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Click here or scroll down to respond to this candidateCandidate's Name
https://LINKEDIN LINK AVAILABLEWoodland Park, Colorado 80863 PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL SUMMARYDedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service anunparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.SKILLS- Efficient and Detail-Oriented- Verbal and Written Communication- Building Customer Trust and Loyalty- Calm and Professional Under Pressure- Upbeat and Positive Personality- De-escalation Techniques- Understanding Customer Needs- Customer Data Confidentiality- Multitasking and Prioritization- Computer Proficiency- Live-Chat Messaging- Microsoft Office Suite- Inbound and Outbound Calling- First-Tier Technical Support- Document and Records Management- Patient and EmpatheticWORK HISTORYCertified Pharmacy Technician 05/15/23 presentSafeway Pharmacy Woodland Park, Colorado- Counted, measured, and compounded medications following standard procedures.- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.- Stocked, labeled, and inventoried medication to keep accurate records.- Maintained drug inventory levels by ordering necessary medications and supplies.- Assisted pharmacist with problematic prescriptions and addressed customer questions to keep the pharmacy efficient.- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.- Resolved non-routine issues like third-party billing, computer system, and customer service issues. Voice Transcriptionist Realtime Closed Captioning, 05/2015 to Current VITAC Greenwood Village, CO- Realtime voice write/transcriber remotely.- Conduct transcription for legal proceedings, public service events, and corporate meetings.- Generate error-free transcripts with skilled capturing and proofreading.- Conduct transcription, closed captioning, and Communications Access Realtime Reporting (CART).- Leverage computer-aided transcription system to prepare verbatim records. Helpdesk Support Technician Tier 1, 01/2010 to 06/2014 Pearson VUE Centennial, Colorado- Call Center helpdesk technician for students and professors via Right Now ticketing system.- Troubleshooting multiple platforms via phone, chat, and email.- Provided Tier 1 IT support to non-technical internal users through desk side support services.- Documented transactions and support interactions in the system for future reference and addition to knowledge base.- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.- Managed customers' expectations of support and technology functionality to provide a positive user experience.- Explained technical information in clear terms to non-technical individuals to promote better understanding. Certified Pharmacy Technician, 08/2005 to 10/2009Safeway Pharmacy Centennial, Colorado- Counted, measured, and compounded medications following standard procedures.- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.- Stocked, labeled, and inventoried medication to keep accurate records.- Maintained drug inventory levels by ordering necessary medications and supplies.- Assisted pharmacist with problematic prescriptions and addressed customer questions to keep the pharmacy efficient.- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.- Resolved non-routine issues like third-party billing, computer system, and customer service issues.- Maintained proper drug storage procedures, registries, and records for controlled drugs.- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.- Reviewed and verified customer information and insurance provider information.- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.- Collected co-payments or full payments from customers. EDUCATIONHigh School Diploma: 06/1980Garfield High School - Garfield, New JerseyCERTIFICATIONS- PTCB Certification April 22, 2023- PTCB Certification 2005- Colorado Department of Regulatory Agencies Division of Professions and Occupations State Board of Pharmacy 05/02/23- NTPA Certification 2010- CPR Training Certification 2010- Q-Map Certification 2010 |
