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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated to learning, growing, and succeeding in company. Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.Professional, detail-oriented, and eager to work as part of a dynamic team to complete projects from start to finish.Thorough and dependable Office Worker with excellent administrative skills. Determined, dependable, and committed to the success of the team. To meet project objectives, prioritize projects and multitask effectively. Problem solver and performer with exceptional communication, planning, and decision-making abilities. Successful in organizing meetings and projects, improving policies and procedures, streamlining daily operations, and strengthening relationships with coworkers, associates, and partners. Data collection and analysisOperating systemsTeam LeadershipNetwork development and administrationVirtualizationSchedule managementTechnical supportCustomer serviceProgrammingData collection and analysisAdvanced knowledge of technologyMS OfficeOrganizationTeam managementSupervisionProblem resolutionProject organizationFirst Aid/CPREffective leaderAdministration knowledgeGED - 2005Cuba High School - Cuba, MOProgramming & Fielding Assistant - November, 2022 to February, 2023 GreatBlue Research, Inc. - Glastonbury, CTPrimarily responsible for the delivery of specific research-related activities which include managing or support in market research studies, design, test, data analysis, reporting findings to the client, quality assurance in data collection, programming, and ensuring timelines and deliverables are met. All project-related documents were maintained and updated by me. Identified threats and devised strategies to mitigate them. Professional SummarySkillsEducationWork HistorySupervisor - March, 2022 to November, 2022GreatBlue Research, Inc. - Glastonbury, CTEmployees are coached and counseled to ensure that each work process is carried out in accordance with company policies.Investigated equipment failures using a variety of troubleshooting techniques. Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.Evaluated team performance and provided metrics to members of the leadership team. Maintained a high level of morale and teamwork on the production floor through frequent communication with up to 25 employees.Established clear priorities and high production standards. Ensured that company policies, objectives, and communication goals were met. Monitored equipment efficiency, double-checked materials supplies, and coordinated manpower requirements to meet expected demand.Kept track of employee performance and offered coaching and constructive feedback to help them improve in areas where they needed it.Project Support Coordinator - November, 2018 to July, 2020 Communications for Research, Inc. - Steelville, MO Kept project schedules on tracked by managing timelines and making proactive adjustments. Collaborated with Project Managers on project technical aspects. Advised departmental leaders on how to identify issues and provide solutions to specific problems and concerns.Created and tested models of alternative designs and processing methods to determine feasibility, operating condition effects, new application possibilities, and the need for changes. Was in charge of streamlining productivity for ongoing and special projects. Communicated with all team members to keep the project on track. Kept track of all hours and expenses to keep the project on track and within budget. Managed multiple projects from start to finish, prioritizing needs and delegating responsibilities. Created proposals for clients that outlined the scope and timeline of the project. Managed deadlines and adjusted workflows as needed to keep projects on track. Team Lead, Management - July, 2014 to November, 2018 Meramec Electrical Products Inc. - Cuba, MOManagedCompleted the work outlined on the repair order with efficiency and accuracy. Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills. Used discretion and good judgment when it came to using company materials and supplies. Repaired all types of safety equipment to make it more effective in emergency situations. GuidedUsed a variety of machinery and equipment, including forklifts to perform daily requirements. Improved overall productivity and efficiency by training. On-site training was provided by me.TrainedHad planned ahead.Was in charge of representing my department.Quickly identified problems and alerted plant manager and operations to any potential project delays. Inspected and reviewed systems to ensure that they were compliant with all requirements. Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.Provided support and mentoring to new team members as they learned various navigational duties. Used agile work methods to ensure that projects were completed quickly and successfully. Lead Supervisor - October, 2006 to July, 2014Communications for Research, Inc. - Steelville, MO Was in charge of hiring, training, and managing all staff, as well as employee development, disciplinary action, and performance reviews.Coordinated supervisory assignments to ensure that operations were led by strong front-line leadership.Provided superior customer service and skillfully resolved conflicts in every interaction. Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.Reduced the amount of time required for training by updating the training program. Provided in-depth training to workers to promote strong team performance. Coordinated site investigations, documented issues, and escalated issues as needed to executive teams. Quickly implemented corrective actions to maintain high quality standards and protect consumers. Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.Learned each team member's role in providing skilled backup during shortages and periods of high volume.Forecasted the department's labor needs and created accurate budgets to meet anticipated demands. DA Unloader - April, 2004 to October, 2006Walmart Distribution Center 6069 - Saint James, MO Read and attached appropriate labels and tags for product and package identification. Wrapped them in cling film, padded blankets, and tape to protect items from damage. Unloaded merchandise using forklifts and pallet jacks. Promptly responded to all supervisory questions about the job and provided updates on expected task completion times.Promoted workplace safety and reported potential hazards in a timely manner. Labeled packages and pallets to ensure that items were easily identified. Drove a moving truck safely to the destination, delivering items without nicks or scratches. Kept the warehouse clean and organized to maximize team efficiency and productivity. Aided in the transportation of large loads to designated areas. Kept an organized work area by securing and properly storing equipment. Double-checked the accuracy of the product load and transported it safely throughout the warehouse. Secured items by securing them with straps over protective padding during transportation. Immediately informed the purchasing team of any missing or damaged items when unloading and receiving.Carefully unloaded parcels from the truck to avoid damage. Double-checked the quantity and description of the materials received by comparing them to the packing list.Used handheld scanners and physical logs to keep track of item movements. Was responsible for operating powered lift trucks, floor sweepers, pallet jacks, and forklifts in a safe and incident-free manner. |
