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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE * EMAIL AVAILABLESKILLS* Proficient with Microsoft Word, Access, PowerPoint, and Excel * Adobe Photoshop ** Time Management skills * Multitasking * Excellent organization and communication skills * Social Media Research * Event Planning * Program Development * Certified NotaryEDUCATION/ACHIEVEMENTSNational Beauty Culturists League, Inc. August 2023Bachelor of Professional EstheticsPaul Mitchell Esani, Roswell, GA January 2015Esthetics LicenseBryant Adult Education, Alexandria, VA February 1993High School DiplomaCommonWealth of Virginia, City of Alexandria, VA April 2022Certified NotaryPROFESSIONAL EXPERIENCE:Ultimate Staffing 08/2023 12/2023Property Management AssistantReport to office Management and maintain daily operations of the office.Welcome and assist residents, applicants, and guests in a friendly, professional manner. Answer telephones, respond to inquiries, screen, and forward calls.Process office mail, copy, scan, and file documents, ability to proofread and properly draft business letters.Maintain inventory of office supplies and place orders to replenish as needed.Ultimate Staffing 03/2023 07/2023Customer Service Representative (Emilys List) (remote position)Daily answering calls from donors for updates to records and take donations.entering donation in Raisor's Edge.processing returned mailed and send to correct department.Tracking incoming calls/emails and keeping a weekly log.Ultimate Staffing 09/2022-03/2023Member Services Rep (HUD Federal Credit Union)Answers all incoming calls in a professional, timely and courteous manner; following established standards and guidelines for excellent member relations and efficiency.Understands all security and responsibilities of the departments within the credit union and maintains a working knowledge of compliance/regulations in area of responsibility.Processes all service requests for members such as stop payments, check orders, address changes, card ordering, and account maintenance.Establishes mobile banking and bill pay services for members and provides assistance and guidance in their use.Adheres to approved cash handling skills and ensures cash teller drawer is accurately balanced each day.Provides efficient and professional service to all members in relation to all branch functions including teller processing and member services.Maintains a safe work environment and reports any unsafe conditions immediately.Ensures the timely opening and close of the branch daily, including maintaining a professional work area at the branch.Accurately opens and closes memberships as needed.Robert Half Staffing 2/2022 5/2022Customer Service Rep (R1 Associates) remote positionPerform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.Assist with all possible account resolutions pertaining to patient balances.Ultimate Staffing 11/2019 10/2020Customer Service (Armed Forces Benefits Association) Alexandria, VAAssist members with premiums and terms of life insurance policies.Answer calls and processed payment transactions through checks, credit cards, and back debit cards.Identify and escalate priority issues.Maintain confidentiality through verification of member process with both inbound and outbound calls.Robert Half Staffing 6/2019 11/2019Administrative Assistant (JLL Corporation) Tysons Corner, VAManaged office handling all administrative and daily office support activities.Prepared invoices from vendors for approval and payment to send to Finance Department.Ordered all office supplies and kitchen supplies, coordinated materials for standard meetings and presentations.Coordinated all requests to Property Management for maintenance and IT staff.Hand and Stone Facial & Massage Spa 4/19 12/2019Esthetician (PT) Falls Church, VAPerformed responsibilities of providing detail descriptions of spa packages, treatments, discounts, services, promotions and features of facilities.Performed responsibilities of maintaining a clean, safe and well-organized working environment.Gave clients an overview of the products that will be used during procedures.Performed aroma-therapy and skin rejuvenation therapies.Recommended home care regimes for skin.Entered client medical history and record all information in database.Ulta Beauty 09/2018- 12/2018Beauty Advisor Charlotte, NC Acknowledged and greet all guests and offers friendly, prompt and courteous service. Informed guests of current promotions, events, and services within the store. Responsible for meeting or exceeding individual sales and productivity goals. Responsible for presenting an image at all times that reflects the knowledge of theprestige cosmetic lines sold at ULTA. Routinely did makeup applications, skincare analysis, and product demonstrationswith guests.Branch Banking and Trust (BB&T) 10/2017 10/2018Branch Banker II Charlotte, NCPerformed transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashiers checks and redeeming savings bonds.Performed more complex transactions (with assistance as necessary) such as: large commercial deposits; close out transactions and cash advances.Adhered to internal controls, operational procedures as outlined in Branch Operations Manual (BOM), and risk management policies. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines.Ensured high-level of client service by performing basic client service maintenance (e.g. account reconciliation, address changes, stop payments, transfer, processing check orders).Time Warner Cable/Spectrum 10/2016 12/2016Customer Service Call Center Representative (contract) Charlotte, NCDetermined requirements by working with customers.Answered inquiries by clarifying desired information; researching, locating, and providing information.Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. |
