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TEmmaTurcsakPHONE NUMBER AVAILABLED_CentralStreet Address @yahoo.comDavenport, IA 52806SUMMARYHigh-energy and dependable Salon Manager with demonstrated expertise in guest services, product promotion and employee coaching. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction.SKILLSCleanliness and sanitationSupply ManagementTalent RecruitmentSafety awarenessCPR CertifiedAED certifiedCustomer friendlyDecision-making skillsRecruitment and hiringCustomer ServiceFast learningAppointment SchedulingDay-to-day operationsTraining staffRevenue GrowthSchedulingPerform well in high-demand,fast-paced environmentsEXPERIENCESalon ManagerBettendorf, IAGreat Clips/ Aug 2015 to CurrentManaged daily salon operations, including scheduling appointments, customer service, and staff management.Organized promotional events to attract new customers and increase sales. Developed policies and procedures to ensure customer satisfaction and safety standards were met.Maintained accurate financial records of all salon transactions. Trained and supervised staff on proper customer service techniques and product knowledge.Oversaw inventory control for retail products and supplies. Monitored employee performance to ensure quality services were delivered consistently.Resolved customer complaints in a timely manner while maintaining positive relationships with clients.Conducted interviews with prospective employees prior to hiring decisions being made. Placed inventory orders, monitored shelf stock and tracked expenses. Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.Scheduled employees and oversaw customer appointment calendar. Supervised banking procedures, cash flow and accounting processes. EDUCATION AND TRAININGCosmetologist : Cosmetology EducationCapri College Aug 2015Davenport, IAHigh School DiplomaDavenport Central May 2012Davenport, IAMedical Billing And Coding : Medical Insurance Coding Eastern Iowa Community College DistrictDavenport, IAMedical Terminology : Medical TerminologyEastern Iowa Community College DistrictDavenport, IA