| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Arlington, TX Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
EDUCATION:
Philander Smith College, Little Rock, AR
BA Business Education, 1990
Honors Magna Cum Laude & Distinction in Field
PROFESSIONAL CLAIMS EXPERIENCE:
E A Renfroe, Best Claims Solutions, Q A Claims & Eberl Claims Service, October 2016 October 2023,
Independent Adjuster
Processed Daily Claims, CAT Claims.
Conducted quality first contact interviews with policy holders for initial reporting and set
reasonable expectations of the claims process.
Reviewed photos from field adjusters and policyholders to determine cause of loss and extent
of damage.
Coordinated home inspections with field adjusters and contractors.
Created scopes and produced quality estimates using virtual scoping.
Reconciled estimates received from field adjusters and coordinated with contractors to come to an
agreement on work performed.
Evaluated claims involving wind, hail, contents, ALE, HRU, BUSD, California Wildfires and water
damage to dwellings and other structures.
Made approval or denial decisions.
Prepared denial letters and reservation of rights letters when necessary.
Investigated insurance claims on behalf of the insurance carrier.
Issued payments for settlements, after accurately analyzing the estimate.
Licensed in multiple states; including New York and Hawaii.
Provided excellent customer service.
Demonstrated excellent communication skills.
Managed time constructively in both solo and team environments.
Boenker's Group of Companies, February 2016-August 2016, Staff Adjuster
Negotiated and settled auto claims.
Explained policy language to insureds.
Maintained documentation in an accurate and timely manner according to established procedures
and as required by the TDI.
Set up car rental corporate accounts while vehicle is being repaired.
Provided excellent customer services.
Candidate's Name Page 2
Teleperformance USA, August 2010-February 2016, Coach & Tele-sales Agent
As a member of the Leadership Team, I provided world class customer service and facilitation to Medicare
and/or Medicaid eligible recipients and new employees through coaching and training via a call center
environment.
Monitored the team metrics of 15 25 agents.
Evaluated calls for quality standards.
Proficient in Medicare plans, HIPAA laws, Medicare rules and regulations.
Coached and motivated daily to ensure success on personal goals and team metrics.
Processed enrollment applications for Medicare/Medicaid.
AFLAC, March 2009 August 2010, Independent Insurance Agent
Educated consumers on the importance of insurance and enrolled customers in supplemental and
life insurance.
Provided excellent customer service.
Organized and conducted seminars.
Compiled and distributed monthly newsletters.
Coach America, February 2008 March 2009, Motor Coach Operator
Operated motor coach buses and trolleys within Texas and other states.
Maintained monthly logs and other federally mandated paperwork.
Preformed pre-trip and post-trip inspections.
Provided excellent customer service.
Stanfield Realtors Inc., November 2001 December 2007, Real Estate Agent
Implemented marketing strategies.
Conducted listing and buyer presentations.
Organized and conducted real estate seminars.
Counseled buyers on credit and the home buying & loan process.
Completed, submitted, and negotiated real estate contracts.
Coordinated all sales and closing activities of real estate transactions.
Compiled and distributed monthly newsletters.
Maintained daily communication with customers in person and by telephone.
Little Rock Schools, Grand Prairie ISD, Dallas ISD, August 1995 August 2001, Mathematics Instructor
Taught courses in mathematics to secondary pupils, following the course of study adopted by the
Board of Education
Conducted teaching and instructional activities, using educational equipment, materials, books and
other learning aids in public schools and Job Corp in Texas and Arkansas
Maintained teaching lesson plans and developed individual plans to enhance student's abilities.
|
