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Click here or scroll down to respond to this candidateSenior Director Product ObservabilityCollaborative and experienced Director of Product Management with over 15 years experience building high-performing product teams to solve current and future industry problems. Ability to craft, communicate, and execute global product vision, strategy, and roadmap to gain alignment and drive business outcomes. Skilled in breaking down silos and solving market problems across portfolios. Passion for exceptional customer experience that delivers engagement and improves workflow while reducing human error. Expertise in stakeholder partnerships, working in high-pressure situations, and distilling complex problems into easily understandable action items. History of driving quality, process improvement, and product excellence.Candidate's Name
Experience building product teams from ground-up, including establishing a team of 7 members at ModivCare.Strong technical understanding of modern private & public cloud, SaaS solutions, agile scrum and SAFe methodologies, product lifecycle management (SDLC), APIs, AI, Machine Learning, and predictive analytics.Depth and breadth of B2B and B2B2C software innovation working with diverse highly-regulated industries that include healthcare, aviation, military, financial services, geospatial, transportation, & telecommunications.Partner with cross-functional teams to craft, communicate, and execute go-to-market strategies.Drive business results through product Quarterly Objectives and Key results (OKRs) on critical business projects.Improve customer experience through customer interviews, design thinking, and voice-of-the-customer tools.Skills & QualificationsMobile & Digital Product StrategyRoadmap DevelopmentMetric and KPI ImplementationVisioning and Strategic PlanningAgile Scrum & SAFe MethodologyGo-to-Market StrategyFinancial Performance EvaluationComplex Problem SolvingExceptional Communication SkillsProcess ImprovementSystem ThinkingCritical Decision MakingProfessional HistoryCNH Industrial, Group Technical Product Manager - Customer Experience May 2023 PresentMentor 6-member product team for an agricultural machine & digital technology provider. Align corporate strategy into overarching product vision & strategy to prioritize product roadmap and achieve business objectives. Apply SAFe methodology to coordinate release trains.Mentor team in crafting and communicating a compelling vision and strategy for their respective products.Unite key stakeholders & subject matter experts to design and execute on CNH cloud platform of the future.Empower teams to define, report, track, and enhance application performance and customer journey.Spearhead initiatives to reduce defects 14% while improving time to resolve by 32% through new tools.Improve platform performance 7% and time to market 11% by breaking down product silos.MODIVCARE, Director of Product Management May 2021 December 2022Recruited, trained and mentored a 7-member product team for a healthcare technology provider. Create, communicate, and execute product vision and strategy to prioritize product roadmap. Drive business results through quarterly OKRs and key performance metrics (KPIs). Leveraged agile scrum methodology to reduce time-to-market and to improve market adoption.Led enhancements to platform handling nearly 3 million trips per month and 34 million members.Created a 42% improvement to application performance through documentation and implementation of new APIs.Led cross-functional modernization of antiquated platform with high-performing service-based architecture.Added $10M in additional revenue through execution of improved go-to-market strategy.Improved on-time performance 14% through multi-team collaboration while enhancing client satisfaction.Note: Part of reduction in workforce due to economic conditionsBOEING, Senior Strategic Product Manager July 2018 May 2021Led 2 software product innovation teams for a leading aviation software provider. Determined market viability of innovative new product ideas & technologies including satellites, drones, VR, and AR through business, financial, & technical assessments.Followed significant and complex regulations while working with military contracts and government entities.Defined and drove strategic vision for new and innovative solutions to support multiple internal business processes.Architected and launched an aircraft turn-around solution that encompassed 120+ individual steps and over 100 employees; ensured ongoing communication was available during the updated process.Performed competitive analysis, conducted market research, and completed customer interviews to ensure relevant, timely, targeted, and analytical approaches to customer challenges.MAXIMUM PERFORMANCE CONSULTING, Owner January 2009 July 2018Founded a software technology consulting firm from the ground-up, responsible for all operations including finding and contracting clients, hiring consultants, budgeting, finance, marketing, client relations, product management and marketing consulting services. Empowered over 20 B2B, B2C, and B2B2C software organizations in healthcare, financial services, government, natural resources, transportation, geospatial, and retail loyalty, to develop and launch innovative products and services quickly using agile scrum methodology.Generated $25M in first-year sales and secured 10 new customers for an emergency services organization through development and launch of an innovative cloud-based SaaS platform with 6 new solutions.Created and launched an industry-first benchmarking application that established new industry best practices.Elevated launch revenue 8%, utilizing buyer personas to improve product launch performance.Generated design thinking and rapid prototyping to improve customer experience and time to market.STAR POWER SYSTEMS, Director of Marketing & Product Management April 2006 January 2009Directed all initiatives related to marketing and product management within an online real estate training organization. Effectively led 12 cross-functional team members, including product managers, marketers, support, and engineers. Spearheaded global marketing and product innovation strategies, crafted revenue plans, and drove product vision.Partnered with operations, product, marketing, & sales teams to launch 6 new products that averaged 140% of plan.Reduced time to market 43% after installing a formal product development process.Created $85K+ per month in revenue after successfully launching an e-commerce membership website.Added $400K+ in revenue after implementing cross-selling and upselling website tools.Continuous TrainingScaled Agile Framework (SAFe) Certification - SCRUM Master, Product Owner/Product Manager, DevOpsPragmatic Marketing Certification - Effective Product Marketing & FoundationsPendo - Product Analytics Certification; Product-led Certification; & AI for Product ManagementEducationBachelor of Science PsychologyColorado State University, Fort Collins, COAffiliationsRocky Mountain Product Development and Management Association, Past Board of Directors |
