigration Services (USCIS) issued Travel Documents, Lawful Permanent Resident (LPR) cards, I-551 stamps, U.S. Department of State (DOS) issued U.S. Passports, Foreign Passport, and Visa validity to meet travel requirements.Assist U.S. Customs Border Patrol Officer (CBPO) for inadmissible or deportee passengers.Verify and confirm passengers check-in and carry-on baggages items meet federal guidelines. Report to Transportation Security Administration (TSA) about all prohibited items and security concerns.Process various forms of payment and applied travel vouchers to help customers obtain tickets.Work with coworkers as a team to offer every passenger top-notch service and support.Communicate daily, orally, by phone and in writing, with coworkers, management, and passengers. Answer general and flight-specific questions.Produce highly sensitive and secure documents. Create and edit office documents, databases and spreadsheets.Perform analysis on file, reports, and information systems and databases to update flights information and passengers data.Store ManagerMay 2019 December 2022Full time, $60,000Wireless AdvocatesShoreline, WashingtonSupervisor: Abiel Valdez, (206) 446-2032Duties:Oversaw the daily operations and schedules of over 4 employees to minimize overtime costs.Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.Increased customer satisfaction by resolving equipment, network and troubleshooting issues for existing and new customers.Communicated daily, orally, by phone and in writing, with coworkers, management, and customers. Answer products and sales specific questions. Candidate's Name
16720 6th Ave W Apt E-104, Lynnwood, WA 98037PHONE NUMBER AVAILABLEEMAIL AVAILABLECreated and edited sales reports, databases and spreadsheets.Coordinated and delegated team tasks. Train team members in successful strategies to meet operational goals.Produced highly sensitive and secure documents.Pre-screened and reviewed various applications, certificates and work eligibility documents for all newly hired personnel. Ensured validity of documentation submitted. Processed applications and documentation using available electronic systems to verify numerous established data points.Enforced company rules, policies, and procedures with company staff. SupervisorAugust 2016 May 2019Full time, $55,000T-MobileSeattle, WashingtonSupervisor: Jafar Imam, (206) 434-7375Duties:Oversaw the daily operations and schedules of over 14 employees to minimize overtime costs.Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.Increased customer satisfaction by resolving equipment, network and troubleshooting issues for existing and new customers.Communicated daily, orally, by phone and in writing, with coworkers, management, and customers. Answer products and sales specific questions.Created and edited sales reports, databases and spreadsheets.Coordinated and delegated team tasks. Train team members in successful strategies to meet operational goals.Produced highly sensitive and secure documents.Pre-screened and reviewed various applications, certificates and work eligibility documents for all newly hired personnel. Ensured validity of documentation submitted. Processed applications and documentation using available electronic systems to verify numerous established data points.Enforced company rules, policies, and procedures with company staff. Store ManagerFebruary 2008 July 2016Full time, $50,000CellarisAlderwood mall, Lynnwood, WashingtonSupervisor: Sheikh M Tawheed, (425) 953-0494Duties:Oversaw the daily operations and schedules of over 7 employees to minimize overtime costs.Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.Increased customer satisfaction by resolving equipment, network and troubleshooting issues for existing and new customers.Candidate's Name
16720 6th Ave W Apt E-104, Lynnwood, WA 98037PHONE NUMBER AVAILABLEEMAIL AVAILABLECommunicated daily, orally, by phone and in writing, with coworkers, management, and customers. Answer products and sales specific questions.Created and edited sales reports, databases and spreadsheets.Coordinated and delegated team tasks. Train team members in successful strategies to meet operational goals.Produced highly sensitive and secure documents.Pre-screened and reviewed various applications, certificates and work eligibility documents for all newly hired personnel. Ensured validity of documentation submitted. Processed applications and documentation using available electronic systems to verify numerous established data points.Enforced company rules, policies, and procedures with company staff.Received Cellaris Best Manager Award - year of 2015. EDUCATIONMariner High School, 2008Everett, WashingtonEdmonds Community College, 2009 - 2012Lynnwood, WashingtonCompleted 40 credits towards an Associates in General Studies LANGUAGESMulti-lingual Bangla, Urdu, and Hindi.REFERENCESSheikh M Tawheed,Assistant Manager, AT&T,PHONE NUMBER AVAILABLEAbiel Valdez,Sales Associate, T-Mobile,PHONE NUMBER AVAILABLEJafar Imam,Owner, NW Auto Brokers,PHONE NUMBER AVAILABLE/pre> |
