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ResourcefulConflict ManagementTechnical Skills2007-2010 ExcelLotus 1232007-2010 Word2007-2010 OutlookWindows 72007-2010 PowerPointObjectiveTo acquire a position utilizing my business administration education and previous leadership experience.Professional ExperienceWestern Southern Life Insurance Company  Cincinnati, OH May 2013 - PresentClaims AnalystConsultant to other associates on cases they are handling.Review, process, and pay death claims that are up to an approved amount, while maintaining company compliances.Analyze trends in requests from agents and producers in order to identify and mitigate risk to Enterprise that maintain regulations.Western Southern Life Insurance Company  Cincinnati, OH February 2008  May 2013Claims ApproverProcessed claims for natural death benefits.Facilitated training manuals for new associates.Handled over 60% of workload on an approvers level.Western Southern Life Insurance Company  Cincinnati, OH February 2006  February 2008New Business ProcessorIdentified system and procedural problems and recommended resolutions.Actively worked on E-term Business for Home Office Sales representatives.Gathered, researched, and analyzed policy information that provided accurate information to each client. (Internal and External.)Western Southern Life Insurance Company  Cincinnati, OH June 2005  February 2006Image Transaction SpecialistTrained new associates on different business units.Evaluated new procedures to improve quality of imagery.Correctly identified incoming correspondence for all business units and all departments.Western Southern Life Insurance Company  Cincinnati, OH September 2003  June 2005Application SpecialistPulled policies upon request.Answered agents questions regarding completion of an application.Reviewed and processed incoming mail to be imaged for several departments.Vernon Manor Hotel  Cincinnati, OH June 2000  January 2004Assistant Front Desk ManagerGreeted customers.Supervised numerous employees.Made reservations for walk-in, fax, and incoming phone call clientele.Organizations & Affiliations2012-13  United Ways Emerging Leaders MemberAwards/RecognitionsDec. 2010, Feb. 2011, April 2011, & June 2011  Spots received for Teamwork,and Assistance to Management and Extra EffortApril 2011 - SMIP Awards for Team Support, Extra Effort, etc.SHONDA FINNELLCell: PHONE NUMBER AVAILABLE  EMAIL AVAILABLE1104 Ann St.  Newport, KY 41071