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Title Case Manager Health Care
Target Location US-FL-Port Saint Lucie
Email Available with paid plan
Phone Available with paid plan
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1BETTYE JEAN CHAPMAN-BUCHANAN, MAOMStreet Address  SW VARDON STREETPORT SAINT LUCIE, FLORIDA Street Address -2443PHONE NUMBER AVAILABLE  CELLEMAIL AVAILABLE  EMAILCAREER SUMMARYSeeking a position aligned with my interests and expertise in scientific, research, education, or community-based care. STRENGTHSExpertise in planning and coordinating program activities.Skilled in developing, implementing, and marketing projects.Proficient in grant planning, budget management, and program reporting. ABILITIESPossess Masters level training in organizational strategy.Experienced in environmental analysis, tactical choice, and control.Capable of informing and guiding clients on available resources. EDUCATIONMaster of Arts in Christian Studies with an Emphasis in Christian Leadership, Grand Canyon University Master of Arts in Health Care Administration, University of Arizona - Ashford University Master of Arts in Organizational Management, University of Phoenix Human Development (PC674), Loyola University Maryland Bachelor of Science in Liberal Arts (Psychology/Social Science Major), University of Maryland - Coppin State University AWARDS/HONORS/CERTIFICATION/MEMBERSHIPSSt. Lucie County Juvenile Justice Council MemberCircuit 19 Civil Citation Committee MemberCircuit 19 Advisory Board GuestCertified Child Welfare Case Manager (Florida Certification Board)Certified Child Protection Case Manager (Florida Department of Children & Families)National Society of Collegiate Scholars MemberPi Gamma Mu MemberChancellors List and Deans List HonorsCOMPUTER SKILLSProficient in Windows, MS Word, MS Excel, MS Power Point, Word Perfect. OTHER SKILLSFlorida NotaryICD CodingMedical TerminologyKnowledge of DRGsKnowledge of Current Joint Commission RequirementsCPR Certification.2EXPERIENCE07/05/2023  03/31/2024Indian River State College  3209 Virginia Avenue, Fort Pierce, FL 34981-5596  PHONE NUMBER AVAILABLE Program Director (07/05/2023  08/31/2023) - Community Development Block Grant  Disaster Recovery (CDBG-DR) Workforce Recovery Training Program (WRTP) - Plan, develop, and implement a comprehensive program for participants in the WRTP. Provides direction, consultation and supervision to program employees, staff, contractors, and partners at all service locations and implements standards with same on interpretation of federal, state, and local policies and procedures. Supervises and conducts personnel administration duties for staff, including hiring and firing, evaluating, assigning special duties, monitoring attendance and travel reports, and granting leave. Reason for leaving  The grant ended.Parent Advocate  Project STAGE (Students Transitioning to Academics and Gainful employment) - (10/02/2023- 03/31/2024) I encourage parent involvement and participation in center-based programs and activities; Communication with parents for the purpose of providing information to ensure student learning improvement; Produced three newsletters per year; Help in facilitating meetings with parents as needed; participate in the initial intake/contracts with referred families. Reason for leaving  The position was phased out. 09/06/2022  07/31/2023Wellpath  Treasure Coast Forensic Treatment Center - 96 SW Allapattah Road, Indiantown, FL PHONE NUMBER AVAILABLERecovery Specialist - Develops, organizes, and facilitates group activities on an assigned unit. Works with the treatment team to fulfill the interdisciplinary treatment plan within the standards of the facility. Also, responsible for providing daily groups activities to help residents who are struggling with mental and emotional problems as well as relationship issues such as trust and self-esteem. Teaching residents the judicial system so that they will be deemed capable of proceeding with their court case. Also, teaching residents that are considered not guilty by reason of insanity how to reintegrate into society in order to become assets to their community. Reason for leaving - I wanted to explore other opportunities. 10/24/2018  Present (On Call)Bailes Consulting Services  5150 N Tamiami Trail, Sarasota, FL 34234 - PHONE NUMBER AVAILABLE Employment Specialist & Supported Living Coach - Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, or the stress of daily life. Coordinate activities for residents of care and treatment facilities. Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement. Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations, in order to assess clients' abilities, needs, and eligibility for services. Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.05/20/2019  07/08/2022Teleperformance  10400 US Highway 1, Port Saint Lucie, FL 34952 - 772-398-2000 Resident Insurance Licensee Agent/Producer (0240-Health) License Number W-684704  9/30/2020 / National Producer Number: 19658954 - Agent - Handle and carefully respond to all inbound and outbound inquiries; Provide excellent service through active listening; Work with confidential information and treat it sensitively; Aim to resolve issues initially by being proactive, patient, empathetic, and understanding while providing appropriate information. Licensed with Aetna, Anthem, Humana, WellCare and United Health Care in 43 states. Licensed Health Insurance Agent/Producer W-684704. Licensed USAA auto, property and billing specialist. Reason for leaving: Over time, the duties associated with the role shifted dramatically, making it a poor fit for my career. 02/21/2017  7/31/2018The 19th Judicial Circuit Court of Florida - 250 NW Country Club Drive - Port Saint Lucie, FL 34986  772-462-1546 Juvenile Diversion Director/Teen Court Supervisor - Served as the on-site administrator for all Teen Court locations  St. Lucie County, Indian River County and Okeechobee County; Coordinated, prioritized and developed methods to achieve established program goals and objectives; Developed program budget and manages expenses within the limitations established by the budget; Utilized an established database to maintain accurate and complete data for services provided to the community and provides the program director with monthly reports or at other intervals as required by the Court Administrator; Analyzed program data to determine trends and to recommend improvement of the program; Initiates memorandums, notices, directives and other necessary communication among staff and related juvenile, school, and 3other court related agencies; Established and maintained effective and positive communications with staff, judges, administrative superiors, external departments and entities, and the public; Developed and maintained standard operating procedures concerning program functions; Developed and assigned staff to effectively meet the needs of the program; Developed and implemented a plan to encourage both adult and teenage volunteers for the program; Attended county and/or community meetings, as needed. Performed related duties as directed. Supervised a staff of 4 case managers. Reason for leaving: The department was phased out due to budget cuts. 12/19/2016  02/21/2017The 19th Judicial Circuit Court of Florida - 250 NW Country Club Drive - Port Saint Lucie, FL 34986  PHONE NUMBER AVAILABLE Examining Committee Member for Guardianship Proceedings  Covering St. Lucie, Martin, Okeechobee and Indian River counties, as a layperson with expertise in gerontology to determine a person's incapacity required by Florida Statutes in guardianship proceedings. Reason for leaving: Permanent employment was offered and accepted. 09/10/2015  11/1/2016Suncoast Mental Health Center - 2814 S US Highway 1, Suite D9, Fort Pierce, FL 34982 - PHONE NUMBER AVAILABLE Administrative Director of Clinical Services/Program Services - Implemented Standard Operating Procedures throughout the organization. Focus on the development and maintenance of accurate and complete records, and files, to ensure compliance with all regulatory guidelines and standards, along with quality assurance inspections/audits. Reason for leaving: The position was phased out.06/10/2014  07/06/2015City Council  City of Port Saint Lucie, Florida - 121 S.W. Port St. Lucie Boulevard, Third Floor, Port St. Lucie, FL 34984772-708-8052 - Assistant to Mayor JoAnn Faiella  City Council Office Manager  Diversified work performed in accordance with prescribed procedures. Conduct cost and price analyses. Processing invoices and reports via the MUNIS and Works Systems. Entrusted with two Visa charge cards with $5,000 daily limits. Facilitate all acquisitions for City Council. Served at the pleasure of the City of Port Saint Lucie, Florida. Reason for leaving: The Mayor was not re- elected.08/26/2013  Present (On Call)Florida Realty Referral Network - 4455 Military Trail, Suite 100 - Jupiter, FL 33458  561-656-2928 Licensed Florida Real Estate Referring Associate  License Number SL3279864 (Formerly with Keller Williams of the Treasure Coast as a sales associate)Referring Associate  As a real estate referral agent I refer clients to other real estate agent, who will then manage the client's real estate transaction. Because I am a referring agent, I must be part of a brokerage in order to act as a referral agent and receive commissions for referrals to Keller Williams Agents. 07/17/2006  09/29/200807/13/2009 - 11/12/2012Family Preservation Services of Florida  121 N Second St. - Fort Pierce, FL 34950 - 772-359-7063 Dependency Case Manager  Conduct safety assessments. Assess client needs and develop service plans. Coordinate the delivery of services, plan referrals and linkages to clients and families. Monitor service plan progress and evaluate reports from multiple service providers. Develop and maintain case and program documentation according to contract. Prepare case and status reports, make recommendations, and testify at court or other prescribed body regarding reunification, termination of parental rights or other permanency plans. Reason for leaving: A motor vehicle accident prevented my return to work - FMLA expired.

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