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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Dallas, TX Street Address
SUMMARYTalented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.SKILLS Quality Assurance ECash Handling Quality Inspection Quality Control Customer Service Skills Management Assistant Manager Experience Sales Order Entry PackagingEXPERIENCEScanner, American Flood ResearchApril 2023- July 2033 Assisted in scanning hard copy documents into the companys digital filing system. Responsible for maintaining digital files and assisting personnel with getting access to the files they needed. Was part of a large project to transfer thousands of project documents into digital format.Packer, McKesson Corporation, August 2022-December 2022Irving, TX Responsible for performing the physical tasks involved in the shipping, receiving, storing, and distribution of medical products, materials, parts, supplies and equipment Load or unload materials into containers to be put on truck Responsible for warehouse activities and project directly related to the UPS and FEDEX account Examine products or materials to estimate quantities or weight and type of container required for storage or transport.Altitude Trampoline Jump ParkOctober 2022-February 2023Dallas Tx Answering inbound telephone calls in a skills-based environment where transactions range from membership inquiries, events and jump reservations. Sales: Service existing guests, identify new potential guests, obtain memberships, and establish new memberships and call on existing or potential guests. Problem Solving: Resolve guest complaints by investigating concerns; develop solution by listening to guest. Responding to guest e-mail inquiries, using methods and verbiage defined by management Always leading the call without failing to listen to the voice of the guest Ensuring that guest requests for reservations and other services are met and confirmed; within the guidelines established by management Presenting, at all times, a positive view of Altitude when interacting with guests Understand and enforce safe work practices in a fair and consistent fashion Perform other duties as requested by managementQuality Control Inspector, UPS, May 2019-August 2022Dallas, TX In charge of making sure the mail is sorted into its correct area Made sure tags are on the line that way the mail can go to it's designated City/State Made placards for the boxes that the mail off the line go in so they can be placed on the correct truck. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Inspected and repaired products to meet project expectations.Manager Assistant, Family Dollar, December 2017-May 2019Richwood, LA Confer with customers by telephone or in person to provide information about products and services Check to ensure that appropriate changes were made to resolve customers' problems Determine charges for services requested, collect deposits or payments Check in vendor, checked in truck and restock merchandise Watched over employee and did the daily tasks provided.Customer Services Rep, Teleperformance, March 2015-December 2017Shreveport, Monroe, LA Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Refer unresolved customer grievances to designated departments for further investigation Determine charges for services requested, collect deposits or payments, or arrange for billing Check to ensure that appropriate changes were made to resolve customers' problems Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problemsDirect Services Worker, Regional PCA Services NE, January 2013-March 2015Monroe, LA Help client with daily tasks, take client to shop and doctor appointments Accomplishments Learned how to really care for another person. Maintained clean and well-organized environment for client happiness and safety.EDUCATION AND TRAININGGEDVotech, Shreveport LA January 2010 |
