| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Fort White, FL EMAIL AVAILABLE PHONE NUMBER AVAILABLECAREER SUMMARYDynamic professional with a proven track record in Medicare sales, insurance consultation, and customer service optimization. Adept at leveraging extensive industry certifications to deliver top-tier client experiences. Renowned for seamlessly transitioning between specialized roles, from revenue optimization in hospital settings to personalized consultations in insurance. Eager to bring a blend of strategic expertise and hands-on experience to a forward-thinking organization. Passionate about driving results and elevating customer satisfaction.Areas of ExpertiseMedicare Sales Enrollment Customer Service Communication Contracting AHIP Certification Insurance Sales Personalized Consultations Hospital Revenue Optimization; POS Collections Maternity Patient Registration Billing CHAA-Certified Expertise Employee Mentoring Training Telephone Communications For Specialized Populations Insurance Licensing; Certification Food Delivery Operations.PROFESSIONAL EXPERIENCE*TranZact LLC division of Willis Towers Watson (Remote) Aug 2022 - Mar 2024 Achieved optimal enrollment by effectively assisting eligible Medicare recipients tochoose the right plan in a remote call center setting. Enhanced TranZact LLC customer service standards by addressing and resolvingMedicare plan inquiries remotely leading to a boost in client trust and satisfaction during the selection process.Go Health / Go Medicare (Remote) Mar 2021 Aug 2022Senior Medicare Sales Agent Elevated Go Health / Go Medicare client satisfaction by expertly guiding customers intheir selection of Medicare-related products as a Senior Sales Agent.C3 Communications / Everise (Remote) June 2020 Mar 2021Contractor for Medicare Sale Related Products Excelled in the 2021 Medicare Annual Enrollment Period by successfully completingcontracts with over 25 insurance carriers and attaining AHIP certification. Boosted WellCare customer satisfaction by adeptly assisting with prescription drugprogram inquiries, managing payments, and updating payment arrangements as adedicated Customer Care Representative. Seamlessly transitioned between primary and secondary assignments, ensuringexcellence in both Medicare sales and customer care.*Bankers Life Casualty (Gainesville, FL) Oct 2019 Insurance Sales Representative Enhanced Bankers Life Casualty client trust by offering personalized salesconsultations for Life Insurance, Medicare Supplementation, Annuities, and ancillaryplans.Global-Tel Link (Gainesville, FL) Jan 2019 Sept 2019 Customer Service Agent Strengthened family bonds by assisting families of incarcerated individuals withtelephone communications and website usage, ensuring smooth communicationchannels.*Bite Squad (Gainesville, FL) Sept 2018 Feb 2019 Food Delivery Service Contributed to efficient food delivery operations, ensuring timely and satisfactoryservice to customers in the Gainesville area.*Tish Oleksy State Farm (Gainesville, FL) April 2018 July 2018. Licensed Insurance Service and Sales Producer. Advanced Tish Oleksy State Farm service capabilities by promptly securing both 4-40and 2-15 licenses, displaying dedication and expertise in insurance sales and service.Middlesex Hospital (Middletown, CT) Jan 2011 Mar 2018 Hospital Access Representative II Elevated POS collections by an extraordinary 1800%, optimizing hospital revenue andfinancial efficiencies. Revolutionized maternity registration processes by taking sole responsibility andrevising forms, leading to streamlined patient experiences. Enhanced team performance and reduced billing errors by providing CHAA-certifiedexpertise, mentoring new employees, and resolving complex billing issues.OTHER RELEVANT EXPERIENCESState Farm Insurance (Jacksonville, FL) Mar 2007 Nov 2010Sr Payment Plan RepresentativeFamily Care Partners Northside (Jacksonville, FL) Sept 2006 Mar 2007SchedulerWomen Physicians Of Jacksonville (Jacksonville, FL) Jan 2005 Aug 2006Scheduler/Medical Records ClerkMayo Clinic (Jacksonville, FL) Jan 1990 Jan 2005Various PositionsEDUCATION & CERTIFICATIONSFlorida State College (Jacksonville, FL) AHIP Certification for 2024 completed. Insurance License 4-40: June 2018 to June 2024. Insurance License 2-15: June 2018 to June 2024. CHAA for Hospital Access: March 2013 to March 2019, Certified Hospital AccessRepresentative. NAHUC Certification, Unit Secretary/Health Unit Coordinator: June 1995 to June 2001. |
