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Click here or scroll down to respond to this candidate Candidate's Name
Thompsons Station, TN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Extensive Experience with Encompass Mortgage Loan Processor with extensive knowledge regarding mortgage loan
product guidelines and documentation required. Understanding of Conventional loan products as well as FHA, VA and
USDA. Highly motivated to achieve client satisfaction. Also have prior experience as a retail manager. Customer service
oriented Attention to detail Complete tasks in a timely manner Experience with Vision, Mortgage Flex, Contour, Unifi ,
Calyx & Encompass mortgage systems Knowledge of Conventional, Govt, Jumbo and Construction Loan Programs
Ability to analyze information Computer literate
SKILLS
Financial document review Information Verification Adaptability
Customer service Multitasking abilities Responsible
MS Office Computer proficiency Time Management
Attention to Detail Management Experience
EXPERIENCE
NOVEMBER 2022-CURRENT
Member Services Specialist
Sam's Club | Franklin, TN
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering
functions
Helped customers complete purchases, locate items, and join reward programs
Addressed customer needs and made product recommendations to increase sales
Restocked and organized merchandise in front lanes
Welcomed customers and helped determine their needs
Worked flexible schedule and extra shifts to meet business needs
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Answered questions about store policies and addressed customer concerns
Greeted customers entering store and responded promptly to customer needs
Upsold additional products and services to customers, increasing revenue
Built relationships with customers to encourage repeat business
Assisted customers with returns, refunds and resolving transaction issues
Processed refunds and exchanges in accordance with company policy
Worked with floor team and managers to meet wide range of customer needs
Helped customers navigate applications and in- store technology to deliver best-in-class experiences
Monitored self-checkout systems and provided help in resolving complex problems.
JANUARY 2022-OCTOBER 2022
Senior Loan Processor
Churchill Mortgage Corporation | Brentwood, TN
Evaluated approvals against established bank and government lending standards
Reviewed financial statements and contacted institutions and customers to clarify details
Handled any conditions sent from underwriting departments
Set up and completed loan submission packages
Maintained compliance with privacy and security requirements, as well as federal statutes covering government and
conventional loans
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
Prepared documents for underwriting by verifying client income, credit reports and other information
Provided quick turnaround times to maintain fast- past schedule.
OCTOBER 2019-JUNE 2021
Senior Loan Processor
Prefered Rate Mortgage/ Peoples Home Equity | Mt.Juliet, TN
Set up and completed loan submission packages
Reviewed financial statements and contacted institutions and customers to clarify details
Upheld complete confidentiality of all submitted information according to release guidelines
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Coordinated closing process with attorneys, title companies and government clerks
Prepared documents for underwriting by verifying client income, credit reports and other information
Handled any conditions sent from underwriting departments.
OCTOBER 2018-SEPTEMBER 2019
Loan Officer Assistant
Highlands Residential Mortgage | Brentwood, TN
Worked with Loan Officer to create application profile in system and review key information at various stages within
process
Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand
customer base
Liaised with clients to guide through loan closing process and skillfully handle any concerns
Set up files using loan officer checklist and submitted on-time to Operations for processing
Supported loan processing by compiling applicant documentation such as credit reports, employment verifications
and financial history paperwork.
FEBRUARY 2018-SEPTEMBER 2018
Senior Mortgage Loan Processor
Legacy Mutual Mortgage | Franklin, TN
Responsible for reviewing mortgage loans upon receipt from loan officers
Reviewed documentation for completeness, as well as verify data for accuracy
Obtained additional documentation from clients so loan could be submitted to underwriting
Daily contact with clients, loan officers, realtors and title companies
Followed loans through to closing.
OCTOBER 2017-JANUARY 2018
Senior Loan Processor
FBC Mortgage | Orlando, FL
Responsible for receiving and reviewing loan files for completeness
Submitting loan files to Underwriting for approval in order to meet closing deadlines on each loan
Heavy client contact and great customer service skills required
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Coordinated closing process with attorneys, title companies and government clerks
Prepared documents for underwriting by verifying client income, credit reports and other information.
FEBRUARY 2017-SEPTEMBER 2017
Senior Loan Processor
Gateway Mortgage Group, LLC | Brentwood, TN
Reviewed financial statements and contacted institutions and customers to clarify details
Set up and completed loan submission packages
Upheld complete confidentiality of all submitted information according to release guidelines
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Handled any conditions sent from underwriting departments
Prepared documents for underwriting by verifying client income, credit reports and other information.
JANUARY 2015-JANUARY 2017
Mortgage Loan Processor
Farmington Mortgage | Nashville, TN
Set up and completed loan submission packages
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Reviewed financial statements and contacted institutions and customers to clarify details
Handled any conditions sent from underwriting departments
Reviewed and validated details of loan applications and closing documentation
Coordinated closing process with attorneys, title companies and government clerks.
JANUARY 2014-DECEMBER 2014
Mortgage Loan Processor
F&M Mortgage | Brentwood, TN
Set up and completed loan submission packages
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Reviewed financial statements and contacted institutions and customers to clarify details
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Consulted with outside vendors to identify and resolve loan closing issues.
JANUARY 2011-JANUARY 2021
Mortgage Loan Processor
Cross Country Mortgage | Memphis, TN
Set up and completed loan submission packages
Prepared file for final clear-to-close by branch management
Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans
Handled any conditions sent from underwriting departments
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Communicated with originator and applicant concerning progress of loan file.
JANUARY 2007-AUGUST 2014
Mortgage Loan Processor III
BB&T Mortgage | Greenville, SC
Set up and completed loan submission packages
Reviewed financial statements and contacted institutions and customers to clarify details
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Handled any conditions sent from underwriting departments
Coordinated closing process with attorneys, title companies and government clerks
Reviewed and validated details of loan applications and closing documentation
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
Verified credit histories, personal references and employment backgrounds for each applicant.
JANUARY 2002-JANUARY 2018
Senior Loan Processor
EDUCATION
Bachelor of Science - Fashion Merchandising And Business May 1985
Western Kentucky University, Bowling Green, KY
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