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Click here or scroll down to respond to this candidateCandidate's Name
Colorado Springs, Colorado PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedIn: LINKEDIN LINK AVAILABLESUMMARYI am an experienced analyst with a diverse skill set including technical support, Quality Assurance, Software Development and Administration of Computerized Maintenance Management Software and Integrated Workplace Management Software. I have a proven track record of maintaining and advancing enterprise software products. I am distinctively positioned to apply my wide-ranging background to improving the value of applied software products within your organization.EXPERIENCELife Insurance Producer 7/2023-1/2024 World Financial Group, Colorado Springs, COOffering life insurance products to families in need. Including fixed annuities, fixed indexed annuities, indexed universal life policies and other insurance products.Web & Database Analyst 3/2022-1/2023 University of Colorado, Colorado Springs, COWebTMA Application Administrator for all University Facilities shops; provided application configuration support, security, customized reports, training, PM scheduling and work control.Successfully promoted the setup of WebTMA Custodial Module.Completed iPhone roll-out for Facilities staff managed with JAMF hardware management products.Updated department webpages with timely information for external contractors and staff.Provided department primary technical support and upgrade support for hardware and software.Facilities Data Analyst 09/2015-3/2022 West Chester University of Pennsylvania, West Chester, PAWebTMA Application Administrator for all University Facilities shops; provided application configuration support, data import, security, customized reports, dashboards, training, and PM scheduling.Updated department webpages with timely information for faculty, students, and staff.Provided department primary technical support and upgrade support for hardware and software.Secondary Facilities Work Control Technician, providing telephone, email and, text message issue request clarification and routing to augment issue resolution.Tririga Analyst 07/2XXX-XX-XXXX Mindtree Ltd., West Chester, PA for American Express, Phoenix, AZAnalyzed requirements, continued development, testing, implementation and training of TRIRIGA Portfolio and Operations and Maintenance application modules.Created training presentations and facilitated the training of a small team of colleagues.Collaborated with Service Desk Supervisor and Business Analysts on the development of a TRIRIGA Troubleshooting and Support Guide for Service Desk staff.Application Analyst 02/2011-12/2012 Oaktree Software Inc., Tulsa, OK (Phillips 66, Bartlesville, OK)Analyzed requirements and continued development, implementation and training of a TRIRIGA Real Estate application.Coordinated the implementation of changes between several TRIRIGA environments.Worked with vendors and internal support groups to upgrade or resolve problems for over 30 facility applications.Assisted various corporate technology support groups to transition several facility applications to the new Phillips 66 domain using Quality Center.Successfully upgraded critical facility applications to new Windows version incurring minimal downtime.Application Developer 10/2005-06/2008 IBM Tririga Inc., Trevose PAAnalyzed requirements and created custom applications using TRIRIGA and Crystal Reports.Performed unit module UI testing to ensure application met client UI expectations, made adjustments where required.Uploaded client data to TRIRIGA using Data Junction and application methods and Performed application configuration maintenance.Consultant 01/2003-10/2005 Adams Business Ventures, West Chester PAAnalyzed requirements and prototyped solutions to clients. Created training manual and trained users.Developed a database application for a local merchants inventory tracking using Visual Basic, MS Access and Crystal Reports. Performed ongoing table, query and report configuration maintenance.Software Engineer 01/1996-11/2002 Cotelligent Inc., Broomall PASolved high priority customer software problems and provided quick turnaround of effective solutions.Analyzed client requirements, created project estimates, and implemented cost effective sales force automation (CRM) solutions for Fortune 500 clients.Quality Assurance Engineer 10/1994-01/1996 Cotelligent Inc., Broomall PACreated and performed both automated and manual test cases to determine system performance, capacity, and limitations, documented results for management.EDUCATIONUniversity of Phoenix, OnlineMaster of Science, Computer Information SystemsPennsylvania State University at Erie, The Behrend CollegeBachelor of Science, Management Information SystemsSKILLSDatabase: Access, SQL ServerProgramming Languages: Visual Basic, XML, HTML, C++, C, PerlSoftware: WebTMA 5, Omni CMMS, Tririga, SQL, PVCS Version Manager, Data Junction 7.5, SQA TeamTest, PowerPoint, Visio, MS Office, MS Project, FuelMaster, MS Teams, JAMF NowOperating Systems: Windows 11, iOS, Unix (C shell), CMS/VMSReport Generation: ReportWriter, Cognos Impromptu 5, Cognos PowerPlay 6, Crystal ReportsFamiliar With: VB.Net, SendSuite, ServiceNow, Sharepoint, DB Visualizer, Active Directory,Autocad Installations, Cisco Jabber, Duo Mobile, Mersive Solstice, JAMF Pro |
