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Click here or scroll down to respond to this candidateCandidate's Name
IT System Integration SpecialistProfile:Driven and efficient Information Technology Specialist with 15+ years experience in system integration, solution planning, implementation, testing and maintaining enterprise solutions. Posses extensive knowledge of systems engineering life-cycle and change management. Employment History:C o mputer S y s t e ms T e c h n i c i a nSelf -Employed-Hybrid -San Diego,CA-Nashville, Tennessee February 2020 Present Provide initial requirements scoping,installation,configuration and maintenance of SMB and enterprise software and networks using current protocols and organization to ensure daily operational success Engage with clients and provide solutions by using active listening and friendly professionalism to uphold positive brand image Ensure complete problem resolution through identification, analysis, duplication and testing to provide a 93% first call completion rate and a current MRR over $10,000.Production Print TechnicianKonica Minolta Business Solutions-San Diego,CAAugust 2018 January 2020 Konica Minolta Certified Production Print Expert Provided installation, maintenance, troubleshooting, repair, and connectivity of high volume printers and controllers by using established technical manuals and innate electro- mechanical skill set resulting in average CSAT scores over 92 Ensured client satisfaction using conflict management and resolution skills resulting in a retention rate over 90% ECM ConsultantSelf Employed -Hybrid-San Diego, CAFebruary 2011 July 2018 Provided content management strategy and implementation consulting to SMB market by spearheading client acquisition, business systems analysis and solution deign resulting in 20% year over year growthDetailsPHONE NUMBER AVAILABLEEMAIL AVAILABLEChapel Hill, TN 37034Skills: SystemsIntegration Problem Solving Client RelationshipManagement Communication IT ServiceManagement Business Analysis Data Analysis Troubleshooting Windows Server SaaS Cloud Computing Solution Design SolutionPresentation Pre-SalesEngineering Microsoft Office Microsoft Visio Ensured solution adoption through change management strategy application and end user driven testing, resulting in a yearly renewal rate over 80% Western Region Sales EngineerKnowledgelake -St. Louis, MOMarch 2007-February 2011 Provided needs analysis, solution design and presentation for a Microsoft SharePoint Capture solution employing a consultative sales approach, technical acumen and outstanding presentation skills. Directly contributed to meeting or exceeding Western Region quotas over $500,000 Utilized sales cycle management and technical liaison skill set during initial end user, C-level and IT stakeholders meetings to ensure accurate expectation setting, directly contributing to the acquisition of multiple marquee enterprise clients.Education:Bachelors of Science- UOP- San Marcos,CAInformation TechnologyAssociates In Applied Science- Community College of the Air Force Avionics systems TechnologyCertifications:CDIA+, Comptia- February 2006Security+, Comptia (Pending February 2023 Exam)Production Print Expert, KMBS - August 2018Ricoh Image Management Consultant Certification, Ricoh- August 2005 e-Copy Sales Certification, Kofax- September 2007 Ricoh Sales Development Certification (Best in Class) - May 2008 Multiple OEM MFP/Controller Certifications, Konica Minolta/Ricoh -July 2001 January 2022 |
