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PHONE NUMBER AVAILABLE, EMAIL AVAILABLEEDUCATIONUniversity of Costa Rica - Colleges Arts and Science January Street Address - December 2011B.S. in International Studies Business Administration major Major GPA: 3.6College of Rodrigo Facio Communications minor Overall GPA: 3.7Department of Modern Languages English minorNotable Courses: Financial Accounting, Managerial Accounting, Macroeconomic and Microeconomic Theory, Oil Fortunes in Latin America, Public Relations of Latin AmericaUniversidad San Judas Tadeo - San Jos, Costa Rica January 2009 - December 2010Notable Courses: International Journalism, Global Latino Impact, English for JournalistsUniversidad CESDE Medellin School of Tourism, Gastronomy, and Culture - Medellin, Colombia February- December 2012Technical Degree Food and Beverage AdministrationNotable Courses: Gastronomy and the Modernization of Colombia, Drug Violence and Tourism in Colombia, Civil Rights in Latin America, Contemporary Colombian Arts and Culture, Bartending & SpiritsHonors/Awards: Deans Recognition for Perfect Attendance, Ramon Areces International Study ScholarshipEXPERIENCEFunny Times, Bartender - Hollywood, FL November 2023 April 2024Serve, prepare and recommend different drinks for clients, alcoholic and non-alcoholicMarketing & Promotions + Bartender, Hard Rock Hotel & Casino - Hollywood, FL March 2022 Oct 2023Multiple roles inside the establishment.Bartender of Seminole Classic Casino.Marketing and Promotions representative of Players Club with emphasis on customer service.Supervisor/Trainer, Taco Beach Shack Hollywood, FL June 2021 March 2022Supervisor and assistant to the General Manager of a popular restaurant in bustling Hollywood Beach boardwalk. Assisted in training new wait staff and assuming management responsibilities in the absence of General Manager.Waitress, Guadalajara Grill Tucson, AZ July 2019 - February 2021Learned and perfected ins and outs of a fast-paced restaurant in one of Tucsons oldest Mexican dining establishments.Worked side by side with management and team members to provide one-of-a-kind experience to restaurant patrons.Restaurant/Bar Administrator, Goodfellas Restaurant/Bar La Sabana, Costa Rica February 2016 - August 2018Lead renovation efforts and executed successful launch of start up bar and restaurant focused on upscale dining in Costa Ricas affluent expat sector.Coordinated menu development, training/hiring of personnel, payroll, and procurement of food and beverage suppliers.Lead Bartender, Annexo Gran Hotel - San Jose, Costa Rica December 2012 - January 2016Managed team of 6 bartenders within high volume bar venue of one of Costa Ricas most visited hotels.Promoted high expectations of customer satisfaction and encouraged repeat business by developing a friendly rapport with clients.Sales Representative, Estilo Intimo Jewelry San Jose, Costa Rica January 2007 - February 2011Commissioned sales environment where performance determined pay.Boosted sales rate via personal, face-to-face interactions with customers.LEADERSHIPVolunteer, Las Obras del Espritu Santo December 2013 December 2017Organized gift-giving and recollection of resources for under-privileged families in Costa Rica during the holiday seasons.Recruited participants to contribute and make a larger impact on the effected community.Organizer, Vacaciones Recreativas June 2008 September 2008Organize recreational and sporting activities for local youth in Medellin, Colombia.Promote solidarity and inspire progress amongst the residents of a struggling community.Provide at-risk youth with real-world and life skills, giving them an outlet for energy outside of traditional education.SKILLS & HIGHLIGHTSSkillsNative speaker of Spanish, both oral and writtenFluent in English, both oral and writtenProficient in Microsoft Excel (Financial Analysis/Projections, Income/Balance sheets, etc.)Exceptional Customer Service and Public Relations experience.Work well in fast-paced environments and able to meet tight deadlines.Punctual, self-motivated, optimistic with the ability to adapt to new work environments and proven attention to detail.Work well independently as well as part of a team in a fast-paced environmentOutstanding organizational skills and able to coordinate job tasks accordingly.Able to stand for extended periods and can accommodate the companys needs.Well versed with Infogenesis & Boss point-of-sale transactionsReferences available upon request. |