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Click here or scroll down to respond to this candidateCandidate's Name
(C) PHONE NUMBER AVAILABLE (E) EMAIL AVAILABLESummaryVersatile Quality Assurance Professional with over a decade of extensive experience in testingcomplex healthcare and banking applications. Proven ability to strategically collaborate withcross-functional teams to comprehend intricate business requirements and translate them intocomprehensive test plans and strategies. Adept at managing multiple high stakes projectsconcurrently, ensuring adherence to stringent timelines and quality benchmarks. Specializingin conducting rigorous testing of software implementations, new application rollouts, andexisting systems to identify and resolve defects, ensuring optimal performance andfunctionality.Dedicated to driving continuous improvement through meticulous testing, leveraging industrybest practices and implementing cutting-edge testing methodologies and tools. Committed todelivering high-quality, reliable software solutions that exceed client expectations. Possessingstrong analytical and problem-solving acumen, with a keen eye for detail and an unwaveringcommitment to excellence. Proficient in various testing techniques, including functional,regression, integration, system, and user acceptance testing.Key Skills and AccomplishmentsProficient in collecting, analyzing, and synthesizing complex data to produce accurate and actionable reports, enabling informed decision-making by management.Comprehensive understanding of multiple QA methodologies, including Waterfall and Agile, allowing seamless integration into diverse project environments.Extensive hands-on experience in testing healthcare and banking software applications, ensuring robust functionality and regulatory compliance.In-depth knowledge of Healthcare Case Management Software and Healthcare SQL database entity match and resolution applications, facilitating efficient testing and quality assurance.Skilled in leveraging industry-standard tools such as HL7, Postman, SoapUI, Fiddler, and HAPI, enhancing testing capabilities and streamlining processes.Adept in utilizing ALM, JIRA, and JIRA X-Ray for comprehensive defect tracking, ensuring seamless issue resolution and project transparency.Proven ability to prioritize tasks effectively and maintain project organization, consistently meeting stringent deadlines and milestones.Experienced in analyzing and auditing reports to develop strategic plans, programs, and projects, aligning quality assurance initiatives with organizational objectives.Exceptional interpersonal skills, enabling effective collaboration with diverse stakeholders, including executives, managers, subject matter experts, and clients.Excellent verbal and written communication skills, fostering clear understanding and knowledge sharing within cross-functional teams.CertificationsDWH/BIA/Tableau In ProgressAgile Scrum In ProgressProfessional ExperienceArgo Data (2015 Present)Senior Quality Assurance Analyst Lead.Spearheaded quality assurance efforts as a lead tester for multiple multi-million-dollar software projects, leveraging the Agile methodology to ensure timely and high-quality deliverables.Expertly managed client projects end-to-end, coordinating cross-functional teams, monitoring workloads, providing guidance, enforcing timelines, and maintaining open communication to ensure seamless execution and timely delivery of high-quality results.Designed and optimized testing procedures analyzed complex workflow processes, and recommended data-driven quality improvements.Executed intricate SQL queries for comprehensive back-end testing and front-end data validation, ensuring system integrity and accuracy.Authored and executed test scripts and test cases in compliance with rigorous requirements, facilitating thorough application testing.Collected and analyzed data to generate weekly status reports, effectively communicating product quality to executive stakeholders.Critically evaluated information from diverse sources, conducting root cause analysis for complex operational and compliance issues.Organized and facilitated weekly client meetings with project teams to review quality concerns, identify root causes, and implement effective resolutions.Performed daily issue triage in JIRA, collaborating with project teams to ensure efficient issue resolution.Conducted comprehensive QA testing for new enhancements and features, ensuring seamless integration and optimal performance.Trained QA, Business Analyst, and Technical Writer team members, providing hands-on guidance on writing scripts, test cases, creating test data, defect logging, documenting issues, testing environments, and resolving complex problems.Provided project leadership for new enhancements, recommending process improvements, and addressing post-implementation challenges.Capital One Financial (2011-2015)QA/Business AnalystAnalyzed existing systems and designed workflow process enhancements for ATM image receipts, streamlining operations and improving customer experience.Prepared comprehensive reports by collecting, analyzing, and summarizing data, enabling informed decision-making by leadership.Audited security access accounts for over 4,000 U.S. associates, identified discrepancies, and executed corrective actions to safeguard corporate intelligence.Compiled audit reports to ensure timely and accurate delivery of project-specific information to management teams.Developed and executed test cases in compliance with requirements, reporting on results to ensure quality assurance.Communicated monthly goals and objectives to senior management based on financial analysis and market research.Performed analysis and minimal project management functions, contributing to successful project delivery.Collaborated with managers across business units to resolve issues and implement client service initiatives, fostering cross-functional alignment.Reviewed applications with a keen eye for accuracy to minimize risk and increase credit efficiency.Wells Fargo Bank (2010 - 2011)Relationship BankerDelivered exceptional customer service, proactively uncovering, and managing customer needs through a consultative approach.Responsible for strategic planning to achieve daily and monthly goals, driving business growth and performance.Trained bankers and tellers to improve their ability to serve customers effectively and efficiently, including SAR and AML training.Knowledgeable in daily reports, Suspicious Activity Reports, Anti-Money Laundering Reports, and incentive reports for bank fraud detection or investigation.Undertook special projects as assigned by management, demonstrating adaptability and problem-solving skills.Served as an escalation point to answer and resolve customer and branch questions and issues, primarily related to risk investigation.Woodforest National Bank (2008 2010)SupervisorPerformed internal audits on procedures, ensuring adherence to compliance standards and identifying areas for process optimization.Conducted internal audits, including financial, procedural, departmental audits, and quantitative analysis.Excelled in providing exceptional customer service, cash handling, and balancing skills.Knowledgeable in ATM operations, personal and business accounts, night drop processes, CD management, official checks, traveler's checks, and savings bonds.Received comprehensive training in SAR, CTR, extensive fraud and fraud investigation, kiting, and suspicious activity detection and mitigation.Drove associate development through on-the-job coaching, facilitated formal training sessions, new hire onboarding, and continuous learning opportunities.Tracked and reported results and performance metrics to team members and senior leadership, fostering transparency and accountability.EDUCATIONUniversity of HoustonBachelor of Business Administration, Major: Finance. |
