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l5:level2{mso-level-number-format:bullet;mso-level-text:o;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:"Courier New";}@list l5:level3{mso-level-number-format:bullet;mso-level-text:\F0A7;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:Wingdings;}@list l5:level4{mso-level-number-format:bullet;mso-level-text:\F0B7;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:Symbol;}@list l5:level5{mso-level-number-format:bullet;mso-level-text:o;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:"Courier New";}@list l5:level6{mso-level-number-format:bullet;mso-level-text:\F0A7;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:Wingdings;}@list l5:level7{mso-level-number-format:bullet;mso-level-text:\F0B7;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:Symbol;}@list l5:level8{mso-level-number-format:bullet;mso-level-text:o;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:"Courier New";}@list l5:level9{mso-level-number-format:bullet;mso-level-text:\F0A7;mso-level-tab-stop:none;mso-level-number-position:left;text-indent:-.25in;font-family:Wingdings;}ol{margin-bottom:0in;}ul{margin-bottom:0in;}style></head><body lang=3DEN-US link=3Dblue vlink=3D"#954F72" style=3D='word-wrap:break-word'><div class=3DWordSection1><p class=3DMsoNormal><o:p>=&nbsp;</o:p></p><p class=3DMsoNormal><b><span style=3D'font-family:"Arial",=sans-serif'>TAMERA LEONARD </span></b><b><span style=3D'font-size:12.0pt;fo=nt-family:"Arial",sans-serif'><o:p></o:p></span></b></p><div style=3D'mso-e=lement:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;pad=ding:0in 0in 1.0pt 0in'><p class=3DMsoNormal style=3D'border:none;padding:0=in'><b><span style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;font-v=ariant:small-caps'>4008 28<sup>TH</sup> Avenue #302, Temple Hills Tel: 240-=501-0873 email: EMAIL AVAILABLE<o:p></o:p></span></b></p></div><p cla=ss=3DMsoNormal><u><span style=3D'font-size:9.0pt;font-family:"Arial",sans-s=erif'><o:p><span style=3D'text-decoration:none'>&nbsp;</span></o:p></span><=/u></p><p class=3DMsoNormal><b><u><span style=3D'font-size:9.0pt;font-famil=y:"Arial",sans-serif'>Professional Profile<o:p></o:p></span></u></b></p><p =class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-s=erif'>Customer service-oriented professionals able to coordinate workflows =and communicate effectively with co-workers, patients, and medical staff. F=ollows policies, procedures, and guidelines to ensure consistent quality. M=aintains and safeguards patients=E2=80=99 privacy and confidentiality.<o:p>=</o:p></span></p><p class=3DMsoNormal><u><span style=3D'font-size:9.0pt;fon=t-family:"Arial",sans-serif'><o:p><span style=3D'text-decoration:none'>&nbs=p;</span></o:p></span></u></p><p class=3DMsoNormal><b><u><span style=3D'fon=t-size:9.0pt;font-family:"Arial",sans-serif'>Personal Qualifications<o:po:p></span></u></b></p><ul style=3D'margin-top:0in' type=3Ddisc><li class==3DMsoListParagraphCxSpFirst style=3D'margin-bottom:0in;margin-left:0in;mso=-add-space:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'=font-size:9.0pt;font-family:"Arial",sans-serif'>Manage time and priorities =in multi-task environments. <o:p></o:p></span></li><li class=3DMsoListParag=raphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:aut=o;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'font-size:9.0p=t;font-family:"Arial",sans-serif'>Effective problem solver, able to assess =situations and identify solutions.<o:p></o:p></span></li><li class=3DMsoLis=tParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-spa=ce:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'font-siz=e:9.0pt;font-family:"Arial",sans-serif'>Work as part of a team and maintain=a professional and positive environment.<o:p></o:p></span></li><li class==3DMsoListParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;ms=o-add-space:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D='font-size:9.0pt;font-family:"Arial",sans-serif'>Microsoft Office Applicati=ons: MSWord, MS Excel, MS PowerPoint<o:p></o:p></span></li><li class=3DMsoL=istParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-s=pace:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'font-s=ize:9.0pt;font-family:"Arial",sans-serif'>Patients Systems Software: OPAC, =GMetrix, <o:p></o:p></span></li><li class=3DMsoListParagraphCxSpLast style==3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal=;mso-list:l3 level1 lfo1'><span style=3D'font-size:9.0pt;font-family:"Arial=",sans-serif'>Typing Speed: 45 WPM<o:p></o:p></span></li></ul><p class=3DMs=oNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p=>&nbsp;</o:p></span></p><p class=3DMsoNormal><b><u><span style=3D'font-size=:9.0pt;font-family:"Arial",sans-serif'>KEY QUALIFICATIONS<o:p></o:p></span>=</u></b></p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family=:"Arial",sans-serif'>Medical Administrative, Medical Terminology, Medical T=ranscription, Patient Processing, Patient Registration, Medical Records Man=agement, Check In and Check Out, Data Entry, Release of Information HIPAA C=ompliance, Medical Laws &amp; Ethics, CMS 1500 Claim Form, Billing Cycle, C=laims Appeal Process, Medical Billing Knowledge, Third Party Billing, Medic=are, Medicaid, HMO, PPO, Basic Coding Skills for ICD-10 &amp; CPT, Insuranc=e Verification, Anatomy &amp; Physiology<o:p></o:p></span></p><p class=3DMs=oNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p=>&nbsp;</o:p></span></p><p class=3DMsoNormal><b><u><span style=3D'font-size=:9.0pt;font-family:"Arial",sans-serif'>EDUCATION<o:p></o:p></span></u></b><=/p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",=sans-serif'>Ultimate Medical Academy -- Associate of Science Degree<o:p></o=:p></span></p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;font-fami=ly:"Arial",sans-serif'>Health Sciences =E2=80=93 Medical Administrative Ass=istant, 2021<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-=size:9.0pt;font-family:"Arial",sans-serif'><o:p>&nbsp;</o:p></span></p><ul =style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraphCxSpFirst =style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:n=ormal;mso-list:l4 level1 lfo2'><span style=3D'font-size:9.0pt;font-family:"=Arial",sans-serif'>Ultimate Medical Academy =E2=80=93 HIPAA<o:p></o:p></spa=n></li><li class=3DMsoListParagraphCxSpLast style=3D'margin-bottom:0in;marg=in-left:0in;mso-add-space:auto;line-height:normal;mso-list:l4 level1 lfo2'>=<span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Essentials f=or Healthcare Professionals Certificate <o:p></o:p></span></li></ul><p clas=s=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif='><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-s=ize:9.0pt;font-family:"Arial",sans-serif'>Woodstock Job Corps Center<o:po:p></span></b></p><ul style=3D'margin-top:0in' type=3Ddisc><li class=3DMso=ListParagraphCxSpFirst style=3D'margin-bottom:0in;margin-left:0in;mso-add-s=pace:auto;line-height:normal;mso-list:l2 level1 lfo3'><span style=3D'font-s=ize:9.0pt;font-family:"Arial",sans-serif'>Career Technical Training: Office=Administration Certification<o:p></o:p></span></li><li class=3DMsoListPara=graphCxSpLast style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto=;line-height:normal;mso-list:l2 level1 lfo3'><span style=3D'font-size:9.0pt=;font-family:"Arial",sans-serif'>Penn Foster High School =E2=80=93 High Sch=ool Diploma 2016<o:p></o:p></span></li></ul><p class=3DMsoNormal><span styl=e=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p>&nbsp;</o:p></spa=n></p><p class=3DMsoNormal><b><u><span style=3D'font-size:9.0pt;font-family=:"Arial",sans-serif'>WORK EXPERIENCE<o:p></o:p></span></u></b></p><p class==3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'=><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-si=ze:9.0pt;font-family:"Arial",sans-serif'>11/2021-11/2023 -- Remote, MD<o:p>=</o:p></span></b></p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;fo=nt-family:"Arial",sans-serif'>Continuum Global Solutions =E2=80=93 Member A=dvocate =E2=80=93 Aetna Medicare<o:p></o:p></span></p><p class=3DMsoNormal>=<span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p>&nbsp;<=/o:p></span></p><ul style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoLis=tParagraphCxSpFirst style=3D'margin-bottom:0in;margin-left:0in;mso-add-spac=e:auto;line-height:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size=:9.0pt;font-family:"Arial",sans-serif;color:#595959;mso-ligatures:none'>Mad=e sure patients=E2=80=99 rights are met.</span><span style=3D'font-size:9.0=pt;font-family:"Arial",sans-serif'><o:p></o:p></span></li><li class=3DMsoLi=stParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-sp=ace:auto;line-height:normal;mso-list:l5 level1 lfo4'><span style=3D'font-si=ze:9.0pt;font-family:"Arial",sans-serif'>Handled inbound calls concerning p=atient specific questions regarding their health care benefits.<o:p></o:p><=/span></li><li class=3DMsoListParagraphCxSpMiddle style=3D'margin-bottom:0i=n;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list:l5 level1 =lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Verifi=ed personal information and maintained a high standard of confidentiality.<=o:p></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle style=3D'margi=n-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list=:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",sans-se=rif'>Solving conflicts and crisis situations with health care professionals=and family members<o:p></o:p></span></li><li class=3DMsoListParagraphCxSpM=iddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-he=ight:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-fa=mily:"Arial",sans-serif'>Verified patients=E2=80=99 eligibility of health c=are benefits using CPT Codes.<o:p></o:p></span></li><li class=3DMsoListPara=graphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:au=to;line-height:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0=pt;font-family:"Arial",sans-serif'>Processed and expedited outpatient=E2=80==99s appeal.<o:p></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle s=tyle=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:no=rmal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"A=rial",sans-serif'>Reviewed whether certain health care providers are in-net=work or out-of-network regarding the patient=E2=80=99s healthcare benefits =plan.<o:p></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle style=3D='margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;ms=o-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",s=ans-serif'>Verified patient=E2=80=99s insurance benefits and coverage infor=mation and performed advanced pricing and out-of-pocket estimation to satis=fy patient inquiries and meet department point of service expectations.<o:p=></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle style=3D'margin-b=ottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list:l5=level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif='>Solving patient=E2=80=99s conflicts and crisis situations with health car=e professionals and family members.<o:p></o:p></span></li><li class=3DMsoLi=stParagraphCxSpMiddle style=3D'margin-right:.2in;margin-bottom:0in;margin-l=eft:0in;mso-add-space:auto;line-height:normal;mso-list:l5 level1 lfo4'><spa=n style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Informed healthc=are patients when their co-pays or co-insurance are due.<o:p></o:p></span><=/li><li class=3DMsoListParagraphCxSpMiddle style=3D'margin-bottom:0in;margi=n-left:0in;mso-add-space:auto;line-height:normal;mso-list:l5 level1 lfo4span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Processed pat=ients=E2=80=99 misplaced health insurance cards and have it shipped to thei=r current residence.<o:p></o:p></span></li><li class=3DMsoListParagraphCxSp=Middle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-h=eight:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-f=amily:"Arial",sans-serif'>Follows regulatory and organizational processes t=o ensure the patient has completed necessary forms to be incompliance with =prior and regulatory requirements. <br><br><o:p></o:p></