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Click here or scroll down to respond to this candidateCandidate's Name
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Professional Summary:Highly Experienced and motivated individual with strong written and verbal communication and professional with strong leadership and relationship-building skills. Objective:Collector Specialist with more than 20 years of experience in collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections. Resolving customer billing problems and reducing accounts receivable delinquency. A/R Specialist detail to thrive in a fast paced environment with experience of invoice processing in Excel and accounting software.Will contact customers, vendors, and prepare ACH and Credit Card payments. Reconcile processed work by verifying entries and comparing system reports to balance. Charging expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries. Skills:*Staff development*Team leadership*Data management*Extremely organized*Conflict resolution*Self-motivated*Bilingual* Phone Etiquette* Type 35 or more WPM* Good Listener* Rapport Builder* Office machinery such as fax machine andscanner* Team Player*AS 400*Microsoft*SAP*Workforce*Salesforce * Image3Work HistoryFebruary 21,2023 - December 5, 2023Sunstate EquipmentAccounts Receivable/CollectorContact customer via email and phone to determine intent to pay and ability to resolve delinquencyAccounts Receivable Specialist/CollectorContact customer to determine intent to pay and ability to resolve delinquency Maintain good customer relationsSkip trace to find customer contactworked on 3 different reports 60 plus days delinquency and 90 plus days delinquency 30 pulse delinquency on 30 day termCreated and filled in lien waiversReached out to general contractors for job addresses entered and processed ACH and credit card payments for customers assisted customers on signing into Navigatoremailed statements and invoices to customersworked with sales team on customer disputesreached out to sales team for POsSkip trace for good A/P contactsAttentive to accounts that are 60 plus in delinquency Worked on a Portfolio of 300 cash clientsAccounts of one time cash customers from 2021Assisted work colleagues collect on their credit card or cash accounts. Entered credit card payments over the phoneE-mailed invoicesSearched for payments already sent and applied them correctly to accounts May 23, 2022- July 15, 2022HomeSmartAccounts Receivable SpecialistReached out to agents via-mail and phone for past due balance Answered inbound calls from agents wanting to make payments or update payment methodsEntered customer ACH and credit card paymentsWorked on chat inbox from agent recruiting for balance payoff for possible rehire Worked in Cash App inbox and charged credit card on autopay for invoices that were generated for the monthAssisted agents to set up autopay in RSA portalScanned statements to payable departmentCreated Nacha files for agents commissionOther duties assignedMarch 2020-May 2022Insight Enterprises2701 E. Insight WayChandler, AZ 85286Contact customer to determine intent to pay and ability to resolve delinquency Maintain good customer relationsEnter disputes to match POsSubmit invoice to summary billing and have revised to match POs Skip trace for good A/P contactsWork a portfolio of 300 clients with an amount $15million combined Attentive to accounts that are 60 plus in deliquency Tech DataCredit Analyst/Collections Contact customers to determine intent to pay and ability to resolve delinquency Maintain good customer relations while collecting on delinquent balances and negotiations Provide assistance by offering solutions based on clients individual needs with a goal to negotiating immediate payments and/or promises to pay Interact with clients in accordance with state and company guidelines while working in a fast-paced environmentManage a portfolio of 300 accounts with a combined balance of $5million dollars July 2018 - August 2019Global Lending ServicesCollections Representative/ Customer Service Manage a portfolio of accounts to minimize risk exposure by focusing on collections Contact customers to determine intent to pay and ability to resolve delinquency Maintain good customer relations while collecting on delinquent balances and negotiations Provide assistance by offering solutions based on clients individual needs with a goal to negotiating immediate payments and/or promises to pay Interact with clients in accordance with state and company guidelines while working in a fast-paced environment Provide high quality service in dealing with dealers and management Accurately and professionally document systems with details of current contacts and subsequent results. Research additional contact information to locate customers when necessary. December 2016 - May 2018Mobile Mini - Corporate Office Phoenix, AZDispute Resolution Specialist Worked directly with (Sales and Branch Managers) to achieve results for customer's request. Entered cases to billing department for cash research providing copies of copies of payment back. Reached out to Branch Managers referring disputes from customers for fees received on the customers invoices and statements.October 2016 to December 2016Mobile Mini - Corporate Office Phoenix, AZCollections Specialist Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances. Maintained a high volume of calls to meet demands of busy group. Set up drafts and processed immediate payments. Worked in call center environment handling manual and automatically dialed outbound calls. Used skip tracing and other techniques to locate debtors. Monitored accounts for compliance with established payment plans. Prepared documents, reports and presentations using advanced software proficiencies. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Followed up with customers to collect information and verify details. Provided extensive clerical and administrative support to department staff. Processed payments and applied to customer balances. Collected and arranged information and entered details into computer database. Set up and updated customer accounts with interactions, payments and personal information. Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Generated and mailed updated statements.October 2000- October 2016SmarthealthSr. Collections Specialist Customer service for 6 years answering incoming calls and placing orders for Drs. Front and back dental office supplies. Entered payments for quick release. Released orders for 3-5 business deliveries. A/R for 9 years, made outbound 65-100 calls a day to customers with delinquent accounts of 75 days past due. Analyzed customers credit to open credit line for new customers. Took over the phone credit card and check by phone payments. Made payment arrangements. E-mailed and faxed copies of invoices to customers per request. Collected from $500,00.00 to $1,000.000.00 per month. |
