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EMAIL AVAILABLETel. #: PHONE NUMBER AVAILABLEOBJECTIVE: Remote Help desk Support Analyst Bi-lingual System Admin - IT Trainer16+ years as a Bi-lingual IT help desk system analyst and Trainer08+ Certified Bi-lingual Translator - Department of Education State of FloridaWork ExperienceRemote Bi-lingual help desk Support Specialist - IT TrainerWahoo Historical Ranch. - Florida.May 2016 to November 2023In charge of the following duties:Perform Active Directory Services administration and management to include design, cleanup, routine maintenance, and configuration for the 40 company end users and 25 remote clients.Administration of Service Now IT Service Management System such as: a) Service Catalogue updates, b) maintenance, c) workflow building d) editing, e) custom application deployments, f) troubleshooting application functionalityIn charge of managing all the servers and network infrastructures.Supervise the Operations team, monitor system performance and configuring new software and hardware.Responsible for training of the end users on the proper operation of computer equipment, hardware devices and software applicationsSupport users of the network on relevant devices with hardware, such as desktop computers, virtual devices, peripherals or occasionally software programsUtilize the company IT ticketing systems while providing support by responding to user queries by helping the requests via ticketing system, virtual meetings, email.Administer and work within the company environment while supporting the end users with Windows operating systems and Azure, Google, AWS platforms.Complete Migration of Microsoft Windows 7 to Windows 10 and 11.Remote Help Desk Support Specialist Windows System Admin - IT TrainerHomestead Dessie Smith Prescott - Crystal River, FloridaFebruary 2013 to December 2015Taking care of the following duties:In charge of managing all the servers and network infrastructures.Supervise the Operations team, monitor system performance and configuring new software and hardware.Support users of the network on relevant devices with hardware, such as desktop computers, virtual devices, peripherals or occasionally software programs.Coordinate with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures.Utilize the company IT ticketing systems while providing support by responding to user queries by helping the requests via ticketing system, virtual meetings, email.Administer and work within the company environment while supporting the end users with Windows operating systems and Azure, Google, AWS platforms.Perform Active Directory Services administration and management to include design, cleanup, and routine maintenance - configuration for the 50 company end users and 30 remote clients.Complete Migration of Microsoft Windows 7 to Microsoft Windows 10.System Support Technician - IT TrainerCrime Scene Investigators LLC. - Crystal River, FLApril 2006 to July 2013In charge of the following duties:Perform Active Directory Services administration and management to include design, cleanup, routine maintenance, and configuration.In charge of managing all the servers and network infrastructuresSupervise the Operations team, monitor system performance and configuring new software and hardware.Coordinate with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures.Responsible for the information management of 4 Windows local area networks with 3 exchange, 4 backup & 1 database servers and 58 usersPerform remote hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, configuring systems and PC applications.EducationAS degree in Computer Business ApplicationsMiami Technical College1983 to 1985US bachelor's degree in information technology done by Global Education Group which is a member of AACRAO: American Association of Collegiate Registrars and Admissions Officers and NAFSA: Association of International Educators. Foreign credential evaluation Miami Beach, Florida.2000 to 2001Microsoft Certified Technical Education Center - InfoTech of FloridaMicrosoft Certified Trainer & Microsoft Certified Professional2000 to 2004Certified Bi-Lingual Translator by the Department of Education State of Florida.2014 to 2023SkillsRepair, troubleshooting and upgrade of personal computers, (14+ years)Administration and support for end users with platforms (Azure, Google, AWS) and operating systems (Windows/Mac) (4+ years)Network configuration & troubleshooting training using Microsoft Windows (14+ years)Microsoft Windows 10 and 11 (4 years), Windows 8- Server 2012 (4 years)NT 4.0; Novell Netware (10+ years), Windows 2000 Advanced Server (12+ years)Creating Web Pages using Macromedia Dream Weaver and Flash (10+ years)Main board (10+ years), BIOS, Memory (12+ years),Hard Drive (10+ years), DVD/CD-ROM, USB (12+ years),Microsoft Office (2000, 2007, 2010, 2013, 2016 and 365) (14+ years)Active Directory Administration (14+ years)Microsoft Windows Migration to more than 10 Servers.Installation & troubleshooting of Microsoft Office 95 (14+ years)Certified Bi-lingual Translator - State of Florida Department of Education (10+ years)LAN (10+ years), Help Desk (10+ years), Desktop Support (10+ years) |
