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a TAMKACandidate's Name
Street Address , PHONE NUMBER AVAILABLE, TamikaMurphy33@gmailcomPROFESSIONAL SUMMARYCourteous and professional Front Desk Clerk dedicated to customer satisfaction. Runs successful check-in,check-out, and guest services operations with attention to detail and expert knowledge of hospitalityprocedures. Quick learning well-versed in reservations and booking.SKILLS+ Guest relations  Check-in & check-out '* Room servicecoordination= Multitasking * Payment handling * Room billingInformation verificationEXPERIENCEHotel Front Desk Clerk. December 2019 - April 2020Suburban Lodge Indianapolis, IN+ Informed guests of on-site entertainment. services. and available amenities.+ Contacted housekeeping or maintenance staff when guests reported problems.Assisted guests by addressing special requests for specific accommodations and presenting alternativeoptions when requests cannot be metAssigned appropriate guest room accommodations during hotel check-in.+ Informed supervisor of escalated problems or unusual matters to promote prompt corrective action.Made and confirmed reservations+ Greeted, registered. and assigned rooms to guests of hotels or motels.Hotel Front Desk Clerk. November 2016 - August 2019Budget 8 Hotel Indianapolis. IN+ Assigned appropriate guest room accommodations during hotel check-in.+ Completed all quest accounting functions according to established hotel procedures, including processingroom amenity charges and refunding deposits+ Informed supervisor of escalated problems or unusual matters to promote prompt corrective action.+ Made and confirmed reservations.+ Satisfied guest needs with prompt. knowledgeable service.+ Contacted housekeeping or maintenance staff when guests reported problems.Office Assistant February 2035 - October 2016Professional Property Services Indianapolis, IN Greeted visitors at front desk. answered questions, and directed guests to specific office personnel*_Managed multi-line telephone system to answer questions, route calls, and take messages.+ Delivered messages and ran errands.+ Scheduled appointments, meetings. and events,+ Kept files updated with new information and regular removal of outdated material for archiving or disposalEDUCATIONHigh School Education June 2001Arsenal Tech High, Indianapolis IN