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Click here or scroll down to respond to this candidateSaturday, April 27, 2024:Candidate's Name
Operations Leadership ExecutiveEMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE TX, Street Address , USHighly analytical and accomplished professional with substantial experience setting operational direction, optimizing efficiency, achieving excellence, delivering transformative change leadership, and navigating complex acquisitions/system integrations.Excel in creating unified operational frameworks and leading multidisciplinary teams to enhance service delivery, collaboration, and organizational transparency. Skilled in analyzing and refining business processes for efficiency, scalability, and cost-effectiveness, with a proven track record in harmonizing human resources and financial operations within centralized systems. Committed to driving strategic actions and fostering environments that value diversity of thought and innovation, consistently leading initiatives that boost decision-making capabilities and operational effectiveness. Armed with a deep understanding of technology and product portfolios, leveraging expertise to develop actionable integration roadmaps and process improvements that align with organizational goals and client expectations. Instrumental in developing and maintaining trusted relationships and business partnerships through exceptional interpersonal communication.Areas of ExpertiseOperational ExcellenceFinancial Planning & AnalysesChange ManagementDiversity, Equity, and InclusionIT Service ManagementMergers & Acquisitions (M&A)Product Development & Project ManagementProfit & Loss AccountabilityCost Reduction & Revenue OptimizationStrategy Planning & ExecutionBusiness & Partnership DevelopmentPerformance Evaluation & ManagementTeam Leadership & Staff DevelopmentTransformations & Technology IntegrationProcess Restructuring & ImprovementCompliance & Risk ManagementBusiness Process Outsourcing (BPO)Budget Control & Resource AllocationProfessional ExperienceCLB Consulting, Dallas, TXOperations and Change Management Consultant10/2023 PresentDirect end-to-end activities to achieve operational excellence and steer change management initiatives while ensuring seamless integration and execution of technology and operational projects during aggressive acquisition phases. Manage multidisciplinary teams to bolster client service delivery, enhance collaboration, and improve organizational transparency. Lead consolidation of diverse business processes and systems to foster unified operational framework across newly acquired entities. Conduct comprehensive evaluations of product and technology portfolios, formulating strategic actions and integration roadmaps. Drive optimization of existing workflows for increased efficiency, cost-effectiveness, and scalability while harmonizing human resources functions and financial operations within a centralized system.Conducted data analysis to identify trends and bottlenecks, resulting in a decision-making efficiency boost of over 30%.Designed and implemented master calendar system to integrate all of the businesses into single organization, improving compliance and communication.Streamlined processing by transitioning operations to QuickBooks, enabling centralized management of payroll and AP/AR.Facilitated bi-weekly knowledge-sharing sessions that improved team integration and process understanding, enhancing efficiency and collaboration.Restructured entire organization (895+), developed project teams, and promoted key personnel to new roles, including an office manager/HR role and a field supervisor position to ensure effective alignment of skills and responsibilities, spans and layers, governance, and communication across an organization.Hunton Andrews Kurth LLP, Dallas, TXDirector, Operations & Administration (OA)1/2017 10/2023Spearheaded administrative and operational teams in Dallas (197+), Austin (75+), and Houston (11+) offices during pre- and post-merger and acquisition scenarios. Controlled operating budgets exceeding $120M+ while steering vendor management initiatives to reduce expenses. Managed full lifecycle of transformational change, including complex and strategic initiatives YOY. Executed strategic plans and oversaw accounting, finance, technology, human resources, and risk compliance. Directed facilities management, including space planning, leasing, and construction projects, ensuring efficient use of resources and adherence to budgetary constraints. Led technology initiatives and implemented software solutions to support transformation and modernization of technology infrastructure, enhancing operational efficiency, fostering culture of innovation, and positioning Dallas office flagship of excellence. Co-chaired firms Strategic IT Committee as one of the two staff across the entire organization.Contributed to achievement of multiple awards and 3x recognition of Law Firm of the YearConfirmed seamless completion of 50+ technology projects annually across all aspects of the business of law.Managed vendor and BPO agreements for increased efficiency and saved $15M through contract renegotiation.Devised and deployed onboarding program that led to 90% improvement in job-related and technology skills, enhancing overall effectiveness across all administrative positions. Launched training program for direct reports to upscale leadership and communication skills by 50%+.Enhanced team performance by instituting annual reviews and aligning individual goals with organizational objectives. Increased employee engagement scores by 25% and retained 95% of staff through mergers and COVID-19.Launched and co-chaired the Womens Leadership Committee, promoting DE&I through regular meetings and special events.Bloomberg BNA, Arlington, VADirector of Strategy and Technology Infrastructures8/2014 12/2016Headed strategic alignment of operational and technology infrastructures for B2C thought leadership product offerings; reported directly to the President. Spearheaded system integration life cycle (CMS, authentication, e-commerce, automated email notifications, bi-lateral business and financial systems, communication, migration of legacy customer data and records, fulfillment, LMS, webinar platform, survey & accreditation modules) for cross-functional and organizational digital education offerings from conception through product launch. Managed a network of over 8K subject matter experts to direct curriculum and ensure quality of content. Oversaw compliance management, maintaining organization-wide accreditation for professional development programs. Streamlined vendor relations and procurement processes, achieving significant cost reductions in shared services operations. Recognized need for leadership and organization-wide technology training post-acquisition, collaborating with HR, IT and legal experts to develop tailored programs. Played a key role in collective bargaining agreements within a unionized company.Defined B2B SaaS product strategies, elevating revenue growth by 20%. Spearheaded shared services team, boosting operational efficiency by 28%. Transitioned to a high-performance team, fueling top-line revenue growth across content divisions. Forged and guided tenacious team of 10+, consistently surpassing targets by 10%.Championed post-acquisition transformation, facilitating strategic shifts and operational enhancements. Pioneered a 5-year strategic plan, yielding a 25% revenue hike and 20% cost reduction. Nurtured organic growth, driving a robust 15% revenue surge.Revamped product launch efficiency by 35% through seamless system integration. Amplified productivity by 25% and slashed errors by 20%. Ensured on-time, under-budget delivery of 10+ pivotal projects.Established five strategic partnerships, expanding market share by 15%. Provided pivotal support to the sales enablement team in securing sponsorship revenue. Introduced three products/services, catalyzing a 50% surge in new customer acquisition.Effectively managed a $10M+ budget, achieving 15% cost savings via strategic resource allocation.Launched and chaired Womens Leadership Committee while maintaining leadership roles in DE&I and employee engagement committees. Led company-wide change initiative, bolstering operational efficiency by 30% and employee satisfaction by 40%.Bridged technology and business communications by transitioning from email and paper-based systems to modern digital tools.Bloomberg BNA, Arlington, VACLE (Continuing Legal Education) Programs Manager8/2010 8/2014Oversaw P&L, defined strategies, and steered go-to-market marketing campaigns to elevate customer engagement and expand market reach for core SaaS products. Led system integration for B2C products and supported digital services restructuring. Enhanced operational efficiency in union-based environment, acting as catalyst for cultural change and process improvements after acquisition. Negotiated vendor contracts and implemented technology strategies to drive organizational growth.Launched B2C legal and regulatory thought leadership, diversifying revenue, generating $900K in sales, escalating to $5M by 2010.Revamped website and tech platforms to spotlight the new product, improving e-commerce and customer fulfillment experiences, driving a remarkable 125% revenue surge over three years. Strategically realigned operational focus, reducing expenses by $1M and BPO expenses by 75%.Led a high-performance cross-functional shared services team, which reduced project completion time by 50%.Introduced B2B sponsorships and spearheaded sales outreach, resulting in a 20% uptick in potential partnerships and a 15% revenue boost within the initial quarter. Sustained growth at 15-20% quarter over quarter, culminating in $3M revenue.Additional ExperienceConference Program Manager Bloomberg BNA, Arlington, VASpecial Events Manager Sightline Media Group, Springfield, VAMembership Services Coordinator Kansas City Metropolitan Bar Association, Kansas City, MOEducationM.Ed., Adult Education and Development, Strayer University, Woodbridge, VAAcademic focus on Technology and LearningM.B.A., Management, Strayer University, Woodbridge, VAM.A., Anthropology, University of Kansas, Lawrence, KSAcademic focus on Corporate and Business EnvironmentsB.L.S., Anthropology, St. Edwards University, Austin, TXTechnical Proficiencies(AI) Artificial Intelligence Aderant Agile Basecamp Blackboard Blooms Taxonomy Bloomberg Law Captivate ChatGPTChrome River Client File Maintenance CRM (Salesforce & HubSpot) Confluence Dropbox Egynte Ektron (CMS) EloquaGoogle Suite iManage Ironclad iTimekeep Jira Kirkpatrick learning model Learning Content Management Systems (LCMS)Learning Management Systems (LMS) Microsoft Office 365 Microsoft Teams MS Project Planful Power Apps Power BIProsci ADKAR Model SaaS Section 508 ServiceNow (eQMS) SharePoint Six Sigma Slack StorytellingSynchronous/Asynchronous Waterfall Workday ZoomProfessional DevelopmentChange Management Certificate, Association for Talent DevelopmentChange Management for Organizations: Drive Strategic ResultsA Practical Introduction to Change Management and Leadership for Managers and Project ManagersChange Management: Leading Agile Systems Change ManagementAgile Project ManagementCertified Scrum Product OwnerJira and ConfluenceIntroduction to The DevOps EssentialsIntroduction to Service Management with ITIL 4Business Model Innovation: Differentiate & Grow Your CompanyImprove People Management and Build Employee EngagementLeadership Principles: Transformational Leadership & CultureTeam Leadership & Team Building 2023 Master ClassHow to Conduct a Learning Needs AnalysisArtificial Intelligence A-Z 2023: Build 5 AI (incl. ChatGPT)ISO 22301: 2019 Business Continuity Management SystemsIntegrated Management Systems: Implementation and Audits compiling with ISO 9001, ISO 14001, and ISO 45001Cybersecurity Guidelines for Organizational UsersISO 27001 Cybersecurity Manager GuidelinesCyber Security: From Beginner to Expert (2024) |
