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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Email : - EMAIL AVAILABLE Phone:- PHONE NUMBER AVAILABLESummary Statement:Self-motivated individual with strong work ethic and organizational skills over four years experienced in Mortgage industry and over twelve years experienced in customer service with maintained highest level of Quality. Quick Learner and easily assimilate changes.Professional Qualifications:6+ years experienced in leadership role and Subject Matter Expert knowledge across multiple area with strong attention to detail, including coaching, training, and mentoring.Ability to navigate multiple computer systems and applications such as ICMP, Arrow, Hogan, Share PointAbility to research, compile, and perform complex analysis on critical operational data.Strong analytical skills with high attention to detail and accuracyAbility to interact with all levels of an organization.Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.Assist in development and design of product specific databases.Ability to track and monitor project progress, identify project, and process gaps, recommend controls, and communicate progress to business leaders.Ability to work in a fast-paced deadline driven environment.Ability to lead during times of ambiguity and change.6+ years Audit, Quality control review experienceStrong project management skills including the ability to handle multiple projects concurrently.Work Experience:Quality Assurance Administrator March 2020 PresentQuality Assurance Analyst 1 December 2016 March 2020Quality Control Specialist2 August 2016 - December 2016Quality Control Specialist1 October 2015 - August 2016 Team Lead June 2013 - October 2015Operation Clerk 2 April 2013 June 2013Wells Fargo Home Mortgage Eagan, MinnesotaResponsible for reviewing programs, processes, claims documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations. Functions may include evaluating processes to ensure business standards are followed; providing guidance to lenders and other staff regarding documentation and underwriting requirements; or evaluating in-process, closed, cancelled credit applications, insurance claims, accounts, files and/or processes to ensure company standards are met. Ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed. Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution. Performs ongoing reviews and generates reports summarizing results. May identify risks and problem areas and recommend standards or procedures to improve performance. Assist with performing quality reviews and ensuring control procedures are follows; identify research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions. Ive trained multiple team members on different processes with feedback and willingness to follow-up on issues encountered. Validate and update Loan number and documents using various Applications. Assist quality assurance with any discrepancies found and provide feedback to processors for a learning opportunity and maintain 100% productivity and quality.Credit & Collection Manager June 2010 October 2012VODAFONE, Junagadh, Gujarat Junagadh, GUJ (India)I managed team to ensure effective staffing to achieve target goals in cleanliness and sales goals. Established strong review system in the agency to facilitate achievement of set goals to build team enthusiasm, create reports for team meetings and provided business with vital information based on analysis and review including audit, ensuring that everything is compliant with policies and procedures.Education:B. Com-Bachelor of Commerce June -2005Saurastra University Junagadh, GUJ (India)Specializing in Accounting & Business Subjects |
