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Click here or scroll down to respond to this candidate Candidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLE
Objective:
Dynamic professional seeking to leverage acquired knowledge and skills from academic pursuits to
contribute significantly to the Information Technology industry.
Work Experience:
Amazon Web Services Data Center Operations Lead (Glacier Lead)
[October 2022 Present]
Coordinate AWS Glacier operations within the region, ensuring optimal performance.
Primary point of contact for any Glacier related escalations at the IAD Sterling region.
Managed and responsible for the Glacier ticket priorities, actionables, media destructions and
RMA for the region.
Developed and led official trainings across regions for Quantum and Data Center services for
computer engineers.
Demonstrated proficiency in advanced troubleshooting and repairs, ensuring minimal downtime.
Utilized intermediate scripting skills to enhance AWS Glacier operations.
Created Method of Procedures and Standard of Procedures for Quantum and Glacier services at
the global level for AWS.
Managed multiple cross regional escalations for Glacier and Data Center services.
Responsible for nine buildings that serviced Glacier consisting of Quantum and Amazon devices.
Amazon Web Services DCO Lead
[October 2021 October 2022]
Single point of escalation for three data centers, ensuring smooth communication and operations.
Onboarded and trained new hires, facilitating their integration into the team.
Proficiently managed queues across the cluster, optimizing workflow efficiency.
Established as a subject matter expert in AWS Glacier-based operations for North America.
Created MCMs, performed audits, and led projects while maintaining the SLA requirements.
Led safety initiatives for the region for Data Center Operations team in Sterling.
Worked with media destruction, break/fix and destruction machines while maintaining the safety,
security and SLA standards.
Amazon Web Services Data Center Engineer
[May 2019 October 2021]
Proficiently maintained and administered servers, ensuring optimal performance.
Installed copper and fiber networks with precision and skill.
Conducted advanced troubleshooting, resolving issues promptly.
Demonstrated intermediate proficiency in Linux-based operating systems.
Acted as the first responder to AWS Glacier, server alarms, and failures.
Performed networking break/fix while working with networking brick and spines and fiber.
Performed maintenance on hosts, servers, switches and various computers.
Performed ISO-testing on various devices to identify root cause of an issue.
Best Buy Co., Inc. Geek Squad (Advanced Repair Agent)
[November 2016 June 2019]
Provided exceptional customer service, ensuring customer satisfaction.
Conducted employee training, contributing to team skill enhancement.
Managed inventory efficiently, optimizing resource allocation.
Demonstrated advanced expertise in computer hardware break/fix solutions.
Education:
George Mason University Fairfax, VA
[Fall 2018 May 2022]
o Bachelor s Degree in Information Technology
Northern Virginia Community College Sterling, VA
[Fall 2015 Fall 2018]
o Associates Degree in Science
Projects:
AWS Glacier Training Initiative:
Crafted and executed comprehensive AWS Glacier training sessions, resulting in a 76% increase in
trained technicians.
Contractor Onboarding Course:
Spearheaded the onboarding course for contractors, resulting in a notable 40% increase in new hires.
AWS Glacier Libraries Indication Project:
Implemented effective signage for AWS Glacier libraries, resulting in a 40% reduction in customer
impact.
Ticket Queue Backlog Reduction Project:
Played a lead role in dropping a backlog of our region's ticket queue by 81%.
Skills:
Proficient in Microsoft Windows and Linux-based operating systems.
Basic knowledge of Java, Python, and MySQL.
Experienced and skilled in customer service.
Proficient in Microsoft Office, Word, and PowerPoint.
Proficient in data visualization such as Tableau, SharePoint, Quip (Salesforce), etc.
Expertise in computer hardware.
Over 3 years of experience with AWS Glacier-based hardware and services.
Over 8 years of experience in the IT industry.
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