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Candidate's Name
Senior Technical WriterEmail: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEProfessional Summary
Strong experience researching, writing, editing, and producing complex technical documentation, including: End-user documentation, release notes, content development and content strategy, medical technology Engineering, software, hardware, compliance, IT, and medical-device documentation Web-interactive documentation and online help for both standard and mobile platforms Project management
SkillsMicrosoft 365, Word, Adobe Creative Suite, Adobe Technical Communication Suite, PowerPoint, Visio, Confluence/Jira, GitHub/GitLab, Markdown, Madcap Flare, Excel, Photoshop, Illustrator, Visual Studio Online, Acrobat Pro, BricsCAD Pro, FrameMaker, SharePoint, HTML, XML, Azure, SAAS, VIMEO, FilmoraProfessional ExperienceLG ENERGY SOLUTIONS VERTEC (WESTBOROUGH, MA) SEPT 2023 MARCH 2024Senior Technical WriterProvides battery-based energy storage systems and services to industrial customers world-wide. Wrote hardware installation and maintenance documentation for LG s Z-Link battery energy- storage system
Audience: installation engineers and technicians Documentation tools: Word, Excel, Office 365, FrameMaker, PhotoshopAdvanced Instruments (NORWOOD, MA) Nov 2021 AUG 2022Senior Technical WriterManufactures Osmometers - laboratory instruments for both medical and biochemical customers. Osmometers measure the amount of contamination in liquids. Wrote user documentation for operating the BAC-128 Osmometer Audience: Advanced Instruments users Documentation tools: Office 365, Madcap Flare/Central, Visio, Azure
Analogic (PEABODY, MA) jaN 2021 SEPT 2021Project manager, Senior Technical WriterProvides computed-tomography solutions for both security and medical applications. Project-managed the writing of new versions of user, installation, and maintenance guides for Destiny, a computed-tomography device Audience: certified technicians who use the CT device to scan patients, installation and maintenance engineers Documentation and video tools: FrameMaker, Microsoft Office 365, VIMEO, Filmora, BricsCAD Pro, Photoshop, Acrobat Pro, Agile, Confluence/Jira, SAPCoventor (WALTHAM, MA) MAR 2016 DEC 2020Senior Technical WriterProvides software products that develop and optimize silicon semiconductor manufacturing process flows. Researched, wrote, and produced a new version of Coventor s SEMulator3D modeling software documentation. Audience: silicon semiconductor fabrication engineers and developers Documentation tools: FrameMaker, Sharepoint, Acrobat Pro, Word, on both Windows and Linux platforms. Worked in an Agile environmentHarvard Medical School IT (BOSTON, MA) JUNE 2015 JAN 2016
Senior Technical WriterProvides IT services for Harvard Medical School.
Researched, wrote, and produced policy-and-procedures documents for the HMS IT Infrastructure department Audience: internal software engineers and administrators Documentation tools: Word and PhotoshopHaemonetics (BOSTON, MA) APR 2014 MAY 2015Senior Technical WriterManufactures medical blood-management devices and associated software.
Researched, wrote, and produced user guides for both the eBDS Oxygen Analyzer and accompanying DATA-5 software according to GMP and FDA regulations. Documentation enables both medical doctors and researchers to operate the equipment efficiently and analyze the results quickly. Audience: medical professionals, including physicians and researchers Documentation tools: FrameMaker, Photoshop, and IllustratorCourion (WALTHAM, MA) APR 2013 MAR 2014Senior Technical WriterManufactures risk-based identity- and access-management products. Researched, wrote, and produced both a user guide and help system for Courion s Access Insight Solution, a web-based software product that enables companies to detect and manage risk. Documentation enabled operators to use the interface to set up specific risk parameters.
Audience system users Documentation tools: FrameMaker, Acrobat Pro, and Visual Studio. Worked in an Agile environment.EducationB.S., PhysicsWesleyan CollegeBuckhannon, WVM.S., PhysicsWest Virginia UniversityMorgantown, WV |
