| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Home phone: PHONE NUMBER AVAILABLE Mobile phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummaryI am a professional with experience in the areas of public contact, customer service, and technical support. I am currently aggressively pursuing a degree in Information Technology Management and Security at Rasmussen College, obtaining Security + certifications, and other professional credentials. With my education, I am interested in seeking a position where my existing skills and those I am acquiring in my studies could be of service to any technical or security management organization.SkillsAdaptability to changes and challengesStrong ability to assess technology needs with various customersMicrosoft Word, Outlook, One Note, PowerPoint, Publisher, VisioInformation security familiarity: Disaster Recovery, risk management, internet research, security literature, and security tools.Advanced PC upgrades (built two computer systems), component replacement, and repairsSocial media creation(blog), video and computer graphics editing: Pinnacle and DAZ StudioEmployment ExperienceDell Pro Support Specialist Alorica, Inc., Lake Mary, FL, 8/2018 9/2019 Provided the highest level of professional hardware issue resolution for all Dell desktops and notebooks.Member Services Representative Sitel Corporation, Ocala, FL, 04/2016 7/2018Securely delivers personal financial information over the phone for clients of a nationwide network of credit unions.Assists in enrollment, maintenance, and troubleshooting of online banking accounts.Analyzes credit card activity for fraudulent transaction and prevention of future occurrences.Sales Representative Creative Channel Services, Ocala, FL, 10/2014 - 1/2015Canon printer specialist: Guided customers personal interests and needs and provided an exceptional buying experience.Exceeded weekly sales goals by 10 percent.Reached, galvanized, and directed valuable customer awareness of product technical features related to Canon and Best Buy.Care Giver Kathryn Klein, Ocala, FL, 05/2008 11/2013Adapted to and dedicated full time quality care-giving to terminally ill spouse with blindness and chronic kidney disease.Managed and operated daily routine home peritoneal dialysis and all personal needs including precise dietary requirements, medicine usage, doctors visits, monthly reports, and ordering outsourced medical supplies.Customer Care Representative Convergys, Inc., Tamarac, FL, 07/2002 05/2008Demonstrated professional outsource call center technical support and award winning customer care for residential consumers of Time Warner Cable, Charter Internet, AT&T Mobile Phones, and Comcast Television.Educated hundreds of callers in need of product upgrades, activation, programming, invoice clarifications, and internet access.Education:A.S. Information Technology Management and SecurityRasmussen College, Ocala, Florida, 12/2016Deans List, GPA 3.94B.A. Degree, Secondary School Education, English, Language Arts and Biological ScienceFlorida Atlantic University, Boca Raton, Florida, 12/1984B.A. Degree, English LiteratureFlorida Atlantic University, Boca Raton, Florida, 05/1982 |
