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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLECell phone: PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYProfessional with excellent bilingual administrative experience and a diversified background in customer service and relations with proven ability to help resolve problems, conform to deadlines, adaptable to changing environments, and comfortable working in teams or individually. Focused on continuous improvement and learning.EXPERIENCE2016-2024 CCM, Melbourne, FLRepresentative (Remote) provided education, training and support, problem resolution to applicants, assisting members, providers and agents calling for membership provisions or clarification of healthcare programs by phone, email and Chat ; taking monthly payments, as well as, researching problems with payment, providing timely resolution to problems, recording all interactions in the proper systems and databases.2010-2016 State of Florida, ACCESS, Rockledge/Cocoa, FLPerformed diverse tasks as an interviewing clerk; assisted clients through application and recertification of state benefits; completed on-the-phone and in-house interviews with clients, used government agencies to authenticate IDs, verify income, and client backgrounds; utilized Excel spreadsheets, generated and reviewed confidential correspondence. Knowledge of AVAYA and PATLIVE phone systems; met with clients to resolve problems in their cases. Faxed, scanned documents to clients file.2008-2010 LiveOps, Inc.Virtual Call Center Independent Agent with national and international inbound calls from bilingual clients.EDUCATION Eastern Florida State College fka Brevard Community College, Cocoa, FLAA DegreeSKILLS Proficient in Client Profiles, Prevail, MSWord, PowerPoint, Outlook, Excel, MS Teams, Chatra, HubSpot, Sales Force. Operate cpoier, fax, soft phone. Fluent in Spanish,REFERENCES Provided upon request. |
