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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYMotivated and organized customer service specialist with over 10 years of successful customer service experience. Skilled to train staff, quick learner and the ability to multitask with conditions changing as well as deadlines. Enjoys working in a faced paced environment, great communicator and skilled in a range of computer tools.EDUCATIONNail Technician. 2017Charleston Scool of BeautyBusiness/Marketing 2013 to 2016West Virginia State College-Institute, WVCERTIFICATIONSCertified Nail Technician. 2017Certified Breakfast Attendant 2013Customer Service Certified 2014Special Assets Collection Agent 2016PROFESSIONAL SKILLSExcellent Customer ServiceAdaptability and decision makingDetail oriented and organizedMultitaskingEvent planning and schedulingDIGITAL SKILLSWindows and Mac operations / Wireless Internet / Phone Systems / Microsoft OfficeWORK HISTORYBEHAVIOR SURVEYORDHHR, Charleston, WV 11/2020 to PresentMaking outbound calls for statistical purposesConduct surveys in a timely mannerCollect state data about U.S. residents regarding their health-related risk behaviors, chronic health conditions, and use of preventive servicesCUSTOMER SERVICE REPRESENTATIVELogisticare, Charleston, WV 08/2018 to 10/2018Answer the phone to help members with any questions about the new companySchedule non emergency medical transportation for membersCheck on location of the drivers for membersCalculate milage for members and driversVerify if the trip is within the service areaCOLLECTIONS AGENTBB&T Collections Center- Charleston, WV 09/2016 to 07/2017Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accountsPREP COOK/SERVER 12/2014 to 08/2016Cracker Barrel- Cross Lanes, WVCleans food preparation areasCuts and slices meats to the appropriate portion sizesMakes appetizers, soups and salads so that cooks can concentrate on entrees and main dishesRotates stock in containers to maintain freshnessBREAKFAST ATTENDANTComfort Inn - Cross Lanes, WV 10/2012 to 06/2013Assisted in maintaining the preparation of food and service in a sanitary conditionCleaned kitchen appliances, and work areasGreeted each customer with friendly eye to eye contactPrepared all breakfast foods, Cashiers, Prep CookGREETER/COOK/CASHIERSHONEY'S, LLC - Kanawha City, WV 11/2009 to 05/2012Greeted customers and provided great customer serviceSeated and checked out customers as well as tended the gift shopFollow all food and safety procedures according to company policies and health sanitationPrepared food, as per company standardsPerform all duties assigned to the position on timeHEAD CLERK FRONT DESKBest Western - 1001 Leon Sullivan Way, Charleston, WV 01/2009 to 08/2009Greeted all guests at any passing with a smileAccurately logged all guests in at check in/outDelivered messages and packages to all guests as soon as receivedAssisted guests with local information and special requestsREFERENCESJaqueta WhitfieldManagement Trainee at Enterprise Rent A CarPrinceton, WV 24740PHONE NUMBER AVAILABLEEMAIL AVAILABLETed RhimHospitality ManagementCharleston/Beckley AreaPHONE NUMBER AVAILABLEEmily BrownEmerald City Nails OwnerHurricane, WVPHONE NUMBER AVAILABLE/pre> |
