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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , Windermere, FloridaPHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLEEMAIL AVAILABLEbrLINKEDIN LINK AVAILABLESUMMARY OF PROFESSIONAL PROFILESystem Analyst, graduate of Pontificia Universidad Catholica of Rio de Janeiro, specialist in IT(Information Technology) Quality Assurance ManagementExperience developed in the IT area and aligned with Business Strategy areas to achieve the results expected for each projectMore than 20 years of experience in IT Quality Assurance areaSolid motivation for the leadership of multidisciplinary groups, focusing on solving internal and external issues involving solution, teams, areas, and customersA strong leader who embraces companys and ethical values, and who inspires confidence, trust, and optimism with a proven track record for driven the teams to achieve the common goals and results. Promotes and practices a culture that attract, grow, and retain top talent supporting the company to keep strong in the market and developing new skillsAbility to travel extensively and on short notice around the world with fluency in Portuguese, English and SpanishQUALIFICATION AND SKILLSStrong experience in QA and Release Management process, Customer Service activities, Resource Management, Call Center Operation, Functional, System, E2E, User Acceptance Testing (UAT) and Regression testing coverage, CRM/Billing/Integration/Charging/Mediation systems, ITIL process, FullStack solutions and WaterfallAgile methodologiesProfound knowledge of the development of Testing, Release and Delivery strategic planningExcellent communication, coordination, organizational, attention to details, teamwork and speak up environmentExceptional relationship building skills with customers/stakeholdersSuperior multi-tasking skills, and work well under deadlines and pressurePossess excellent analytical and critical thinking skillsProfit-oriented: proven leadership and coaching abilities combined with strong commitment to bottom line results and problem solvingPROFESSIONAL EXPERIENCEQuality Assurance Manager at Ericsson (06/2016 Present) Windermere, FL (remote)BSS (Business Support System) and OSS (Operational Support Systems) Full Stack and Transformation CORE projectsWaterfall and Agile methodologiesResponsible for the overall Testing governance & strategy, part of the leadership team of the Full Stack ProgramManaged end-to-end complex Quality Assurance work stream of a large BSS/OSS project implementation for a key telco customer, by defining & preparing the Test Strategy, Test Planning & Test Effort as well negotiating Acceptance Criteria with the customerProven experience leading outsourced teams & offshore service delivery located in Europe, Asia and Latin AmericaWorked closely with Project Managers, Stream Leaders. business stakeholders and development teams aiming to analyze, prioritize, and resolve issues found during scope/build/testing/UAT/Production phases. Also be aligned about the scope/upcoming ReleasesPlanned and controlled work streams ramp up, budget, timeline, scope of work, risks & customer acceptance criteria of the delivered solutions.Test scenarios development and execution for System, E2E and UAT phasesSupervised the User Acceptance Testing (UAT) executed by the business partners and guided the Business Test Leaders and Testers in prioritizing test tasks.Manage User Acceptance Testing (UAT) phase planning and execution, also impacted stakeholdersSchedule User Acceptance Testing (UAT) sessions with the impacted stakeholdersElaborated daily & ad-hoc delivery/testing completeness reports, as well, detailed communication with main stakeholdersTesting Automation frameworks management (Selenium, Jenkins, Gitlab)Release and Defect ManagementDiscuss release scope and/or roadblocks in change advisory board meetingsDefine, measure and manage SLAs and KPIsCustomer Engagement / ManagementReadiness reviewEscalation point of contact for any topic related to TestingRisk, Contingency and Issues ManagementContinuous Call Center and QA process improvementsAnalyze and troubleshoot delivery issues in a prompt fashionJIRA, ALM and Confluence toolsBuild positive and productive working relationships with customers for business growthTeam builder/playerEnsure that team keeps elevated level of competence and operational excellenceEvaluate the performance of team members and find training needs and support individuals' developmentSystems Specialist / Systems Analyst at Oi (12/2003 04/2016) Brazil, Rio de JaneiroBSS (Business Support System) and OSS (Operational Support Systems)Team and project leaderPos-Production support leaderTraining strategy planBusiness Simulation strategy and execution planDesign, execution and management of systems, integrated, regression, performance and UAT test cases for Prepaid (PMS), Billing (Arbor), CRM (Customer Relationship Management) (Siebel) and EAI (Vitria) systemsJIRA, RationalTest documentationDefect trackingTest Automation design/execution (HP Test Director and WinRunner)SLAs (Service level agreements) definitionManagement implementation and improvement of test process Systems Analyst / Trainee at Accenture (11/2000 11/2003) Brazil, Rio de JaneiroBSS (Business Support System) and OSS (Operational Support Systems) projectsDesign, execution and management of Systems, Integrated, Regression, Performance and UAT test cases for Prepaid (PMS), Billing (Arbor), CRM (Siebel) and EAI (Vitria) systemsSLAs (Service level agreements) definitionTest documentationDefect trackingTest Automation design/execution (HP Test Director and WinRunner)Systems and Processes documentationTraining support and documentationTrainee at BRQ Digital Solutions (01/1999 10/2000) Brazil, Rio de JaneiroDevelopment web applicationsVisual Basic, Java, Javascript, HTML and NETDATA programming languages ACADEMIC BACKGROUND & CERTIFICATIONSBachelor of Information Technology Pontifical Catholic University of Rio de Janeiro Brazil(2001)ITIL V3 FOUNDATION APM Group (Certificate Number:02296743-01-5Q8R, Registration Number: ITIL/US028577) (2011)TRAININGSEricssonCloud Native - Experienced Assessment (2024)CPM (Customer Project Management) Core Curriculum (2024)Project Management for all (2024)Cloud Native Level 2 Deliver/Leader Track - Fundamentals (2024)Cloud Native Level 1 - Introductory (2023)Containerization Concepts (2023)Cloud Native Ecosystem Architectural Components (2023)Cloud Native Concepts (2023)Leadership Core Curriculum (2022)Digital Service Automation Introductory (2022)Occupational Health & Safety (OHS) Incident Handling (2021)Privacy 3.0 (2021)Anti-Corruption Training (2021)Be Security Aware (2021)Rosetta DevOps Platform (2020)End-to-end (E2e) Software (SW) Pipeline Overview (2020)Leading in a Virtual Team (2020)Lean and Agile Foundation Course - Drive Continuous Learning (2020)5G Deployment acceptance (2020)What is 5G RAN? (2020)Introduction to Breakout Sessions: OSS/BSS (2020)Data Privacy 2.0 (2020)Automation Beginner and Intermediate (2020)Unconscious Bias (2020)Occupational Health and Safety Induction (2019)ISD - DevOps/Agile/ESAM OverView (Level 1) (2019)Leadership Core Curriculum (2019)DevOps Fundamentals: Tools, Technologies, and Infrastructures (2019)Anti-Corruption 3.0 (2018)CBiO 18 Overview and PreSales Scoping Training (2018)Customer Orientation & Conflict Management (2017)Revenue Manager 17 Introduction and Solutioning (2017)An Introduction to Trade Compliance (2016)OracleOracle Service Cloud (RightNow) Analytics (2015)Oracle Service Cloud (RightNow) Administration (2015)Introduce to Oracle9i SQL (2003)OiProject Management (2013)Project Presentation Techniques (2013)Risk Management (2013)Monitoring and Control (2013)Stakeholder Management (2013)Communication, Conflicts and Negotiation Management (2013)Scope and Time Project Management (2013)Project Management Practices (2012)Project Management Fundamentals (2008)Function Points Analysis (2008)Test Management (2007)Team Multifunction High Performance Management (2007)Implementation of CRM and Call Center (2002)IBMMastering Rational Requirements Management with Use Cases (2005)Essentials of Rational Requirements (2005) |
