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| Click here or scroll down to respond to this candidateExperienceEncore Performers FL, LargoSecretary to Board of Directors Street Address /2022 - PresentRecorded notes during board meetings.Helped with creation of logoCreated and edited documents.Conducted real time research.Jetspring PA, RadnorCSR Supervisor/Manager 11/2019 - 07/2023Oversaw customer service agents, made decisions on refunds, credits and cancellations. Handled escalations when issues were beyond the purview of frontline agents. Organized a Zoom social so that remote agents could get to know each other, improving employee morale McKinsey & Company FL, Saint PetersburgExecutive Assistant 06/2011 - 06/2013Worked with 3 different executives at a timeMade travel plans, including international travel plans. Created and edited documents.Conducted real time research.SkillsCustomer service, Computer literacy, Attention to detail, Typing, Research, People skills, Editing, Communication skills, Microsoft Excel, Microsoft WordEducationSt. Louis Community College St. Louis, MOCriminal JusticeUniversity of Illinois at Chicago Chicago, ILCommunicationsJennifer BettsLargo, FL PHONE NUMBER AVAILABLEEMAIL AVAILABLE |