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Click here or scroll down to respond to this candidateCandidate's Name
Front desk agentStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional summaryFront Desk Agent with over 8 years of experience in enhancing guest satisfaction and streamlining operations across multiple hospitality settings. Proficient in using Fosse, MGS, and LightSpeed systems to maintain meticulous records and improve service delivery. Known for implementing innovative solutions and training staff to achieve excellence in customer service, thereby boosting repeat guest rates and overall productivity.Employment historyMacys Collections customer service CincinnatiFeb 2016 - May 2020 Managed client accounts for Macy's collections Resolved customer queries efficiently Ensured timely debt recovery Improved customer satisfaction by 20% Boosted client retention by providing outstanding debt resolution services at Macy's. Streamlined collections processes to enhance efficiency and accuracy in customer service. Aided team members in achieving an increases in customer satisfaction through effective training. Pioneered new client communication strategies that led to faster debt recovery. Educated customers about our digital payment reminders, cutting down on late payments.Fifth Third Bank Customer service resolution specialist Cincinnati, OhSep 2020 - Dec 2022 Resolved customer issues efficiently, enhancing satisfaction rates Collaborated with cross-functional teams to expedite resolution process Mastered bank's CRM software to track and manage customer interactions Implemented innovative solutions to complex customer problems Boosted customer retention by providing exceptional service Analyzed customer feedback to identify areas for improvement Innovatively resolved recurring issues, minimizing future complaints Developed new strategies to increase customer engagement and loyalty. Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies.Interacted with customers through live chatHandled emails, inbound calls, and outbound callsAssisted with technical support dutiesHandled billing issues and order inquiriesFairfield Inn Suites Front Desk AuroraJan 2023 - Jul 2024 Oversaw Fairfield Inn Suites' front desk activities Increased room bookings Applied analytical skills in managing guest data Solved guest issues promptly Positively impacted hotel's reputation Make reservations, check in guest, check out guest, cancel reservation, preform duties on check list, maintain lobby, restock market Maintained meticulous records of guest interactions and reservations using Fosse and MGS systems Fostered a welcoming environment, ensuring guest comfort and loyalty.Aloft Denver Downtown Front desk DenverJul 2023 - Present Maintaining a highly organized front desk Implementing innovative solutions for efficient operations Collaborating with housekeeping and maintenance teams Training new staff members Helping increase repeat guest rate by providing W.O.W factors Provided digital check-in system, reducing wait times and improving guest satisfaction. Initiated key renovations as part of the original Aloft opening team. Proficiency with light speed and MGS systems Optimized team coordination, boosting productivity and guest satisfaction Trained new staff to uphold service excellence, improving team performance. Monitored and analyzed guest feedback to refine service offerings and increase satisfaction.SkillsCustomer Service (Experienced)Debt RecoveryTrainingAccount ManagementEducationNew Haven High School, New Haven, In DiplomaSep 1994 - May 1998Ohio Department Of Health, Nursing Program Clifton Healthcare, Cincinnati, Ohio Certified S.T.N.AMar 1999 - Jan 2016Servsafe certification, Denver, Co Food handlers/ Alcohol certificateAug 2023 - Present |
