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Click here or scroll down to respond to this candidateEckenCandidate's Name
C U S T O M E R S E R V I C E C O N C I E R G EEMAIL AVAILABLE Orlando PHONE NUMBER AVAILABLEProfileExperienced and skillful Customer Service Agent providing high quality service to callers, addressing and meeting all needs. Organized, detail oriented, and experienced in handling all inquires Employment HistorySenior Benefits Advisor, GoHealth, RemoteMarch 2023 February 2024 Specialized in selling Medicare Advantage and Prescription Drug plans to seniors and retirees Prospected for leads through community events, referrals, and partnerships with healthcare providers Conducted presentations and educational seminars on Medicare, plan options, and enrollmentprocedures Assisted clients with plan selection, enrollment, and renewal, and addressed any concerns or issues Ensured compliance with CMS guidelines and regulations, and maintained accurate and completedocumentation Collaborated with team members and management to achieve department goals and improve performanceSenior Benefit Advisor, Health Plan One, RemoteMarch 2022 March 2023 Specialized in selling Medicare Advantage and Prescription Drug plans to seniors and retirees Prospected for leads through community events, referrals, and partnerships with healthcare providers Conducted presentations and educational seminars on Medicare, plan options, and enrollmentprocedures Assisted clients with plan selection, enrollment, and renewal, and addressed any concerns or issues Ensured compliance with CMS guidelines and regulations, and maintained accurate and completedocumentation Collaborated with team members and management to achieve department goals and improve performanceInbound Sales Representative, Holiday Inn, Orlando March 2019 March 20201. Receive inbond calls/ and make inbond calls to and from hotel guest and members for vacation packages. 2. Help guest with there accommodation 3. Upgrade guest packages or promotion 4. Answer all of guest and reward members questions and concerns. 5. Book dates for guest for future stays.Sales Associate, Choice Hotels, OrlandoSeptember 2016 January 2017 Receive inbond calls/ and make inbond calls to and from hotel guest and members for vacation packages. Help guest with there accommodation Upgrade guest packages or promotion Answer all of guest and reward members questions and concerns. Book dates for guest for future stays.Customer Service Representative, AAA, OrlandoJanuary 2015 March 2016 Provide assistant to callers who are AAA members in need of Tow,Gas, Stuck in Snow and various ofservice that AAA offers there members. Sign up callers who are in need of service and who do not have a AAA membership Provide outstanding service to our members in need EducationHigh School or equivalent, Oak ridge highschool, Orlando August 2001 July 2005SkillsAbility to MultitaskOutbound CallsInsurance SalesAdaptabilityMicrosoft WindowsNegotiationMedicareCustomer ServiceTroubleshooting (Problem Solving)ManagementQuality AssuranceCross-SellingMedicare AdvantageSalesHaitian CreolePrescriptionMicrosoft OfficeCommunicationsProfessionalismLanguagesEnglish Haitian CreoleHobbiesI enjoy fitness, Playing basketball writing and creating music. |
