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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Stonewood Gate DriveRiverview, Florida Street Address
Phone: PHONE NUMBER AVAILABLECell PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveTo procure a challenging position in the field of Electronic Medical Record (EMR) Systems as a Curriculum Developer, Trainer, Analyst or Go-live Support Specialist, which would fully utilize my education and employment experience.EducationBrooklyn College Brooklyn, New YorkM.S. Mass CommunicationB.A. Speech Communication and writingCertifications: Cerner (EMR) Inpatient, FirstNet, Acute Care, Ambulatory and Ancillary.Other Training: Cerner Millennium products (CPOE, PowerChart, iView, PowerNote, Dynamic Documentation, Dragon, Message Center, FirstNet, Power Plans, IPOC, Behavioral Health, CareCompass, Quality Measures, MPages, Barcode Medication Administration, Bed Capacity Management, Cerner Bedrock Tools. ICD-10 Codes, Word, Excel, Access, Publisher, Outlook, PowerPoint, SmartBoard, Smart Classroom design, Curriculum Development, Adult Learning Styles, Leadership Skills, Speech Communication/Presentation Skills and Mentor Teacher Training.Professional Experience3/2023 to Present Baptist Health South Florida Miami, FloridaTraining & Development Support Liaison and AnalystResponsibilities include:Utilizing my comprehensive understanding of Cerner EMR solutions, to assisting with the development and creation of training material, to facilitate classroom and at the elbow training, for BHSF and Miami Cancer Institute Credentialed International Medical Staff.Supporting providers by phone, email, remote support, and with Live Chat assistance.Working on ServiceNow incidents and tasks that are assigned to our EHR Sustainment team.Analyzing and processing information, to resolve various issues during optimization.Demonstrating exemplary teamwork and customer service, that meets the needs of credentialed and ancillary medical Staff.And serving as a resource to the department, as I utilize my communication skills and ability, to independently process and resolve issues.07/2022 to 12/2022 - Marshfield Clinic Marshfield, WisconsinCerner Learning Analyst and Documentation ConsultantResponsibilities include:Utilizing facilitation and training skills, which meet the requirements of the adult learner, to provide training for Marshfield Clinic Staff, in both classroom and virtual learning settings.Being accountable for an in-depth understanding of Marshfield Clinics workflows and understanding how the Information System functionality supports the new workflows.Conducting classroom, in-service and post Go-live/optimization training.Performing job performance assessments and focusing on the re-training of employees.Demonstrating professional leadership, verbal, written, and interpersonal communication skills, to establish and maintain meaningful relationships.Providing end-user Go-live support, working closely with team members and clients, to provide exceptional customer service to stakeholders.03/2022 to 5/2022 - ALKU/Leidos/Cerner/Department of DefenseCerner Trainer, Documentation and Analyst ConsultantResponsibilities included:Utilizing facilitation and training skills, which meet the requirements of the adult learner, to provide training for the Department of Defense Staff (DOD), in both classroom and virtual learning settings.Being accountable for in-depth understanding of clinical workflow and detailed understanding of new workflow objectives and knowledge of how the Information System functionality will support new workflows.Conducting classroom training, in-service training, post training job performance assessments, and focusing on the re-training of employees.Demonstrating professional leadership skills in verbal, written, and interpersonal communications and relationships.Providing end-user Go-live support and working closely with team members and clients, to provide exceptional customer service to stakeholders.11/2021 to 3/2022 - Northern Light Health MaineClinical InformaticsResponsibilities included:Facilitating the integration of information systems data, and knowledge, to support healthcare staff in the design, decision making, and implementation of the Electronic Medical Record system, at assigned Northern Light facilities.Serving as a liaison between physicians, Information Services and other stakeholders to educate, support, facilitate change and assure effective utilization of the Electronic Medical Record system.Working in conjunction with other application analysts, reviewing processes, assisting with the design of future state, resolution of identified gaps, developing and designing curriculum and strategy for implementation of clinical applications.Delivering PowerChart, Dynamic Documentation, Message Center, FirstNet, RevCycle Inpatient and Ambulatory training to physicians, mid-levels, nurses and ancillary staff, in Smart classrooms and online.Working collaboratively with Super users, to maintain and build rapport, engagement, and knowledge of the workflow, to successfully support the extensive end user community.Providing Go-live and Helpdesk support, while working closely with team members and clients, to provide exceptional customer service.09/2021 to 3/2022 - Essentialyze.com AthenahealthTrainer, Documentation and Analyst ConsultantResponsibilities included:Utilizing facilitation and training skills, to provide training for Essentialyze Staff, in both classroom and virtual setting.Understanding Essentialyzes clinical workflow and objectives.Creating and updating training documentation to meet the needs of staff.Troubleshooting and resolving operational and technical issues as requited, and ensuring proper escalation procedures are followed, when timeline changes.Providing Helpdesk Support as needed01/2021 to 8/2021 - Prosource360 Consulting Services/Cerner/US Department of Veterans AffairsCerner Trainer, Documentation and Analyst ConsultantResponsibilities included:Utilizing facilitation and training skills, which meet the requirements of the adult learner, to provide training for the US Department of Veterans Affairs Staff, in both classroom and virtual learning settings.Being accountable for the in-depth understanding of the clinical workflow, and understanding how the System functionality will support the new workflows.Developing and testing educational curricula and participant materials to support new releases and updates.Participating in all aspects of the Information System life cycle - workflow redesign, as well as system design, test, and implementation.Collaborating with stakeholders/subject matter experts, to assist with the development of classroom and online training curriculum.Delivering EMR technical training courses from the Cerner/Department of Defense (DOD) and VA course catalog.Troubleshooting, providing guidance and resolving physician and nursing clinical systems issues.Facilitating classroom training, and providing end-user Go-live support.Working collaboratively with Super users, to build and maintain rapport, to successfully support the extensive end user community.Working closely with team members and clients, to provide exceptional customer service to internal and external stakeholders.07/2016 to 10/2019 - Holland Square/Leidos/Cerner/Department of DefenseCerner Trainer, Documentation and Analyst ConsultantResponsibilities included:Utilizing facilitation and training skills, which meet the requirements of the adult learner, to provide training for the Department of Defense Staff (DOD), in both classroom and virtual learning settings.Providing Needs Analysis for stakeholders, to resolve performance issues.Assisting with streamlining and documenting workflows.Updating Data Collection Worksheets (DCW) to assist with maintenance build.Collaborating with stakeholders/subject matter experts, to assist with the development of classroom and online training curriculum.Delivering EMR technical training courses from the Cerner/Department of Defense (DOD) course catalog.Troubleshooting, providing guidance and resolving physician and nursing clinical systems issues.Facilitating classroom training and providing end-user Go-live support.Working collaboratively with other Optimization team members and stake holders, to resolve issues and concerns, and to identify optimization aspects for development of electronic documentation solutions, which support clinical workflow and practice that align with the current best practice standards.Working collaboratively with Super users, to maintain and build a relationship, to successfully support the extensive end user community.Creating daily status reports on accomplishments, open issues, escalations and mitigation plans.Working closely with team members and clients, to provide exceptional customer service to internal and external stakeholders.04/2016 6/2016 - Jackson Health Systems Miami, FloridaCerner Physician Trainer and Analyst ConsultantResponsibilities included:Assisting with streamlining and documenting workflows.Updating Data Collection Worksheets (DCW) to assist with maintenance build.Utilizing facilitation and training skills, which meet the requirements of the adult learner, in both classroom and virtual learning settings.Providing Needs Analysis for stakeholders, to resolve performance issues.Collaborating with stakeholders/subject matter experts, to assist with the development of classroom and online training curriculum.Providing Behavioral Health, PowerChart Maternity, Cerner Ambulatory PowerChart and ICD-10 classroom training, for JHS providers, nurses, and ancillary staff.03/2016 04/2016 - Christiana Care Health System Wilmington, DECerner Physician Trainer and Analyst ConsultantResponsibilities included:Providing Cerner Capacity Management classroom training and Go-live supportAssisting with PowerChart and ICD-10 classroom training, for CCHS providers and nurses.10/2015 11/2015 - Cerner Corporation Kansas City, MissouriCerner Physician Trainer and Analyst ConsultantResponsibilities included:Providing Cerner Ambulatory PowerChart and ICD-10 classroom training, for California Department of Corrections (CDC) Behavioral Health physicians, mid-level providers and nurses.8/2015 10/2015 - Jackson Health Systems Miami, FloridaPhysician Trainer/Analyst and Go-live Support ConsultantResponsibilities included:Providing physicians, mid-level providers and nurses, with Cerner PowerChart, Message Center, CPOE, FirstNet, RadNet, PowerNote, Dynamic Documentation, IPOCs, ICD-10 codes, and Depart process classroom training and support.3/2015 7/2015 - Indiana University Health Indianapolis, INAmbulatory Physician Trainer/Analyst and Go-live Support ConsultantResponsibilities included:Assisting physicians with understanding the workflow, learning to use the Physician Schedule, and utilizing the Ambulatory Summary MPage.Providing physicians, mid-level providers and nurses with Cerner PowerChart, Message Center, CPOE and PowerNote elbow to elbow training and support.Assisting physicians and nurses with documenting home meds, entering problems and diagnoses, and entering e-prescriptions.Work collaboratively with on-site staff, support rounders, and Command center personnel to resolve issues.Participating in daily issue calls.Providing professional, technical expertise, excellent customer service and Go-live support, for IU Health Ambulatory units.11/2014 1/2015 - St Josephs Healthcare Systems Paterson, NJPhysician Trainer/Analyst and Go-live Support ConsultantResponsibilities included:Providing physicians, residents, and mid-level providers with Soarian CPOE, Documentation.Assisting with analysis, optimization and using Soarian Simulator tool to provide maintenance.Working collaboratively with Team Lead to develop and maintain relations with department heads and physicians.Reviewing and modifying training curriculum/documentation to facilitate classroom training for Inpatient and Ambulatory clinicians.4/2014 10/2014 - Jackson Health Systems Miami, FloridaPhysician Trainer/Analyst and Go-live Support ConsultantResponsibilities included:Working collaboratively with the EHR Project Director to develop and maintain relations with department heads and physicians.Reviewing and modifying training curriculum/documentation to facilitate classroom training for Inpatient and Ambulatory clinicians.Providing physicians, mid-level providers and nurses with Cerner PowerChart, Message Center, CPOE, FirstNet, RadNet, PowerNote, IPOCs, ICD9, 10, CPT codes, and Depart process classroom training and support.Assisting providers with utilizing PowerNote templates, such as H&P, Behavioral Health, Surgery and Progress notes to facilitate documenting patient care.Training providers to create Macros, Auto Text and Precompleted notes.Troubleshooting and providing support for Powerforms, IView and PowerPlans.Assisting physicians and nurses with documenting home meds, entering problems and diagnoses, reconciling medications, entering orders, admitting, and discharging patients.Providing professional, technical expertise, excellent customer service and Go-live support, for JHS Inpatient and Ambulatory units.2/2014 4/2014 - Dignity Health Phoenix, ArizonaPhysician Trainer and Go-live Support ConsultantResponsibilities included:Developing and maintaining relationships with physicians.Facilitating PowerChart classroom training and working collaboratively with team members to develop and edit WBT material.Providing physicians, mid-level providers and nurses with Cerner PowerChart, Message Center, CPOE, PowerNote, ICD9, 10, CPT codes, and Depart process classroom training and support.Assisting providers with utilizing PowerNote templates, such as H&P, Behavioral Health, ED, Surgery and Progress notes to facilitate documenting patient care.Training providers to create Macros, Auto Text and Precompleted notes.Troubleshooting and providing support for Powerforms, IView and PowerPlans.Assisting physicians with entering diagnoses, reviewing, and entering the correct CPT codes/charges.Providing professional, technical expertise, excellent customer service and Go-live support, for Dignity Health.12/2013 12/2013 - Adventist Health Roseville, CaliforniaPhysician Trainer and Go-live Support ConsultantResponsibilities included:Providing professional, technical expertise and excellent customer service.Assisting providers with utilizing PowerNote templates, such as H&P and Progress notes to facilitate documenting patient care in the Ambulatory clinics.Training providers to create Macros, Auto Text and Precompleted notes.Troubleshooting and providing support for Powerforms and PowerPlans.Assisting physicians with entering diagnoses, orders, reviewing and entering the correct CPT codes/charges in the clinics.8/2013 11/2013 - Moffitt Cancer Center Tampa, FloridaPhysician Liaison, Education Analyst and TrainerResponsibilities included:Providing functional support, analysis and training for Electronic Medical Record Applications.Establishing and managing an ongoing relationship with physicians, mid-level providers, and office staff.Coordinating training, testing scripts, reviewing and updating training documentation.Identifying, supporting and maintaining physician PowerNote, ICD9, 10 and PowerChart training.Delivering classroom and elbow to elbow PowerNote, Dragon, IView and Depart process training to physicians, mid-levels and nurses.Analyzing, documenting, and providing hands-on support for moderate to complex inquiries.Providing CPOE physician technology support, to facility-based and Outpatient Services providers.11/2012 7/2013 - Mission Health Asheville, NCEducation Analyst/Lead Enterprise TrainerResponsibilities included:Assisting with streamlining and documenting workflows.Assisting with updating and developing curriculum material.Planning and delivering train-the trainer workshops.Working collaboratively with the Physician Liaison, to provide functional support, analysis, and training for PowerChart, Message Center, FirstNet, RadNet, SurgiNet, PowerNotes and other EMR applications.Working collaboratively with management and other stakeholders to develop, evaluate, support, and disseminate changes about new workflows and training.Reviewing Data Collection Worksheets (DCW) to assist with maintenance build.Testing scripts, analyzing, documenting, and providing hands-on support for moderate to complex inquiries.Providing assistance to resolve clinical application issues andsupporting the needs of physicians, nurses and ancillary staff.Delivering classroom and elbow to elbow PowerNote, ICD9 and CPT codes, Dragon, CPOE, IView and Depart process training to Inpatient and Ambulatory physicians, nurses, and ancillary staff.Providing physician technology support to both facility-based and Outpatient Services physicians.Providing CPOE end-user support during go-live.4/2012 10/2012 - MedStar Health Columbia, MDEducation Analyst/Lead Enterprise TrainerResponsibilities included:Overseeing and completing training deliverables.Collaborating with stakeholders/subject matter experts, to assist with the development of classroom and online training curriculum.Training the trainer and providing end user training.Working collaboratively with Super users and other stakeholders to build and maintain a rapport to ensure end-user adoption.Managing meetings, working sessions and instructor led training.Creating documentation for Message Center, IView/I&O, IPOCs PowerPlans, MPages, PAL/CareCompass, Transition of Care (Depart Process) and Quality Measures.Reviewing and updating training material for CPOE, PowerNote, ICD9, CPT codes and FirstNet.Training physicians to utilize the Depart Process create and send E- prescriptions.Providing CPOE end-user support during go-live.Delivering products and services when and where the customer needs them and exploring other options when unable to deliver a requested service.8/2011 12/2011 - University of Illinois/Chicago Medical Center Chicago, IllinoisEducation Analyst/ TrainerResponsibilities included:Overseeing and completing training deliverables.Working collaboratively with management and other stakeholders, to develop,evaluate, support and disseminate changes about new workflows and training..Assisting with the development and testing of scripts.Assisting with creating and editing PowerChart, Patient Registration, Orders, Scheduling, PowerNote and FirstNet documentation.Training physicians, nurses, and ancillary staff to use to use the applications listed above.Training physicians to utilize the Depart process, create and send E-Prescriptions.Managing the delivery of instructor led CPOE and PowerNote in unit and classroom training.Participating in identifying and resolving issues and providing ongoing technical support for providers and ancillary staff.Assisting physicians with learning how to access and use the hospital portal remotely.Creating and monitoring employee Cerner accounts via MS Access, Database,MAGIC, Cerner HNA User, McKesson HealthQuest (Promaster) and Cerner PracticeWizard.1/2011 7/2011 - Adventist Health System Lake Mary, FloridaEducation Analyst/TrainerResponsibilities included:Providing analysis, application support, and EMR classroom training for end-users.Developing CPOE curriculum instructional material.Utilizing Captivate to develop WBTs for online training.Delivering instructor led CPOE in unit and classroom training.Teaching PowerChart, PowerNote, MAR, and the Electronic Discharge Instruction (EDI) process.Providing CPOE end-user support during go-live8/2010 12/2010 - Indiana University Health (IU Health) Indianapolis, IndianaEducation Analyst/Lead TrainerResponsibilities included:Overseeing and completing training deliverables.Collaborating with subject matter experts, to assist with the development of classroom and online training curriculum.Leading a team of six trainers and managing the training processes.Working as a liaison with stakeholders in an effort to develop, communicate, and deliver end-user training to ensure end-user adoption.Using Captivate to develop WBTs for online training.Delivering instructor led CPOE in unit and classroom training.Overseeing and completing training deliverables.Leading a team of six trainers and managing the training processes.Teaching PowerChart, PowerNote, MAR, and the Electronic Discharge Instruction (EDI) process.Assisting with workflow documentation for Inpatient and Ambulatory units, testing scripts and providing technical support for other aspects of the implementation.Providing CPOE end user support during Go-live.5/2010 7/2010 - UWs Ambulatory Clinics Seattle, WashingtonEducation Analyst/TrainerResponsibilities included:Providing analysis, hands-on support, training and education for EMR application.Assisting with documenting future state workflows.Documenting task analysis from future state workflows.Testing Yellow Packet Ambulatory (proprietary) Electronic System and writing the manual.Developing CPOE instructor-led training material.Delivering CPOE instructor-led in unit and classroom training.Providing end-user floor support during pilot parallel test and go-live.3/2010 5/2010 - Christiana Care Health System Wilmington, DEPhysician Training ConsultantResponsibilities included:Delivering instructor-led in unit training.Providing end-user CPOE floor support during go-live.3/2008 3/2010 - BayCare Health Systems Clearwater, FloridaPhysician/Nursing/Ancillary Training ConsultantResponsibilities included:Assisting with training, workflow documentation, implementation and go-live support of Cerner Millennium products (PowerChart, IView, PowerNote, Message Center, FirstNet, Power Orders, and CPOE. etc.).Assisting with the design, writing, editing and preparation of training material.Training physicians to access PowerChart, enter orders, view EKG results and electronic images.Assisting physicians with learning to access the Message Center, sign, refuse and modify orders, view their progress notes, create Rounding lists and proxy their colleagues.Training physicians to access the EMR system remotely and use the physician portals.Training nurses and ancillary staff to access PowerChart, document and view results in IView.Teaching nurses and ancillary staff to access and utilize Power forms, review, edit and electronically sign them.Teaching nurses how to document using Powerforms, search for patients, and review clinical notes.Instructing nurses how to document medication history, allergies, create shift assignments customize their Patient List.Assisting nurses with learning how to complete the discharge process and locate and print patient educational documentation.6/2005 2/2008 - Valencia Community College Orlando, FloridaManager, Lab Technology and ServicesResponsibilities included:Providing leadership and making recommendations to VPs, Provosts and Deans regarding lab and classroom management, support policies, procedures, and optimal organization, based on best practice methodologies.Training nursing program faculty to operate simulators and use technology in the training labs.Overseeing four liaisons, over 100 lab managers, and 90 technology labs across four campuses.Assisting management and academic technology support personnel with investigating, evaluating, developing and implementing best practices for academic lab and classroom technology support.Working with the CIO, Provost and several department heads I researched coordinated and created an RFP for Single sign-on system.Coordinating and managing new projects, developing communication to inform management of prospective change, assisting with implementation, monitoring, assessment, and documenting findings.Designing WBTs using Captivate, PowerPoint and other authoring applications to facilitate online learning for faculty and staff.Coordinating weekly meetings to report on the status of projects.Utilizing adult learning principles to develop and write training curriculum to meet the training needs of various departments, and update existing materials as required.Coordinating and conducting workshops to assist students with becoming acclimated to the Colleges computer labs, and learning to navigate lifeMap Tools, WebCT, YouTube, Facebook, Myspace and iTunes U for class assignments.6/2007 1/2008 - Roberto Rodriguez MD. Miami, FloridaLead Physician/Nursing/Ancillary Training ConsultantResponsibilities included:Managing meetings, a group of three trainers, working sessions and instructor lead training.Training physicians to access the EMR system remotely and use the physician portals.Training physicians to access PowerChart, view EKG results and electronic images.Training nurses and ancillary staff to access PowerChart, document in IView and review results in Results Review.Teaching nurses and ancillary staff to access and utilize Power forms, review, edit and electronically sign them.1/2005 5/2005 - Bascom Consulting, Inc. Miami, FloridaSenior Associate Consultant (Director of Academic Computing and EMRTraining)Responsibilities included:Identifying the strategic objectives and determining specific information requirements for the integration of technology into the curriculum.Developing policies and processes for learning technologies to meet institutional strategic goals.Assisting with workflow documentation, training physicians to access PowerChart and their inbox, view EKG results and electronic images.Training nurses and ancillary staff to access PowerChart, document in IView and complete admit and discharge process.Working with various Centers for Teaching and Learning to develop course content for academic and custom training resources.Managing a team of educational technologist and playing a leadership role in assisting faculty with the design, development, implementation and transformation of teaching and learning with technologyCollaborating with faculty advisors, human resources teams, and internal clients throughout the Institution to assess, identify, develop, and measure new learning opportunities, and working on improving existing materials.Maintaining an understanding of emerging trends in the use of instructional technologies, networks, distance education initiatives, and diverse computer platforms used in Higher Education.Coordinating weekly meetings to update management on the status of projects2/2002 12/2004 - Florida Memorial College Miami, FloridaDirector of Academic Computing and Distance LearningResponsibilities included:Providing leadership for the implementation of technology-related strategic initiatives in the operations of the college.Reviewing and evaluating campus instructional technology plans, associated budgets, and related position descriptions, to ensure college-wide consistency and efficient use of resources.Working collaboratively with Human Resource, the College Computing Council and the Network Director, to develop, test and implement, new login policies and procedures for the labs.Meeting with various managers and department heads, to disseminate information about changes within the labs.Prioritizing projects, assigning and monitoring tasks, and evaluating outcomes.Managing three trainers, five techs and fifteen lab managers.Training nursing program faculty to use technology in the classroom and labs.Assisting faculty with curriculum design, and developing effective methods for delivering instruction, using technology in multimedia classrooms, online and in hybrid classes.Remaining current in terms of training and coaching trends, modifying and improving training based on participant and management feedback, andcontributing to decisions to bring in guest speakers and outside experts where appropriate.Implementing program evaluation instruments, compiling and reporting necessary data, completing cost-benefit analysis, and generating specifications for revision of training, based on evaluation feedback.Serving on the College Computing Council and on other instructional/technology-based committees as a resource.9/1998 5/2005 - Florida International University Miami, FloridaAdjunct Professor of CommunicationResponsibilities included:Developing curriculum.Teaching speech, writing, conflict resolution, presentation and leadership skills.Using WebCT to teach hybrid and distance learning courses.2/2001 2/2002 - International Business and IT Training ConsultantsSenior Technology and Communication Training ConsultantResponsibilities included:Designing and developing multimedia instructional technology training curriculum.Assisting with the development, management, and assessment of project plans.Managing the implementation of WebCT LMS system, and training faculty to integrate technology into their curriculum.Conducting technology (Word, Publisher, Excel, Outlook, PowerPoint, FrontPage, Access, Windows/NT, WebCT/Distance Learning, PictureTel, Explorer and Netscape) workshops.Maintaining knowledge of learning technologies and best practices, by performing independent research, attending workshops, reviewing professional publications, establishing personal networks and participating in various learning communities.Coordinating training with subject matter experts to assure consistency in delivery methods and assuring materials used |
