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Click here or scroll down to respond to this candidateCandidate's Name
Greenville, US Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYExperienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for 20 years. Solution-focused professional highly-regarded among peers and supervisors the Quality industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.SKILLS Raw Materials ReviewRoot Cause AnalysisIn-Process InspectionInvestigation leadershipQuality Management SystemsQuality Control ProcessesSafety MonitoringContinuous ImprovementCorrective Action PlanningISO StandardsISO 9001Documentation ReviewWORK HISTORY QUALITY AUDITOR 05/2023 to 02/2024Magna Mirrors Duncan, SCEnhanced product quality by conducting thorough audits and identifying areas for improvement.Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.Collaborated with production teams to implement corrective actions and improve manufacturing processes.Identified discrepancies in product specifications and collaborated with engineering teams to resolve issues.Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence. Improved overall customer satisfaction by ensuring that all products met established quality standards.Developed comprehensive audit reports, providing valuable insights into areas requiring improvement.Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.Participated in cross-functional team meetings, contributing valuable insights from an auditor''s perspective to facilitate process improvements. Reduced risk of non-compliance with regulatory requirements by staying informed about industry updates and incorporating changes into the audit process as needed.Assisted management in developing effective quality control strategies based on audit findings.Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.QUALITY (OQC)QM PATROL 10/2020 to 05/2023Samsung Newberry, SCinspect raw materials to ensure consistency and quality Maintain, test, and troubleshoot all instrumentation devices Test a certain percentage of all products based on industry standards Report quality problems or concerns to senior management immediately Meet required quality testing quotas and standards Provide training and support within the QA team Create an effective, efficient testing protocol to be used across all product lines.Other responsibilities as assigned by management.Examined a sample of products for flaws and compliance with design specifications.ISOWas in charge of quality documentation management and archiving, as well as participating in internal and external quality audits. Calculated pattern dimensions based on material size and stretch.SENIOR CUSTOMER SERVICE REPRESENTATIVE 12/2007 to 10/2022 UPS Word Headquarters Greenwood, ScReinforced established quality control standards and followed procedures for optimal customer interactions.Quickly resolved customer issues while adhering to company policies. Successfully communicated with customers and employees via phone, fax, email, and in-person.Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. Customer advisory about available products and service range Answered questions and concerns from internal and external customers about shipments, billing, status, services, carriers, and [Type] requirements. Data Entry using computers answering phones packaging Helped customers with questions and orders over the phone. Collaborate with the customer service manager to ensure that proper customer service is provided.INSPECTOR & CUTTER 10/2016 to 01/2017Fujifilm Manufacturing Usa Inc. Greenwood, ScWas in charge of keeping an eye on the machine and diagnosing any issues that arose. Was in charge of the production process and the production schedule. Gathered parts for assembly.Enforced materials, process, and procedure codes and regulations. Keeping up with employees' time and trainingCUSTOMER SERVICE RESOLUTION SPECIALIST/ 08/2012 to 12/2015 RETENTIONAlpine Access, Inc Denver, COMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided customers with advice and assistance, paying special attention to their specific needs or desires. Educated customers about promotions to increase sales. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me. Provided primary customer support to internal and external customers in a fast-paced environment. Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems. Answered customer calls promptly to avoid long wait times on hold.Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with. Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions. Made payment arrangementsEDUCATION Cosmetology Education 01/1998Charzanne Beauty College, Greenwood, South Carolina High School 01/1993Eastside Christian School, Greenwood, South Carolina |
