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Click here or scroll down to respond to this candidateAVAPRADHANJR. IT SUPPORT SPECIALISTSKILLExperienced in Administration of Exchange and Microsoft Teams, OneDrive, Teams PhoneExperienced in supporting Microsoft Windows Operating Systems and Mac OSEnd user support (Network, Internet, DNS, DHCP, Port, VPN, Map Drives, Outlook, Teams etc.)Microsoft Active Directory, Group Policy, GroupsAdministration of Exchange and Microsoft TeamsTeams Phone Enablement and InstallationTroubleshooting onsite and remoteManaging Fileserver Onsite and Cloud BackupPC ImagingMicrosoft 365, Azure VM Management and Cloud PCExperienced in Ticketing SystemExperienced deploying and supporting Microsoft Teams Video Conference Rooms WORK EXPERIENCEOvation Workplace ServicesDesktop Support Technician - July 2023 November 2023 Supporting 50-100 employees for all IT Infrastructure related issues Configure, and troubleshoot Windows-based operating systems. Closing tickets at the rate of 10-15 per day Respond to questions and concerns about service and escalate calls appropriately. IT Support for office users with outlook and Microsoft Teams support Basic Network connectivity support (Internet, Network Drives and VPN) Promptly responded to general inquiries from clients via teams, E-mail Orion IT ConsultingJr. IT Support Specialist (Contract, Remote) - Nov 2021 - June 2023 Supported 15 customers with 50-100 employees for IT issues. Daily End users operation IT support, including (User Management/Workstation Setup) Create/Modify and delete a new user and their mailboxes and Teams. Closing tickets at the rate of 10-15 per day Supporting HR for Onboarding and Offboarding (Creating AD Accounts and assigning Office365 licenses) Active Directory users and Exchange Mailbox management and end users Outlook support Office 365 Basic Management for Exchange Online, One Drive and Teams Users support for the Network, Internet, VPN related issues Experienced in the online ticketing system PC Imaging and inventory management Azure VM Management FileServer Backup and MAP Drives support Active Directory Group Policy managementDelta Global IT July 2020 Oct 2021IT Support Level 1 (Remote, Contract) Supported 10 customers with 50-100 employees for all IT Infrastructure related issues Supported clients; each client had approx. 25-100 users (Law Firms, Schools, Dental Office and small community hospitals) Remote Support for Windows 10 and 11 laptops and desktops Closing tickets at the rate of 10-15 per day Help end Users with any issues remotely using Quick Assist, teams, RDP and TeamViewer Respond to questions and concerns about service and escalate calls appropriately. IT Support for office and home users Windows 10, 11 and Mac operating system support Outlook and Microsoft Teams support Basic Network connectivity support (Internet, Network Drives and VPN) Promptly responded to general inquiries from clients via telephone mail, E-mail SUMMARYWith over 3 years of experience as an ITSupport Specialist, I specialize in managingand supporting various IT infrastructureand applications, including ActiveDirectory, Exchange, Office 365, Azure,VoIP, and local area networks. Im knownfor providing exceptional end usersupport for hardware, software, andapplication issues, both onsite andremotely. My problem solving andcommunication skills have earned mepraise for resolving issues promptly. I holdprofessional certifications in CompTIANetwork+ and have a Bachelors degreefrom Tribhuvan University, Nepal. Impassionate about technology and enjoystaying up to date with the latest trendsand tools.CONTACTEMAIL AVAILABLEPhone- PHONE NUMBER AVAILABLEEDUCATION Bachelors Degree - TribhuvanUniversity, NepalProfessional Certification CompTIA Network+Certified MS-900 Microsoft 365 FundamentalsCertified |
