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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEAdministration / ManagementBudgeting & Planning ProfessionalDetail-oriented solutions-focused professional with over 16+ years of experience establishing an impressive record of achievements within all facets of administration; business operations and coworkers service management. Able to work well under pressure, combining both time and resource-management skills to implement strategic administrative and operational initiatives enhancing productivity, quality, client service, office environment, and overall essential point performance. Bilingual (English-Spanish)Demonstrated a successful record in: A/B Batches processing for PGS/TEC (combined) average of $450K in payments per day Successfully Managing 12.2 MM Budget for the Billing & Exceptions Dept. CRM Bill Verification Tester reviewing new bill format to detect defects & send for correction ATS Tester (Applicant Tracking System) for the Recruitment & Staff Dept. Developed reputation for consistently delivering projects within the approved scope, schedule, and inputs. Recognized consistently for accurate and timely reporting, managing implementation plans and documentation. Regarded as a SME and developed processes and procedures not written before to support multiple complex internal/external resource management support processes. Lead creation of Concur Tools and personalized Trainings to support Shared Services Organization resulting in greater visibility and timely reporting. Managed operations and process improvement initiatives in IT GovernanceCORE COMPETENCIESCommunication skills Attention to detail Strong Follow -ThroughOrganization & planning skills Problem-solving BudgetingProcess & Productivity Improvement Multi-Tasking Consummate team playerPROFESSIONAL EXPERIENCEECS Limited, Tampa, Florida 05/2024 - PresentSr. Administrative Assistant, LeadUnderstand general office administration procedures, exercise a high level of discretion and judgment,demonstrate self-initiative, manage multiple and changing priorities at once, heightened organization skills and attention to detail, positive team attitude, strong writing, editing and grammar skills. Demonstrated ability to use standard software applications (e.g. Windows, Microsoft Office Suite, CRM, and internet applications). Perform administrative duties such as filing, ordering supplies, taking meeting minutes, copying, binding. Training New Administrative Assistants for all the Branches. Scanning, and assisting with phone rotation as needed. Processing Permit, closeouts, follow up on projects in all Municipalities. Invoicing. Assist with writing and reviewing reports for the Project Managers Support receptionists and administrative management of the office. Assist with report and proposal preparation, and client invoicing. Assisting marketing staff to implement business development strategies, including the preparation of qualification and proposal documents, maintenance of project sheets and resumes. Provide support for preparation of presentations or other marketing events, as requested. Manage staff calendars, schedule conference calls and conference rooms. Coordinate conference registrations, event planning, memberships, and continuing education Assist with maintaining and updating databases. Additional research, administrative tasks and or special projects as needed. Backup of the Scheduler Administrative Assistant, with scheduling operations, including communicating with contractors and technicians daily. Take scheduling requests, assign the appropriate personnel to the scheduled task, monitor the progress of the scheduling request, and follow up to ensure that the technician arrived and completed the scheduled task as requested. Creation of Work Orders for Inspectors and submit the scheduling route to inspectors. Additional responsibilities include document processing and transmission in a timely manner, include word processing, data entry, registering projects and proposals, creating folders, filing, assembling, and binding reports, formatting and scanning documents, transmitting documents, assisting with answering phones and office mail delivery, and providing backup to other administrative personnel during periods of co-worker PTO, lunch breaks, training, etc. Assist with management of project progress with respect to budget and collection efforts. Marketing and business development with a focus on maintaining regular client contacts. Project meeting and assisting in project resolutions with clients and Municipalities. Preparation of proposals. Scheduling, training, and oversight of field techniciansTECO Energy, Tampa, Florida 02/2020 04/2023Business Planning AnalystProvide business planning support to successfully operate the utility in a changing environment. With direction from the Manager, develop annual and multi-year operations budgets and forecasts. This includes supporting the development of the annual operations budgets and business plan processes; communication to team members regarding financial matters, cost management and areas for improvement. Provide financial support and a business perspective to assist the overall operations of the company including all business segments, corporate departments and senior management Budgeting and Forecasting 50%o Assists with the preparation of portions of the annual budget and monthly reforecasts, including revenues, O&M and/or capital. Support Manager and Accounting Department in development of overall financial statement budgets, including income statement, balance sheet and cash flows. Support Manager in production of multi-year forecasts and long-term planning efforts. Supports the development of the ten-year forecast. Cost Control 20%o Works closely with operations management on cost tracking and cost management efforts. Provide financial analysis support to all business units, corporate departments and senior management. Create/maintain financial models and/or business intelligence tools using appropriate data gathering techniques to assist department managers with operational decisions. Variance Analysis and Reporting 15%o Supports the preparation of the monthly budget/forecast/actual variance analysis reports, month-end financial results package (including earnings reconciliation), along with other operational/efficiency reports. Analyze results and prepare events analysis summary and monthly variance explanations. Work closely with the business units operations staff to ensure accuracyo Prepare charts, graphs or summaries as needed to support analysis and presentation of results and forecasts. Business Area Communications 15%o Support the Manager in communication to team members regarding financial matters, cost management and areas for improvement.EDUCATIONBachelors degree in business administration with Management, Universidad del Este PR, 2008Associate degree in office system,, Executive Secretary Universidad del Este, Puerto Rico, 1996TRAININGSCliftons Strengths Finder (Connectedness, Learner, Restorative, Responsibility & Intellection) 4/17/18TECO 101 (10/13/17), 2017: Emera Code of Conduct (01/25/17), Financial Accountability (02/21/17), The Administrative Assistant Conference (03/08/17 & 3/07/18)2016: Diversity & Inclusion2015: Crucial Conversations, Crucial Confrontations & Change AnythingRESUME WRITING, 2 hrs. in Customer Care Call Center Campus in Ybor PGS 101Customer Care Call Center Campus "Your Role in the Selection Process" 3 hrs. 100+ E-Knowledge courses, Electric Specialized Training ECC, NERC Certification, Street lights Training - ECCAdditional Professional Experience in TECO EnergyTECO Energy, Tampa, Florida 04/2014 2/24/2020Sr. Administrative Specialist Responsible for the coordination of the Billing and Exceptions Administration budgets for labor and O&M expenses. This includes budgeting, tracking, and forecasting the monthly budgets and attending annual budget preparation meetings. Handles a significant amount of transactions, as well as, tracks and follows up with variance and adjustment activity with Accounts Payable Department. Reconciles petty cash, credit card reports and statements, assigning proper order number to accounts for processing. Reviews expenditures and accurately prepares and submits expense reports on a timely basis for manager and department staff. Provides general administrative support to the department including coordinating quarterly and management staff meetings and direct reports meetings. Supports department staff in preparing presentations including graphs, charts, linking spreadsheets and developing queries, etc. as required, as well as written reports and audiovisuals. Coordinates and compiles departmental information for B&E scorecard measures and handles other Ad Hoc requests. Provides general administrative support in the preparation and distribution of the department's ICS (Storm Plan), Disaster Recovery and Records Retention. This includes modifying and updating department information and retention pickups. Coordinates Manager's travel arrangements, reconciling expense reports and maintaining pertinent documents and supporting all department activities as necessary. Handles the acquisition/ordering of office supplies, team member recognition items and department purchases on the internet. Order materials to be used for meetings/training and presentations. Order and maintain inventory of customer items.TECO Energy, Tampa, Florida 01/2013 4/25/14Trouble Coordinator Support Customer Care and Business & Industries call centers with outage information. Received incoming after hours emergency calls for PGS (Peoples Gas) customers, input appropriate service order and dispatch to applicable technician, Fire Department or 911 Dispatch Monitors HVCA (High Volume Calls Answering) system for outage calls across Tampa Electric Company. Contact customers concerning outage reports. Run multi-callers report and voice mail every 15 minutes. Provides assistance to Lead, Customer services account, Project Mangers with information and credit eligibility. Responds quickly and professionally to all request from Corporate Communication and Account/Project Managers for customer outage updated Analyze HVCA reports to determine areas of high callers hang-up and provide solutions to increase the utilization of HVCA. Dispatch Emergency Line Locate via email or phone call from Sunshine. TC Planner of activitiesTECO Peoples Gas, Tampa, Florida 11/2010 01/2013Emergency Team and Customer Service Professional IV Provide detailed information on services and products to customers. Handle emergency calls for residential and commercial customers. Open new customer accounts. Schedule and follow up on gas installations and audits. Manage service, product and billing inquiries and complaints. Maintain records of all customers interactions and transactions. Achieve performance objectives in all areas consistently. Expedite service orders & Schedule Audits |
