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Click here or scroll down to respond to this candidateSHASHIDHAR MANNE Phone: PHONE NUMBER AVAILABLESALESFORCE DEVELOPER Email: EMAIL AVAILABLELinkedIn: LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYSalesforce Certified Professional with 10+ years of IT experience including 6+ years of experience in Salesforce.com working extensively on configuration, customization, integration, communities, deployment, and migration from classic to lightning, creating lightning web components and 4+ Years of experience on JAVA/J2EE seeking challenging career in Salesforce Development.Conducted requirements elicitation and documentation using JIRA for multiple projects within an agile framework, ensuring clear and concise documentation of business needs and expectations.Experience with Salesforce.com Sales Cloud, Service Cloud, Community Cloud, and Force.com platform.Demonstrated proficiency in Salesforce CRM platform technical understanding, providing technical guidance to both business stakeholders and development teams.Extensive experience on Apex development in creating Objects, Apex Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.Created Lightning Web Components (LWC) and Lightning AURA Components during the migration from Salesforce Classic to Lightning in replacing on Click JavaScript buttons.Good experience in creating Validation Rules, Workflow Rules, Process Builders, Flow Builder, Flows and Approval Process.Working knowledge of various Salesforce.com Sandbox and Production settings.Configured and implemented the use of Omni-Channel, Service Cloud Lightning Console, Case assignment rules, auto-response rules, and enhancements on Email Message object.Created Sharing rules for various objects. Worked on Security settings for objects at Profile, Role, and Organization level.Experience in building reusable UI components with lightning component framework.Experience in Conga CPQ Configuration and involved in quoting and pricing, order management, product configuration.Experience in configuring Salesforce CPQ and working with objects to create Quotes, bundles, and manage products.Worked on Steel Brick product setup, pricing setup and integration with Salesforce objects to bring existing custom functionality. I also worked on DocuSign for Quote approvals.Experienced in working with DevOps teams to ensure continuous integration and deployment of Salesforce applications by following CICD process ( Git, Bitbucket, Jenkins, Jira)Used Email to Case, Web to Case features and created a community where the customers can create, update, and manage their cases.Developed custom file upload Lightning web components on Field Service Lightning( FSL) mobile app, which works offline.Experience in using Force.com Web services API (REST API and SOAP API) for implementing web services in the application for access to data from different users.Improved handling the Salesforce.com Governor Limits, with great ability to optimize code to respect those limits.Experience in writing Apex Triggers, Apex classes, Batch Apex, Schedule Apex and Queueable Apex, Future Methods, SOQL and SOSL statements.Hands on experience in using the sandbox for testing and migrated the code to the deployment instance after testing by using Change Sets, Force.com IDE tool and Force.com Migration tool kit.Actively participated in deployment and implemented CI/CD process from sandbox to sandbox and sandbox to production by using GitHub and Gearset tool.Worked on Rollup Helper package from AppExchange and improved the performance on loading the bulk records.Implemented MuleSoft solutions, including custom connectors, APIs, and integrations, using the MuleSoft Anypoint Platform.Conducted post-release smoke testing and release management, ensuring seamless deployment of project changes.Coordinated onshore and offshore development and testing teams across time zones, ensuring seamless collaboration throughout the systems life cycle (e.g., development, functional testing, User Acceptance Testing).SKILLSSalesforce TechnologiesSalesforce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lightning component, CPQ, Apttus CPQ, Apex Language (Class, Trigger, Batch, Schedule), SOQL, SOSL, Visualforce Pages/Components, s-Control, Apex Web Services, Partner WSDL and Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic Snapshots.Salesforce ToolsForce.com IDE (Eclipse), AJAX Toolkit, Force.com API tools (Data Loader), Force.com Explorer, Force.com PlatformETL ToolsData Loader, Salesforce-to-Salesforce, Apex-Explorer, InformaticaLanguagesApex, C/C++, Java, J2EE, HTML, XML, CSS, Ajax, jQuery, C#DatabaseSQL, Oracle, MySQL, MongoDBWebHTML, XML, CSS, JSP, JavaScript, WSDL, SOAP, REST, MuleSoft, OAuth 2.0, LDAP, React JS,NodeWeb ServersApache Web Server, Tomcat 6.x, Amazon Web ServicesToolsGit, JIRA, Jenkins, Confluence, Bitbucket, POSTMAN, SOAP UI, Eclipse IDE, Workbench, VS Code, Any point Studio, Swagger, Agile/Scrum, Kanban, Visual Studio, VS CodeCERTIFICATIONSSalesforce Certified AdministratorSalesforce Certified Platform Developer ISalesforce Certified Platform Developer IISalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantPROFESSIONAL EXPERIENCEUSAA - Salesforce Admin/Developer / Plano, TX June 2022 - CurrentLed the migration of multiple USAA internal and customer facing portals/applications to Salesforce Community Cloud, translating complex requirements into efficient Lightning Web Components (LWC).Collaborated with cross-functional teams to gather and analyze requirements, translating them into technical specifications aligned with USAA business objectives.Engineered and implemented scalable and responsive UI solutions using Salesforce Lightning Design System (SLDS) for a consistent interface across multiple applications and optimizing performance.Integrated external systems and APIs seamlessly with Salesforce Community Cloud, leveraging Lightning Data Service and Apex controllers.By modifying the lead forms, data fields, tabs, and portal layout, layouts customized to partner programs and business needs were created.Conducted thorough testing, including unit testing and user acceptance testing, to ensure reliability of Lightning components and LWC modules.Integrated different legacy systems with Salesforce using MuleSoft using REST, SOAP APIs for establish API lead connectivity.Integrated the REST API based Web Services and Informatica on Demand for extracting the data from external systems.Developed several Apex Classes, Triggers, and visual Force pages, components.Designed, Developed, and Customized Proof of concept for Field Service Lightning (FSL).Created Reports and Dashboards, which helps the sales team in marketing their product using the Einstein tool.Integrated Marketing Cloud with Salesforce CRM and other external systems for seamless data flow and synchronization.Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Salesforce CPQ.Executed workbench and data loader to verify Product/Pricing staging data in Salesforce CPQ.Implemented Lightning Record Pages, App Pages, and Home Pages for a tailored user experience aligned company branding.Orchestrated Salesforce profile and permission set configuration, defining access controls for migration.Created dynamic email templates and set up triggers for automated user communication, all while establishing a strong framework for email communication.Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.Migrated the emails from the old platform to Salesforce marketing cloud platform.Designed custom dashboards and reports in Salesforce, providing stakeholders with real-time insights.Crafted validation rules and formula fields in Salesforce to enforce data integrity and maintain high-quality standards.Configured workflow rules, process builder flows, and automation rules to streamline business processes.Collaborated with cross-functional teams to optimize user experiences and seamlessly integrate Salesforce Community Cloud with other modules.Employed Salesforce configuration best practices to optimize system performance and ensure a stable platform.Environment: Saleforce.com platform, Apex, Salesforce CLI, Data Loader, HTML, JavaScript, Aura, LWC, Lightning, Workflow Approvals, Queueable Apex, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Copado, Visual Studio Code, Email to Case, Web to case, Unit Testing, Profile, Permission Sets, Field level security, Integration, REST, Platform Events, Error Handling, Page Layouts, Sharing Rules, Validation Rules, Change ManagementCSX Transportation - Salesforce Admin/Developer / Jacksonville FL Jan 2019 May 2022Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Contract, Reports and Dashboards.Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications.Involved in building Lightning Web Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.Successfully managed lead generation and conversion process, resulting in a 20% increase in lead-to-opportunity conversion rate.Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.Designed, Developed, and Customized Proof of concept for Field Service Lightning ( FSL ).Designed and developed custom Lightning web components to work offline to take pictures.Created multiple Lightning Web Components, used Tailwind CSS for styling and Design Parameters from Lightning Design System (LDS) that makes the Lightning component look and feel better.Experience in Apex Classes, Apex triggers, Integration, Batch Apex, Schedule Apex, a Visualforce, and Force.com API.Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).Successfully designed and launched a branded community on Community Cloud, providing self-service resources and support for customers, reducing support ticket volume by 40%.Implemented and customized partner communities on Community Cloud, improving collaboration and information sharing within the organization's ecosystem.Quickly deployed partner and customer communities by utilizing pre-built community templates, which reduced development time and costs.Worked on advanced JavaScript libraries like React, Redux, Jest, Lifecyle hooks and HTML elements for developing the LWC components.Used Visualforce components like Page Block, Command Buttons, Action support, Action Function.Executed different kinds of asynchronous process by using Platform Events, Future Methods, Batch Apex and Schedule Apex.Implemented role hierarchies and sharing rules in Salesforce for managing data visibility and access.Experience in using Metadata API to retrieve, deploy, create, update, or delete customization information, such as custom object definitions and page layouts, for organization.Created modern Lightning Apps combining Lightning App Builder, SLDS and Lightning Component features.Completely analyze the technical and business requirements, and then use additional platform-based technologies, such as Visualforce and the Force.com IDE, to construct the Apex classes.Extensive experience in building UI by using Visualforce pages and Page layouts according to the business requirements.Managed and deployed Salesforce.com CRM solution to multiple departments within the organization by using CICD Process with Git. Configured the GitHub repositories and created the user level access to the project repositories.Implemented Conga products for Order Form processing and integrate it with Adobe E-sign and DocuSign eSignature solutions. (Conga CPQ, Conga Trigger, Conga Batch, and newly introduced Conga Enterprise solution Package).Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating.Creating and customizing dashboards and reports that provide insights into key performance metrics and enable users to make data-driven decisions by using the Einstein tool.Used Einstein tool for the predictive lead scoring.Stayed up to date with Salesforce updates and new features, proactively suggesting and implementing enhancements to optimize platform performance and customer engagement.Environment: Saleforce.com platform, Apex Language, Salesforce CLI, Data Loader, HTML, JavaScript, S-Controls, Conga Composer, Lead conversion, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Jenkins, Visual Studio Code, Email to Case, Web to case, Live Chat, Knowledge articles automation, Auto assigning entitlements at case level, Configuring Omni channel settingsHumana - Salesforce Administrator / - Louisville, KY July 2016 Dec 2018Worked with Business System Analyst to provide recommendation and designed the best solutions for implementing new business ideas.Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity, Case and Custom Objects.Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.Developed Apex REST web service classes for inbound calls to salesforce to retrieve and save data in salesforce.Created new User Interface using JavaScript, HTML and CSS in Visualforce Pages.Experience with Salesforce Webservices APIs like SOAP, REST, BULK API.Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.Configured and implemented the use of Omni-Channel, Service Cloud Lightning, Console, Case assignment rules, auto-response rules, and enhancements on the Email Message object.Created Apex Test Classes for deployment and achieved at least 90% of code coverage for an Org.Responsible for implementing flows and used in the lightning pages. Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.Developed custom objects, reports, and configured analytic snapshots for sales performance and lead generation statistics.Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.Developed a lightning component to provide live agent capabilities and implemented live agent in salesforce classic.Extensive experience with migration from salesforce classic to lightning framework (AURA Framework).Worked on User Management and loading data by using Apex Data Loader tools.Responsible for moving changes to the production through the Change Sets, Auto Rabbit, and Force.com IDE tool.Involved into migration of business model and development from Service desk tool to Salesforce.Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Steel Brick, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.Cox Media - Java Full Stack Developer / Atlanta, GA Oct 2013- June 2016Carried out requirement analysis and business user walk through, developed design documents, and implemented based on need following Agile Methodologies.Proficient in designing, implementing, and managing scalable cloud solutions on AWS.Implemented Infrastructure as Code using AWS CloudFormation, automating the provisioning and configuration of resources.Implemented AWS CloudWatch for monitoring and logging, creating dashboards and alarms for key metrics.Designed UML diagrams like Use Case, Class and Activity diagrams based on the requirements.Extensively worked on UI front end layer using the HTML5, CSS3, JavaScript, jQuery, Angular2/4/7, NPM, JSON, AJAX, Bootstrap, SAAS, Web pack, Widgets.Used Struts frameworks and MVC design patterns to complete several projects on complex areas of development including user interface design, batch processing, stored procedure development, XML, data exchange and integration.Extensive use of Struts Framework for Controller components and view components.Implemented Spring IOC for inter connection between modules in our application.Utilized AWS Connect to gather real-time analytics and performance metrics.Provided ongoing support and troubleshooting for AWS Connect users.Designed and Developed UI using JSP by following MVC architecture. Developed the application using Struts framework.The views are programmed using JSP pages with the struts tag library, Model is the combination of EJBs, and Java classes and web implementation controllers are Servlets.The Java Message Service (JMS) API used to allow application components to create, send, receive, and read messages.Integrated AWS Connect with other AWS services and external systems through APIs.Developed back-end PL/SQL packages, UNIX shell scripts for data migration and batch processing.Involved in coding, building java applications using Core java, Multithreading, JSP and Servlet.Environment: Core Java, J2EE 1.3, JSP 1.2, Structs, Spring IOC, EJB 2.0, Struts 1.1, JDBC 2.1, Oracle 8i, UML, JMS, XML, WebLogic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and Junit, HTML, CSS, JavaScript, Angular JS, Material UI, SOAP UI, POSTMANAmaron - Java Developer / Hyderabad June 2012 Sep 2013Developed web components using Angular, Bootstrap, HTML, Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UMLCreated SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database.Used JNDI realms to authenticate users in web application.Developed GUI related changes using JSP, HTML and client validations using JavaScript.Developed front-end clients side validations using JavaScript.Used Application Assembly Tool for generating War and Ear files and for deployment to Application servers.All java components are ported into a Web Logic Application server running on Linux.Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.Experience in writing test cases with the help of JUnit testing framework and configured applications on WebLogic ServerEnvironment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, HibernateEDUCATIONBachelor of Technology: Civil Engineering May 2012Sri Indu College of Engineering & Technology - Hyderabad, India |
