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Click here or scroll down to respond to this candidateCONTACTEMAIL AVAILABLECORE COMPETENCIES Business Requirements Business Analysis and Planning Requirement Gathering Analysis and Management Business Systems Documentation Project Management Problem Solving Skills Risk Management Product Enhancement Data Mapping and Analysis Data Validation Agile Methodologies Client Management System Enhancements Business Intelligence Workflow AnalysisSELECTED SKILLS 11 years mortgage bankingexperience with 3 years ofmanagement experience Proficient in Microsoft Office(Word, Excel, Outlook,PowerPoint, Visio). Expert Knowledge of MSP Empower Expert Knowledge of LoanSphereBK/FC Fidelity Desktop Process Skilled with SQL Query andRelational Database ManagementSystems Knowledgeable in the AACERBankruptcy Workstation Skilled with Mortgage Origination4476 Gray Hawk St OrangePark FL, 32208, UnitedStatesPHONE NUMBER AVAILABLECandidate's Name
PROFILEA self-starter with strong managerial and analytical skills, demonstrated over 7 years of experience defining business problems, primary objectives of new projects; identifying and validating the key business requirements; supervising systems testing phase to ensure compliance with business users requirements. A resourceful individual, able to identify, investigate, and analyze business processes backed with the knowledge of analyzing inefficiencies and recommending highly effective business practices and technical solutions to boost organizational growth. Dedicated team player with outstanding communication skills and an unwavering commitment towards redefining and surpassing an organization set goals.ACHIEVEMENTS Elite Tier 3 winner, 2007, American Home Mortgage Employee of the Month, August 2009, American Home Mortgage Top 1% Performers, 2009-2012 American Home Mortgage PROFESSIONAL EXPERIENCEBusiness Analyst 2019-PresentBlack Knight Financial Services/LPS Jacksonville,FL Works individually or within a team on technology business analyst projects writing SQL Query to perform audits to meet specific client requirements. Completes various on-site consulting engagements centered on mortgage servicing operational practices and implementation activities with the Agile frameworks. Completes consulting and implementation engagements in assigned functional areas. Interviews, observes and gathers relevant data on-site in client's operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues. Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing Black Knight relationship. Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained. Serves as a liaison between the customer, users, and consultants. Monitors the engagements progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas. Markets Black Knight Professional Services, as well as represents other Black Knight products and services to our client base.LoanSphere BK/FC MSP Consultant 2012-2019 Foster client satisfaction and retention by developing professional and positive client experiences by establishing clear communications and timelines for status updates. Conduct analysis on clients business requirements while performing activities such as researching clients concerns, troubleshooting and testing logic in search of resolution for the client. Provide guidance to consultants by providing LoanSphere BK/FC subject training and internal new hire training. Thoroughly understand and explain the technical integration aspects between MSP, LoanSphere BK/FC, and Black Knight applications such as Director and MWS. Oversee clients custom request(s) with the functional group(s) and the Custom Department to ensure Black Knight delivery aligns with clients requirements. Ensure comprehension throughout the organization by meticulously documenting issue tickets which includes timely updates regarding phase of research. Prepare and deliver written reports to clients detailing information on observations, recommendations, work completed, pending work, and clients on-going responsibilities. Assists other Black Knight departments by providing professional and industry expertise as needed.PROFESSIONAL EXPERIENCE CONTDQuality Assurance Project Manager 2009-2012American Home Mortgage Jacksonville,FL Created SOPs for new bankruptcy regulations Leveraged on a sound coaching skill to educate staff on the pursuit of moving to the next level. Delegated the decision making of HEMC Default Claims & Foreclosure checks and wires. Collaborated with Upper Management and MIS Group on reporting accurate weekly and monthly volumes. Partnered with management on activities such as job structuring, interviewing potential employees, internal audits and vendor relations. Utilized a sound research ability to resolve issues and daily fire drills. Made certain that all steps were accurately followed by being directly involved in the current MSP conversion and system testing. Ensured timely completion of all department goals leading to timely claim completion with required quality by utilizing a strong managerial ability. Established the current operating instructions for the Chase Prime, Chase Non-Prime & HEMC Private Claims. Accommodated the need of the investors and realigning department requirements as needed. High Risk Property Preservation Section Manager 2007-2009 Utilized a sound communications skill in conversing with diverse groups and individual. Established an atmosphere with teamwork and excellent working relationship as it relates to the requirement of the position. Demonstrated knowledge of loan servicing industry in areas of investor, insurer, regulatory, and state servicing requirements; remedies available for specific loan types; and real estate fundamentals. Recommended solutions by conducting activities such as researching, gathering, arranging, compiling, summarizing and evaluating data. Provided adequate assistance with system testing for MSP Conversion and facilitation of new PIRM Templates. Constantly utilized an excellent attention to detail, organizational skills and follow-through. |
