| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Results-driven Call Center Manager and Sales Representative with a track record of driving revenue and expertise in the inside sales process. Specialized in team building, motivation, training, customer service, new business development, public relations, telemarketing operations, cold calling, and social media call monitoring. Proven ability to maintain organizational excellence and achieve high "Sales Per Hour" and closing rates. Skilled in planning, reporting, setting quotas, and managing sales processes.Real Estate ISA (Inside Sales Agent) Resume:**Professional Summary:**- Proven Real Estate Inside Sales Agent with a successful track record of driving lead conversion and exceeding sales targets.- Exceptional communication and negotiation skills, adept at building and nurturing client relationships.Duarte Real EstateScottsdale, Arizona*Inside Sales Agent (ISA)**(December 2013 - 2024 Present)- Successfully managed and converted outbound leads, calling cancelled, expired, fsbo and probate listings. Resulting in a 40% increase in closed deals.- Conducted effective follow-up communication to nurture leads and guide clients through the sales process.- Collaborated with real estate agents to identify client needs and match them with suitable property listings.- Utilized Mojo CRM for lead tracking, follow-up, and maintaining a database of potential clients.- Consistently met or exceeded monthly and quarterly sales targets.Call Center Manager at Entrust Bankcard, Mesa, AZ (2010-2012):Closed appointments on the floor with a team of 50 agents.Conducted Business-to-Business appointment setting.Interviewed and trained potential new hires.Provided frequent and consistent feedback and training sessions.Handled escalated calls and assisted agents as needed.Monitored outbound calls for feedback and quality review.Motivated agents through positive communication.Tracked daily employee attendance and ensured accurate accounting/bookkeeping for employee pay.Call Center Manager at PCC, Mesa, AZ (2009):Processed end-of-day closing reports.Managed four floor supervisors and 60 call agents.Provided daily production reporting.Conducted outbound sales performance reviews.Streamlined personnel policies, including dress codes and calling-in processes.Developed attendance and progressive write-up procedures.Implemented a new system for accurate statistics on agent performance.Hired, trained, and motivated staff.Inside Sales Manager at PHOENIX NEW TIMES/VILLAGE VOICE MEDIA, Phoenix, AZ (2008):Led hiring, training, motivation, and evaluation for a sales team of eight targeting newsweeklies in the Phoenix market and 17 secondary major metropolitan markets.Managed sales and operations for Where to LiveWhere to Work, a popular employment/real estate publication.Oversaw key accounts, conducted cold calls, and developed advertising campaigns for New Times, the largest weekly valley newspaper. Designed ad layout and concepts.Successfully sold Internet advertising and career fair booths for PhoenixNewTimes.com.Actively participated in numerous marketing activities to enhance community awareness.Call Center General Manager at ILX RESORTS, INC., Phoenix, AZ (2005-2008):Managed a call center for a promotional timeshare tours corporation, focusing on Sedona/Scottsdale, Arizona, and South Bend, Indiana markets.Oversaw two shifts with two shift managers, 5 supervisors, Sales Department (60 personnel), and Confirmations Department.Directed a regional inbound advertising campaign, involving the development of newspaper and magazine advertising copy.Designed and executed a comprehensive training program and curriculum, conducting training classes.Recognized for visionary talent, identifying business trends and opportunities, implementing budget plans, and cutting costs through analysis.Achieved a 25% increase in sales within 12 months, reduced tour costs by 15%, and enhanced tour flow and quality.Attained superior performance ratings, excelling in planning, goal setting, and guest services, resulting in an improved bottom line with minimal turnover through effective hiring and training.Fostered a positive call center culture, actively engaged in on-the-floor activities, creating a fun atmosphere, and maintaining open lines of communication.Led sales efforts, increasing the closing ratio by instilling a sense of urgency, and promoted five associates to progressively responsible supervisory levels.Telemarketing Sales Manager at AUTO TRADER, Phoenix, AZ/Seattle, WA (1998-2002):Led a 20-member sales team, overseeing recruitment, hiring, and training. Developed training, incentive, and bonus programs to enhance team efficiency.Managed market expansion by developing new territories in Arizona and Washington, conducting cold calls for new advertising and up-selling to existing customers.Conducted sales training seminars and provided mentoring for supervisors and personnel in multiple offices (Portland, Oregon, and Tucson, Arizona).Represented the company at automotive events and international auto shows, including Barrett Jackson Auto Auction and NASCAR events.Achieved a 40% increase in sales within a two-year period in both Arizona (2000-2002) and Seattle, Washington (1998-2000).Enhanced sales and territory by introducing photography services. |
