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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE (C) Email: fmensahStreet Address @gmail.com.LINKEDIN LINK AVAILABLEHighly dedicated and dependable IT professional team player with strong technical skills looking for opportunities to bring m y experience in computer hardware and software to your operations department. Have thrived in fast-paced environment supporting various clients including JPMorgan, Citi, Bank of America, NY Stock Exchange, ADP among others. TECHNICAL SKILLSWireshark, NMAP, Metasploitable, Cisco IOS, Autosys, Mainframe. Unix/Linux/AIX and Windows, Netcool, Tivoli, AWS, Veritas and IBM WebSphere mqs, ServiceNow Ticketing, Remedy, cabling R45, CAT5, CAT6 fiber optics, Upgrade and maintain all servers, network switches, wireless access points, and desktops. WORK EXPERIENCEData Center TechnicianMaintech665 Howard Avenue, Somerset, NJ 08873 Aug 2023- Apr 2024 Provide break fix services including hot swap of disks, upgrading and downgrading memory, power draining servers. performing hardware diagnostics, changing fan and cooling system Proactively monitoring and maintaining the hardware, ensuring their availability so that the users can have stable access to the servers. Set up and configure Idrac so support personnel can perform remote system management and reduce the need for physical access to the system. Interface with internal data center design teams, server hardware teams, environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered Kyndryl RemoteOperations Analyst Jun 2023 Aug 2023 Provide Level 2 Application Support for customer-facing client member issues with IBM supplied client applications. Make Technical recommendations to Technical Leads for problem resolution. Supply logs to Application, DBAs, Lunix and Intel Support to aid investigation into bypassed p roblems requiring root cause analysis. Participated in project driven change activity (Weekend Implementations and Weekly failure testing) Perform daily review of records assigned to me.Freelancing Projects, NJDesktop Support Technician Feb 2021 May 2023 Working on Desktop/Laptop/PC Support, Ticketing Tools, Active Directory AD, Break Fixes, Troubleshooting Configuration and upgrading of Windows, etc. Analyzed, troubleshot, and resolved hardware, software, and peripherals issues. Responsible for receiving, upgrading, and repairing laptops. Performed imaging Broadridge Financial Solutions, Jersey City, NJData Center Technician / Open Distributed Systems Console Operator assigned to Broadridge by Accelerated Innovators, Westbury, NY Aug 2020 Feb 2021 Managed systems to avoid unplanned, customer-impacting outages Racked and Stacked server and IT hardware in corporate Data Center. Involved in troubleshooting and diagnostics of hardware connectivity. Provide day-to-day exceptional customer service and support. Worked with Outside Vendors to replace faulty system parts. Performed commissioning and decommissioning of servers. Installed and maintained PC hardware and software for local and remote employees. Replaced DIMMs Hard drives, Power SuppliesUsed Remedy and ITSM/Service Now ticketing system to document actions taken to resolve production issues. Datapipe / Rackspace Inc200 Campus Drive, Somerset, NJ 08873Global Research Engineer/ Support Technician II Oct 2016 - Dec 2019 Proactive monitoring of production processes and systems using, home grown tools eg, Observer and DEMS1 & 2 and out of the box tools e.g. EM7 & AWS and escalate issues requiring attention. Used Service Now to create tickets for the next level of Support to troubleshoot and document actions taken to resolve production issues. Monitored and identified points of failures of multiple systems. Responded to hardware faults requiring escalation and support from outside vendors. Responded to user requests for assistance with PC related issues Installed and maintained PC hardware and software for local and remote employees Prepared Shift Report for management. Test Servers, switches for production using R45 cables IBM, United States of AmericaJersey City, NJOpen Distributed Systems Console Operator May 2012 Jun 2016 Monitored and identified points of failure of multiple systems, assisted in resolving and escalated both production and qa issues to appropriate support personnel. Used Netcool to monitor and identify and track system capacity, performance, memory allocation, disk space, application related services in team viewer, drive health as well as software and media problems. Then, followed corrective/escalation procedures to resolve issue. Performed scheduled weekly Windows & UNIX server reboots and system maintenance. ADP Jersey City, NJEDP III Operator Server OperationsConsole Operator Jun 2004 May 2012 Used Autosys to run batch jobs and monitored multiple business groups using IBM Tivoli/Netcool Monitored Autosys OPC, Site Scope, several internal monitoring tools; and performed 1st level diagnostics of alerts reported and created Remedy Tickets and Incident Reports. Managed special projects from managers including audits and assisting with creating and maintaining operations documents and training procedures. Refined the monitoring process by providing i ssues to the Application Support personnel. Research, evaluate, install, configure & troubleshoot hardware and peripherals. EDUCATIONPer Scholas, Newark, NJ Feb 2020 July 2020CCNA Cyber Ops and CompTIA Network Plus 300+ Hrs. of hands-on training on various aspects of cyber security and networking Temple University, Philadelphia, PA 1996 -1998Master of Social WorkCreative Computers. Somerset, NJ 1993 - 1993University of Ghana, Legon, Accra, Ghana 1985 - 1990 Bachelor of Arts - Political Science and Russian Language Creative Computers. Jun 1993 - Aug 1993 |
