| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE /mrsjaynkoh@gmail.comPhone: PHONE NUMBER AVAILABLE19 years customer service experience/ 6 years Management/Lead/Admin experienceI have very high interactive Skills in many areas pertaining to work, I have previous Managerial and Supervisory skills.Work Experience
Collections AgentSouthwest Credit Systems -Carrollton TX January 2024I am a collections agent for NTTA area know as North Texas Toll Authority /Houston area known as Fort Bend County Toll Road Authority. I get multiple inbound outbound calls all day from both counties about there toll bills, about what they may owe, I schedule pay arrangements as well verify amounts needed to avoid car being seized. I help with information for court dates and amounts owed to avoid going to court . I take escalated calls while applying customer service skills and being very knowledgeable to my clients needs. We have a QA that we have to meet every monthAdministrative OfficerMarksman Security- Addison TX September 2023 -January 2024I am an administrative officer for Addison circle one, I watch CCTV'S for any unusual activities that may go on around or inside the building . I process paperwork for the tenants in the building new, change or revoke access with key phobs. I greet my customers every morning with a welcoming smile and with the feel of being secured. I patrol when needed inside and outside the building. I try to solve issues when needed from the clients.Administrative Assistant/ ReceptionistSecuritas - Dallas, TX October 2022 to September 2023I am the admin for Securitas I assist helping with a small team of patrol officers. I create the schedule for the working week, I assist at times with interviews if needed. I work the front desk for our incoming and outgoing guest I create badging when needed for our visitors and employees all while maintaining a great attitude and helping where needed also find replacement for other officers needing off or wanting overtime, I do all paperwork for our lab checks and cart checks and maintain a clean work environment.Processor/ Retention AgentBrinks Home Security - Dallas, TX January 2019 to October 2023My duties are to make sure accounts are ready to be completed and processed throughout Our system, I make sure they are moved on to the next department and finalize the last things needed on the accounts. I update customer information while making sure there. Information is correct, also assist with the billing making sure it is correct. I also make sure the customer has all the required equipment for their system. I was also in charge of handling escalations to accommodate the customers.Customer Service RepresentativeT-Mobile Business Care - Richardson, TX August 2018 to January 2019My job was to help customers with business accounts make sure their bills are paid on time, set up pay arrangements if a customer needs to set an arrangement, I helped order phones for customers when needed, I helped with bill disputes or unwanted charges, or changes customer was not aware of. I interacted with my customers on a day-to-day basis about information and the uses of their devises and ensured then they were in good hands.Customer Service RepresentativeProtection one/ADT security - Irving, TX April 2017 to June 2018I helped customers troubleshoot their alarm systems, I helped customers make payments on their accounts, I set up appointments for techs to come out and assist the customer, I make transfers to other departments for customers when needing further assistance. I set appointments when needed for a tech to come out to the customer home for repairs / installs.RETENTION Agent/ service expertMetro PCS - Richardson, TX October 2014 to March 2017My responsibilities were to save customers wanting to leave our company. By doing so we would offer new phones, reducing bills, or extending bills if possible, I also had to deal with escalations which happens a lot in the position the goals were to make the customer happy in as many ways as possible and to keep getting wow calls and 100 percent on surveys which resulted in bonus for our employees, I also managed a small team to help keep the work place afloat and on task with certain projects that were presented to us. We also had to be on task when we got visitors from corporate offices and receiving any feedback that would help us be better at our job.College Degree in BusinessNorthwestern technical college - Milwaukee, WI February 2011 to 2012Associate in ChildcareUW-MILWAUKEE - Milwaukee, WI 2010 to 2011Associates in Medical AssistantBryant & Stratton - Milwaukee, WI October 2003 to May 2005Diploma in Law Specialty PreventionBay View High School Milwaukee, WI August 1999 to June 2003Additional information:Skills & Abilities: Level 7 with ECE registry, child care teacher for 13 years all age groups.-12 years of key boarding experiences 35 WPM-2 years of experience in medical terminology, I have strong ability to read medical terms as well write them .-Skilled in scanning vendors and processing and filing paperwork-Computer Skills: Ability to access Internet Resources and web sites/ 21 years experience with computers-Microsoft office.-Microsoft Word for Windows,-Excel-Power Point-Teams19 years Customer service experience and interpersonal people relation skills4 years in unarmed security have license good for 2 yearsCPR certified for the past 16 years6 years manger /supervisor experience |
