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EDUCATIONEMORY UNIVERSITY - Masters, DivinityMORRIS BROWN COLLEGE - BS Business ManagementProfessional Summary:WORK EXPERIENCECASE INVESTIGATOR (Covid 19 Contact Tracer) August 2021  June 2022 Georgia Department of Public Health3 Times Winner: Employee of the Week for exceeding the account resolution expectations over and above peers.Provided excellent customer service, empathy and understanding to clients during interviews and calls.Conducted Interviews with clients with confirmed cases of Covid -19 to help determine points of exposure.Ensured that each interview was summarized and updated in the system of record.Referred clients to medical facilities as requested to get their questions answered about additional treatment and resources.Received and made numerous calls throughout the day to connect with clients for interviews.Took detailed notes for each interview to ensure all important incidents and family needs were captured.HOSPITAL CHAPLAIN May 2004  October 2020Emory HospitalResponsibilities:Conducted daily rounds to provide moral support and encouragement to staff during COVID-19 pandemic.Served as point of contact and liaison between family members and patients during COVID-19 Pandemic.Managed weekly schedule to provide requested care and counseling to patients, families and employees in moments of bereavement or distress.Made post discharge calls to bereaved parents and families as needed.Provided presence and palliative care to emergency room patients.Implemented support group for young breast cancer survivors.Made grief presentations to Long Term Acute Care (LTAC) hospital employees.Appointed to Dekalb Medicalss Hospital Ethics Committee (prior to Emory conversion).Appointed to the Service Excellence Committee focused on providing employee recognition.Achievements:Board Member with the Dekalb Medical Foundation.Critical Incident Stress Management facilitator.Facilitated Cancer HELP support group.interim Diversity Trainer for general employee orientationLead Facilitator for the Long Term Acute Care Employee Orientation.Co-lead for the quarterly family grief support group.HOSPITAL CHAPLAIN (On Call) June 2004  August 2020Piedmont HospitalResponsibilities:Provided presence and palliative care to hospital patients.Provided ecumenical ministry on an as needed basis to patients and families.Plan and conduct special holiday services for patient families and employees.CHAPLAIN RESIDENT August 2003  August 2004Emory Healthcare SystemsResponsibilities:Led support for residents in assisted living facilities, nursing homes and hospital rehab units.Oversaw support for patients, families and staff in cases of death and long term care.Performed weddings and funeral memorial services.Visited residents and patients in hospital units.Participated in ethics consults and patient care plan consults.Participated in multidisciplinary grand rounds.ADDITIONAL WORK EXPERIENCEPROJECT MANAGEROutsourcing Unlimited1/2001  1/2002SYSTEMS CONSULTANTLucent Technologies9/1996  1/2000SYSTEMS CONSULTANTAT&T8/1984  9/1996SKILLSProficient in Microsoft Office Suite (Word, Power Point, Excel, & Access)Optimally listeningQuickly identifying and owning customer issuesActively search for solutions to problemsMaking quality decisionsAttention to detailInteracting with a globally diverse group of customers and colleagues